Charity workers handing out smog masks

Why are apologies considered important in communication?

• They are a sign of weakness.

• They make conversations longer.

• They help in building trust.

• They are only necessary in formal settings.

In which scenario is an apology most likely needed?

• When you are meeting someone for the first time.

• When you are happy.

• When you are giving a compliment.

• When you have done something wrong.

How can apologies affect relationships?

• They have no effect on relationships.

• They make relationships more formal.

• They always lead to arguments.

• They can strengthen relationships.

What is a potential outcome of not apologizing when necessary?

• Improved communication.

• Increased tension and conflict.

• Stronger relationships.

• More opportunities for dialogue.

Which of the following is a benefit of apologizing?

• It is unnecessary in most situations.

• It can help resolve conflicts.

• It makes you appear indecisive.

• It is a sign of defeat.