The best thing to do when you start a new role is nothing

The speaker shares their experience of taking over a new team, emphasizing the importance of initially doing nothing but observing and understanding the team dynamics. By building trust and understanding the team's needs, they were able to introduce changes effectively, improving both team performance and customer satisfaction.

What is the first step the speaker suggests when taking on a new management role?

• Set new goals for the team

• Introduce yourself and understand the team

• Conduct a team meeting

• Implement immediate changes

How did the team initially perceive the speaker's arrival?

• They were concerned about negative changes

• They were indifferent

• They were eager to impress

• They were excited for new changes

What was the speaker's main goal when taking over the regional business?

• To increase profits immediately

• To replace the existing team

• To make the business better and improve employees' careers

• To introduce new technology

What approach did the speaker take during the first three months?

• Focused on customer feedback

• Held daily meetings

• Implemented new policies

• Observed and asked questions

What was the result of the speaker's initial approach of observation?

• The team lost motivation

• The team resisted changes

• The team became more competitive

• The team became more relaxed and honest