36 English Phrases For Professional Customer Service

This video tutorial provides 36 essential English phrases for professional customer service, focusing on call center interactions. It covers answering calls, greeting customers, handling complaints, transferring calls, gathering customer information, and managing angry customers. The tutorial emphasizes professionalism, calmness, and effective communication to ensure customer satisfaction.

What should you say to thank a customer for their patience?

What is an appropriate response if you need more time to resolve an issue?

How can you close a call professionally after resolving an issue?