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Terry's Quiz!! Miami Heat

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

Which are the following LATAs that we use?

a)

Interlata

b)

Intralata

c)

innerlata

d)

, outerlata

2.

When a customer is past due what hat do we put on?

a)

Collections

b)

Non-profit

c)

Charity

3.

What is the term used to hide competitors info on the customers’ bills?

a)

masked

b)

unmasked

c)

hide

d)

incognito

4.

What is the ordering system for southwest/west?

a)

southwest ease

b)

west ease

c)

southwest CTTP

d)

west CTTP

5.

Select the 4 credit qualifications?

a)

Low

b)

Medium

c)

High

d)

Too High

e)

Unknown

6.

When placing a new order for MW or SW/W you need to input the customers previous address?

a)

True

b)

False

7.

What is our lead offer for POTS?

a)

All Distance

b)

Complete Choice

c)

Complete Choice Enhanced

d)

VOIP

8.

Which affiliate service is needed to make a bundle on Telco?

a)

DTV

b)

Uverse TV

c)

Voip

d)

Wireless

e)

Uverse HSI

9.

How do you scroll down in ASON?

a)

F11

b)

F2

c)

F4

d)

F5

10.

How many phone numbers can a customer ask to see before we charge with POTS?

a)

3

b)

4

c)

5

d)

2

11.

Whenever quoting a price you must say taxes and government fees?

a)

Yes

b)

No

c)

Maybe

d)

Sometimes

12.

When doing a Telco order without a “jack” a tech needs to go to the customers house?

a)

True

b)

False

c)

Not Sure

13.

What is the longest amount of time that you can set up Installment Billing on NRC Charges in Indiana?

a)

12 months

b)

3 Months

c)

10 Months

d)

1 Months

14.

What concert does Sheila want to go to?

a)

Drake and Migos

b)

Drake and Scar Face

c)

Cardi B and Bodak Yellow

d)

Daddy Yankee