Client claim quotes froze once logged in, since last 15 minutes. Support provide basic troubleshooting, Should support escalate the case?

Client complaints that during the period when server was down, he couldn't open a trade that would bring him profits he asking for compensation. should compensation be considered ?

Client has successfully logged in to MT4 platform. Support identified several attempts to login data-center from journal tab. should support escalate the case?

Client claim pending order was not activated when server was down. should support escalate the case?

Client failed to modify SL/ TP of a position. Error message : Trade Context is Busy. Support provided basic troubleshooting, Should support escalate the case?

Client claims that position were opened but it was executed after few minutes. Error message : Waiting in queue. should support escalate the case?

Client tried to modify the Stop-loss for trade #9216657, 0.5 XAUUSDm between 21:00 GMT+0 to 21:30 GMT+0, error received off-quotes, should support escalate the case?

Client made several attempts to close position but unable to close order during server issue. Should support escalate the orders that are not yet closed.

Client was trying to close position EURUSD using mobile data and got frequent disconnection. Upon checking logfile, error messages such as : ping failed , connect failed were found. Should support escalate the case?

Client claimed that order was opened and closed by itself. Once checked, support finds out that the order opened from #12345678 and closed by SO. should support escalate the case.

The order was not opened by client. Support logged in MTM and found out "SuperFX" under comment section. should support escalate the case?

Client contacted support and requested IP address from where the orders were opened. should support escalate the case?

The order was closed with so: -2394387685.8%/-7216.2/0.0 , client asked the support to provide IP from where order was closed. Should support escalate the case?

Client requested the IP address for both trading platform and order number #8562231. should support escalate the case.

Client claims that his EA was disabled, however reason in MTM shows Expert, should support escalate the case?

Client claims that he did not set a take profit in the order #8966541,however the position has been closed with TP. Should support escalate the case?

Client claims one of his order was disappeared from trade tab in trading platform. Should support escalate the case?

Client claims that one of his pending orders was cancelled with comment (deleted). However, client claims the order was not deleted by him. Should support escalate the case?

Client claims that one of his pending orders was cancelled with comment (deleted/expired). However, client claims the order was not deleted by him. Should support escalate the case?