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WorksheetsJazz Prepaid 4
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
Upon dialing *407#, customer will be subscribed to Karachi Weekly LBC for exact 7 calendar days
a)
true
b)
false
2.
Validity of Monthly Super Duper is
a)
X + 29 days
b)
X + 28 days
c)
30 days
d)
X + 30 days
3.
In Weekly Social offer, customers will get 1,000 MB for
a)
Facebook
b)
WhatsApp
c)
IMO
d)
All of above
4.
In case of Non Payment of Prepaid Handset Installment Plan, customer number will be terminated
a)
true
b)
false
5.
Medicine prescribed by any doctor can be delivered to customer’s address nationwide in Bima Sehat Campaign
a)
true
b)
false
6.
Which action can have a negative impact while dealing with an angry customer?
a)
Showing your compassion about the inconvenience they experienced
b)
Allowing the customer to vent & calm down
c)
asking the customer to come back when they calm down
d)
Explaining what is the best possible solution for that moment
7.
User can only un-subscribe all the subscribed offers
a)
true
b)
false
8.
TAT of Jazz World APP complaint is
a)
2 hours
b)
3 hours
c)
24 hours
d)
4 hours
9.
What are incoming call charges of Jazz prepaid roamer in India ?
a)
Rs.18/min
b)
Rs.139/min
c)
Rs.30/min
d)
None of the above
10.
What is the self service string for Block on stolen/Restoration for customers
a)
*8811#
b)
*8822#
c)
*7788#
d)
None of the above
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