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WorksheetsCommunication Review
Total questions: 18
Worksheet time: 10mins
What are the 3 C's which are the responsibility of the SPEAKER
communicate, clear, concise
clear, comfortable, concise,
clear, concise, complete
concise, communicate, compromise
Sitting up straight, facing your listener and having a calm and an even tone of voice is a great way to show:
respect
power over someone
control over someone else
you don't care
How does a Speaker let the Listener know they are giving their opinion?
Give good eye contact
Use "I" message such as "I believe..."
Use "I" message such as "The facts are...."
Use a calm tone of voice
Good listeners should always agree and never have a different opinion
True
False
Good listeners are always silent and never speak or ask questions
True
False
Using an "I" message helps the speaker to communicate in a calm and respectful way.
True
False
Identify the stereotype - "I thought you were done using the computer."
Assuming
You Statement
Labeling
Sarcasm
Identify the stereotype - "Only boys would be such slobs and leave food all over the place."
You Statement
Stereotyping
Sarcasm
Identify the stereotype - “You never do your homework. No wonder you get such bad grades.”
Assuming
You Statement
Sarcasm
Assuming
Identify the stereotype- “Okay, Mr Know it All! I know who to go to next time I need advice”
Sarcasm
Assuming
Labeling
You Statement
Using an “I” message is more likely to be clearly stated and not blame the other person
True
False
Good listeners re state or summarize what the speaker has said, but in their own words
True
False
Which statement is passive?
"It doesn't matter"
"We are doing it this way"
What characteristic is aggressive?
Head down
Body slumped and slouching
Stares are people in the eye
Fidgeting
What characteristic is assertive?
Uses comfortable eye contact
Interrupts others
Touches without permission
Observes more than talks
If you are speaking to someone you don't know very well, how do you understand their point of view?
Look at their body language as a sign of how comfortable or uncomfortable they are
Listen to their tone of voice
Summarize what they say, "Sounds like you...
All of the above
As a listener, asking questions is another way to better understand the Speaker's words, ideas, and point of view. Choose the worst option below:
Can't you find a different way?
Who are you referring to?
What time did this happen?
How did this happen so quickly?
When is your test?
Tuesday
Wednesday
Next week
