WorksheetsFront Desk Meeting June 2019
Total questions: 21
Worksheet time: 11mins
How many My Barceló do we have?
2
4
3
0
What it means half board?
Dinner + lunch
Lunch + Breakfast
Breakfast + Lunch + Dinner
Breakfast + Dinner
How much is the transfer to go to the airport? And to the train station?
Airport 940 czk / Train Station 350
Airport 800 czk / Train Station 300
Airport 800 czk / Train Station 400
Airport 900 czk / Train Station 400
In case that somebody wants to pay in EUROS directly to the taxi driver, how much is the exchange rate 1 €?
26,2
26,5
25,5
26
It's 15:30h and there is a guest which want to make a reservation for a transfer to go to the airport right now, what we need to do?
Reserve the transfer by the taxi webside really fast.
Call to the company, check if we have availability and after that reserve it by the webside.
Call to the taxi company directly and make a reservation to come ASAP.
Call PUBLIC or tell them to go by public transport, it is cheap :)
Where can we check the parking price for the conference custumers?
Always is 350 czk
50 czk / hour
Firstly we need to check in Komanda folder and if they have some amount there, charge it.
For the conference costumers, the parking is FOC (free of charge).
What are the Menzies reservations?
Coorporate reservation – coming from Expedia.
Individual reservations which we can do walk in.
Last minute reservations, cancelations of flights – the airport is calling to check if we have availability to accommodate a group of people in our hotel.
Pilots and flight attendants that will stay in our hotel – importants VIP clients.
Which colour of company we need to orer the hop on hop off that we see that are already paid by the client? In traces and comments always you have the info.
Orange
Green
Red
White and blue
How are the procedure of this type of the reservations?
Show them how to go to the hop on hop off bus stop.
Give them the proper hop on hop off voucher filled by us and send them to the hop on hop off bus stop.
Ask her if they have some telephone number to make the reservation.
They should know where they need to go, we don´t know the bus stops.
For the czech people, do we need to ask them to fill the part of: passport/ID, address, city, postal code... ?
Yes, of course!
We don't need it.
Just signature in this part.
We don't have guests czech people, just slovaks.
How to close the reservations from Agoda?
On invoice
With the CC and with EUROS
With the CC and with CZK
By bank transaction EUROS
How to close the prepaid reservations from Barcelo.com?
By invoice
The client must to pay the accommodation.
Bank transaction EUR.
By barcelo.com
If we have an email in other language that you don't understand, choose the best procedure:
Don´t answer
In case that in the same shift there is somebody speaking this language I will tell her/him to answer it and I will answer the rest. If not, I will use google translate and I will answer in english.
I will leave it for the next shift.
I will resend it to Victor.
The costumers have some access to Barceló App to order things for the room included room service?
Yes
No
My Barceló Intense has free minibar the first night?
Yes
No
Is it possible with my Barceló Intense to have free late check out until 16.00h?
Yes
No
How much are we charging for the late check out?
From 12:00h 5€/hour
From 13:00h 5€/hour
From 13:00h 5€/hour until 18.00h
Free
With the new taxi company, when we have a guest who wants to put the taxi on her/his room, in the taxi system which price we need to put?
The normal - standard price
The lowest price that we have in the taxi template.
The guests just can pay directly to the driver
With the new taxi company, after two hours how we need to order?
By their system - web
By telephone
With the new taxi company, for the last minute taxi reservations, how we need to order it?
By the system
First by phone, and after that by their system.
With the new taxi compay, can we modify the taxi orders by their program or is better to call them?
Yes, we can modify it but if it is last minute reservation is better to call them first.
Yes, we can modify it in the system directly and we don´t need to call them.
No, we need to call them directly.
I don´t know.
