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organizational behaviour-motivation

Total questions: 100

Worksheet time: 1hrs 17mins

Name
Class
Date
1.

The three dimensions of self-efficacy are...

a)

Magnitude, Strength, Generality

b)

Confidence, perseverance, optimism

c)

Confidence, Optimism, self-evaluation

d)

Optimism, Self-evaluation, perseverance

2.

The enhanced learning or performance that results from others having positive expectations of us...

a)

Positive affect

b)

Negative Affect

c)

Pygmalion effect

d)

Social loafing effect

3.

Undesirable consequence that results in the suppression of the behavior that brought it about...

a)

Rewards

b)

Extinction

c)

Punishment

d)

Compensation

4.

Process by which a relatively enduring change in behavior occurs as a result of practice...

a)

Wisdom

b)

Knowledge

c)

Learning

d)

Observation

5.

Albert Bandura’s view that behavior is a function of continuous interaction between cognitive (person), behavioral, and environmental determinants known as...

a)

Social learning

b)

Social exchange

c)

Leader-member exchange

d)

Group learning

6.

Action that increases the likelihood of a particular behavior.

a)

negative reinforcement

b)

learning

c)

positive reinforcement

d)

attitude

7.

Process whereby a person faces immediate

response alternatives involving different consequences; and selects or modifies behavior by managing cognitive processes, causes, or consequences.

a)

self-confidence

b)

self-efficacy

c)

behavioral self management

d)

pygmalion effect

8.

Process whereby a person faces immediate

response alternatives involving different consequences; and selects or modifies behavior by managing cognitive processes, causes, or consequences.

a)

self-confidence

b)

self-efficacy

c)

behavioral self management

d)

pygmalion effect

9.

Degree of quantitative precision of goal

a)

Goal difficulty

b)

Goal commitment

c)

Goal accomplishment

d)

Goal specificity

10.

Rewards external to the job, such as pay, promotion, or fringe benefits.

a)

Challenge

b)

Intangible rewards

c)

Extrinsic rewards

d)

Intrinsic rewards

11.

Rewards that are part of the job itself: the responsibility, challenge, and feedback characteristics of the job.

a)

Challenge

b)

Intangible rewards

c)

Extrinsic rewards

d)

Intrinsic rewards

12.

Management’s acknowledgment of work well done...

a)

Benefit

b)

External rewards

c)

Recognition

d)

Salary

13.

A sense of identification, loyalty, and involvement expressed by an employee toward the organization or unit of the organization...

a)

Loyalty

b)

Commitment

c)

Rewards

d)

Recognition

14.

A formula-based group incentive plan in which employees share in an organization’s financial gain from improved performance.

a)

Stocksharing

b)

Profitsharing

c)

Gainsharing

d)

Labor sharing

15.

Maslow believed that we are motivated by our needs.

a)

True

b)

False

16.
When parents say "you will never be good enough to go to college"  they are not helping their child achieve 
a)
safety and security
b)
love and belonging
c)
esteem
d)
self actualization
17.
What is the order of needs, from bottom to top?
a)
safety, physiological, love, esteem, self-actualization
b)
self-actualization, esteem, love, safety, physiological
c)
physiological, safety, love, esteem, self-actualization
d)
There is not order
18.
Which of the following is NOT a need as identified by Maslow?
a)
Hygiene
b)
Esteem
c)
Self-actualisation
d)
Social
19.
Which of the following is a motivator according to Herzberg?
a)
Working condition: Safe working environment
b)
Responsibility
c)
Good wage or salary
d)
Good relationship with co-workers and boss
20.
 Which is NOT a dimension in Maslow's Hierarchy of Needs? 
a)
Ego
b)
Physiological
c)
Safety
d)
Esteem
21.
Members tend to make more demands on the leader, show less cooperation and are unable to work independently.
a)
Autocratic
b)
Democratic
c)
Laissez-Faire
22.
Maslow described the process of reaching Self-Actualization using a model called the...
a)
Triangle of Death
b)
Triangle of Needs
c)
Hierarchy of Needs
d)
Drive Reduction
23.
Which of the following is a downside of democratic leadership?
a)
If group members lack motivation, it will lead to slacking off.
b)
When roles are unclear, this will lead to uncompleted tasks.
c)
If leader makes all the decision, he/she can become stressed. 
24.

A force that influence your behavior is called

a)

theory

b)

motivation

c)

competence

25.

Motivation that comes from inside the learner.

a)

Intrinsic motivation

b)

Extrinsic motivation

26.

Motivation that comes from outside influence or circumstance.

a)

Intrinsic motivation

b)

Extrinsic motivation

27.

What type of motivation is money?

a)

Intrinsic

b)

Extrinsic

28.

I want to study hard so that I can earn good grades in school.

a)

Intrinsic

b)

Extrinsic

29.

Extrinsic motivation includes your goals, values, and interests.

a)

False

b)

True

30.

Being accountable is

a)

Competence

b)

Responsibility

c)

Autonomy

31.

________ is self-government; freedom from external control.

a)

Autonomy

b)

Competence

c)

Control

32.

______ is the ability to do something successfully.

a)

Autonomy

b)

Competence

c)

Responsibility

33.

________ is the ability to firmly trust something or someone.

a)

Competence

b)

Confidence

c)

Control

34.

_______ is the power to influence.

a)

Control

b)

Autonomy

c)

Confidence

35.

I went to school today because I wanted to learn.

a)

Intrinsic

b)

Extrinsic

36.

I am going to the military to make my parents proud.

a)

Intrinsic

b)

Extrinsic

37.

I got a job because I wanted to make some extra money.

a)

Intrinsic

b)

Extrinsic

38.

Which of these is NOT a monetary method of motivation?

a)

Comission

b)

Pay Rise

c)

Recognition

d)

Bonuses

39.

what are TWO benefits of a motivated workforce?

a)

This can result in better productivity

b)

customer service will most likely improve

c)

you can pay them less because they're enjoying work

d)

they only work when they feel like working

40.

Which of these is NOT a category in Maslow's hierarchy of needs?

a)

Social

b)

Travel

c)

Esteem

d)

Safety

41.

Which of these roles would most likely be motivated by commission?

a)

Financial Director

b)

Sales Assistant

c)

Manager

d)

Producer

42.

Motivating staff by giving them additional responsibility is known as ...

a)

Delegation

b)

Delayering

c)

Job Enrichment

d)

Job Rotation

43.

Whose theory was X & Y?

a)

Taylor

b)

Maslow

c)

McGregor

d)

Herzberg

44.

According to Abraham Maslow, human needs can be divided into how many types?

a)

Three types

b)

Four types

c)

Five types

d)

Six types

45.

When workers take a percentage of profits from the company they work for, what is this called?

a)

Bonus

b)

Fringe Benefits

c)

Profit-sharing

d)

Salary

46.

Isaac feels like his hard work is never recognised. Which level of needs (Maslow) is not being satisfied?

a)

Self-Esteem

b)

Social

c)

Self-Actualisation

d)

Physiological

47.
Whose theory was “Two factor Theory” satisfaction and dissatisfaction 
a)
Herzberg 
b)
Taylor 
c)
Mayo
48.
Which of the following is a definition of self-actualisation need?
a)
National minimum wage 
b)
Sense of belonging
c)
Achieving one's innermost desire
d)
Feeling secured
49.
Which of the following is NOT a need as identified by Maslow?
a)
Hygiene
b)
Esteem
c)
Self-actualisation
d)
Social
50.
Which of the following is a motivator according to Herzberg?
a)
Working condition: Safe working environment
b)
Responsibility
c)
Good wage or salary
d)
Good relationship with co-workers and boss
51.
Employer give a wider range of similar tasks for the employee to do. This is an example of...
a)
Job rotation
b)
Job enlargement
c)
Job enrichment
52.
 Which is NOT a dimension in Maslow's Hierarchy of Needs? 
a)
Ego
b)
Physiological
c)
Safety
d)
Esteem
53.
 Which is NOT a dimension in Maslow's Hierarchy of Needs? 
a)
Ego
b)
Physiological
c)
Safety
d)
Esteem
54.

Which theorist believed that the only way to motivate staff is with money?

a)

Mayo

b)

Taylor

c)

Herzberg

d)

Maslow

55.

Identify a potential problem of profit-sharing. Choose the most suitable answer.

a)

Targets need to be realistic otherwise workers will not be motivated to achieve them.

b)

Shareholders may feel that money is taken from the dividends they receive. However the overall profits may increase, so the dividends may increase.

c)

Pay is a business cost. High costs may reduce costs

d)

Car allowances and child care vouchers are a cost to the business that may reduce profits.

56.

The " hierarchy of needs"is associated with which theorist?

a)

Herzberg

b)

Taylor

c)

Ansoff

d)

Maslow

57.

What is the definiton of motivation?

a)

process of achieving goals.

b)

process of determining the task to be done, who will do them and how those task will be managed.

c)

things that influence a person to behave as he or she does.

d)

process of monitoring the performance of the organisation, identifyng deviatons between plan and actual results and taking corrective action when necessary.

58.

Which of the following are not motivatonal approaches?

a)

process

b)

traditional

c)

need based

d)

reinforcement

59.

The following are early views of motivation except

a)

human process

b)

human relation

c)

human resources

d)

tradtonal

60.

Which of the following are the higher levels of Maslow's Hierarchy of Needs?

a)

security and physicological

b)

self actualizaton and esteem

c)

self actualization and security

d)

physicological and affiliation

61.

Which refers to the definition of self-actualization?

a)

needs for self worth and for recognition from others.

b)

needs for love and acceptance by others.

c)

needs protection against trap or unsafe working environment.

d)

needs for self fulfillment and the opportunity to achieve one's potential.

62.

Which refers to the definition of self-actualization?

a)

needs for self worth and for recognition from others.

b)

needs for love and acceptance by others.

c)

needs protection against trap or unsafe working environment.

d)

needs for self fulfillment and the opportunity to achieve one's potential.

63.

Which of the following is one of the model for need based approaches?

a)

Expectancy model

b)

Equity model

c)

Herzberg's two-factor model

d)

Traditional model

64.

The fundamental needs specified by Maslow are

a)

esteem

b)

behaviour

c)

self aware

d)

safety

65.

The fundamental needs specified by Maslow are

a)

esteem

b)

behaviour

c)

self aware

d)

safety

66.

Herzberg proposes two major factors leading to ...

a)

job efficiency

b)

job dissatisfaction

c)

job inefficiency

d)

job satisfaction

67.

Human that needs comfortable working conditions refer to ...

a)

security needs

b)

physiological needs

c)

self actualization needs

d)

affiliation needs

68.

Hygiene factors and Motivator factors are ...

a)

two whole new entities

b)

two uniform entities

c)

two similar entities

d)

two seperate entities

69.

The following are true about needs for achievement propose by David McClelland...

a)

the desire to accomplish challenging tasks

b)

the desire to influence and control one's environment

c)

the desire to be friendly and have close interpersonal relationship

70.

The belief that a particular level of effort will be followed by a particular level of performance is a definition of expectancy under expectancy model.

a)

true

b)

false

c)

maybe

d)

none

71.

"If I could improve my grade for the test, will I get an 'A' ?" is the example of ?

a)

valence

b)

instrumentality

c)

expectancy

d)

none

72.

There are two process approaches to employee motivation which are?

a)

equivalent model

b)

goal setting theory

c)

equity model

d)

reinforcement theory

73.

Equity model focuses on an individual's ...

a)

behaviour towards others

b)

feeling towards co-workers in the organisation

c)

feeling about how they are treated in comparison with others

d)

attitude towards their manager in the organisation in comparison with other managers

74.

How would you reduce a perceived inequity?

a)

Increase the quality of your performance in work even though you believe you are under-rewarded

b)

Keep comparing yourself to the same person

c)

Do not change the outcomes received

d)

Request a transfer to another department

75.

Goals serve three purposes except

a)

To provide challenges and standards which the individual or unit can be assessed

b)

To guide towards a better life in the next 10 years towards the company

c)

To guide and direct behaviour toward overall organisational goals and strategies

d)

To define what is important and provide a framework for planning

76.

What does SMART stands for in goal setting theory?

a)

S - specialize, M - meaningful, A - achievement, R- results, T - training

b)

S - specifiic, M - managing, A - analyzing, R - results, T - time

c)

S - specific, M - measurable, A - achievable, R - results, T - time

77.

What can managers do to use the motvational process effectively?

a)

meet regularly with subordinates

b)

set goals that are specific

c)

provide feedback about performance

d)

all of them

78.

How many basic reinforcement strategies there are?

a)

3

b)

5

c)

4

d)

2

79.

The application of reinforcement theory is called ?

a)

positive reinforcement

b)

extinction

c)

behaviour modification

80.

Which of the following are supports organizational goals?

a)

Negative reinforcement

b)

Extinction

c)

Positive reinforcement

d)

Punishment

81.

Which one is the example of Positive Reinforcement

a)

Employee may be transferred to another place which is not to his/her liking

b)

Professor receives high teaching evaluations when a student gets a good grade

82.

Avoidance learning is also called as

a)

Extinction

b)

Positive reinforcement

c)

Negative reinforcement

d)

Punishment

83.

Avoidance learning is also called as

a)

Extinction

b)

Positive reinforcement

c)

Negative reinforcement

d)

Punishment

84.

What action results in a punishment under Reinforcement Theory?

a)

Employee's pay is docked for mockery towards a customer

b)

Employee is transferred to another place which is not to his/her liking

c)

Employee is praised for maintaining his/her etiquette everyday

d)

Employee failed to achieve sales quota resulting in not receiving bonus and begins to realize that the behaviour is undesirable

85.

Schedule of Reinforcement consists of the following except ...

a)

Variable-Ratio schedule

b)

Variable-Interval schedule

c)

Fixed-Variable schedule

d)

Fixed-Ratio schedule

86.

Reinforcement that is administered at each interval or for each desirable behaviour is the meaning of ...

a)

Fixed reinforcement

b)

Interval reinforcement

c)

Ratio reinforcement

d)

Variable reinforcement

87.

Reinforcement that is administered at each interval or for each desirable behaviour is the meaning of ...

a)

Fixed reinforcement

b)

Interval reinforcement

c)

Ratio reinforcement

d)

Variable reinforcement

88.

Ratio reinforcement is ...

a)

administered at each interval or for each desired behaviour

b)

based on time

c)

given at essentially a random time or occurrence of the desired behaviour

d)

based on exhibiting the desired behaviour

89.

Choose the following that falls under hinders organizational goals

a)

Punishment

b)

Extinction

c)

Negative Reinforcement

d)

Positive Reinforcement

90.
What theory is flawed because it only "labels" behavior and does not describe it?
a)
drive-reduction theory
b)
instinct theory
c)
incentive theory
91.
When you lack something it is called a(n) _________ 
a)
drive
b)
instinct
c)
need
92.
An internal condition that turns an individual toward a specific goal is a(n) ______
a)
drive
b)
need
c)
pull
93.
The tendency for one's body to return to  a balanced state is called:
a)
satisfaction
b)
deprivation
c)
homeostasis
94.
Drive-Reduction Theory is best explained by understanding there is a ______ something
a)
lack of
b)
desire for
c)
incentive for
95.
What drives an organism to act a certain way in order to satisfy/return to homeostasis?
a)
psychological need
b)
biological need
c)
biological drive
96.
What concept did psychologists overlook regarding Drive-Reduction Theory?
a)
preferences
b)
incentives
c)
pleasure
97.
Incentive Theory is best described as being
a)
deprived of something
b)
goal driven
c)
delayed gratification
98.
Incentive Theory is best described as being
a)
deprived of something
b)
goal driven
c)
delayed gratification
99.
An incentive is a
a)
Pull
b)
Push
100.
A need is a 
a)
Pull
b)
Push

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