It is important to first issue a Trouble Order before referring customers to outage maps as an additional tool.

A customer does not have to be enrolled in My Account to use Outage Center. The Outage Center is a menu option that is available to customers. Where can the customer locate this service?

Select all that apply. Outage Alert Notifications can be sent via..

An Energy Advisor can enroll, un-enroll, or maintain a customer's outage contacts and preferences through the Outage Alert Preference Center. The customer can do the same by using SCE.com.

SCE also notifies MBL customers affected by a repair outage expected to exceed, how many hours?

Before submitting a request to enroll,update, or remove outage contact alert data, the Energy Advisor must read and have the caller agree to the appropriate Terms and Conditions

All media calls MUST be forwarded to

A customer cannot use the mobile My SCE app to report outages and receive updates.

Which is NOT a way for a customer to file a claim?

The Outage Center provides customers with one central place to obtain outage information.

Who has the most respect for all materials covered?