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WorksheetsSun Back to Store Refresher Quiz by Krisley
Total questions: 30
Worksheet time: 15mins
Non-Stop Surf packages offer a hybrid of non-stop surfing for light and casual internet activities includes access to: (Please tick all the applies)
Mobile applications (e.g. Wikipedia, Foodpanda, Lalafood, Google, etc.)
Navigation (Waze, maps, etc.)
Chat messaging (e.g. Whatsapp, Line, Viber, etc)
Send & receive emails (e.g. Outlook, Yahoo Mail, Gmail, etc.)
Social media posts (e.g. Facebook, Twitter, Instagram, etc)
Who are qualified under Six-Month Installment Bills Payments Offer?
postpaid subscribers with unpaid or outstanding balance on May 1, 2020
postpaid subscribers with unpaid or outstanding balance on May 31, 2020
postpaid subscribers with unpaid or outstanding balance on June 30, 2020
postpaid subscribers with unpaid or outstanding balance on June 01, 2020
The following handsets will be available on Non-Stop Plans and Best Value Plans for retention only:
Huawei Y7 & Huawei Y9 Pro
Huawei Y9 & Huawei Y7 2019
Huawei Y9s & Huawei Y7 2019
Huawei Y7s & Huawei Y9 2019
Sun Postpaid Non Stop Plan 399 Promotional Offer.
Non-Stop Facebook, Messenger, Viber and Google Search, 1G Data, Non-Stop Calls to Sun, Non-Stop Texts All-Net, Free 60 minutes calls to Smart and TNT (valid for six (6) months)
Non-Stop Facebook, Messenger and Google Search, 2G Data, Non-Stop Calls to Sun, Non-Stop Texts All-Net, Free 60 minutes calls to Smart and TNT (valid for six (6) months)
Non-Stop Facebook, Messenger and Google Search, 1G Data, Non-Stop Calls to Sun, Non-Stop Texts All-Net, Free 120 minutes calls to Smart and TNT (valid for six (6) months)
Non-Stop Facebook, Messenger and Google Search, 1G Data, Non-Stop Calls to Sun, Non-Stop Texts All-Net, Free 60 minutes calls to Smart and TNT (valid for six (6) months)
Subscriber complaint on billed non-recurring charges such as PTF, Interest Fee, Collection Fee, Processing Fee, and Sim cost, etc.
Dispute on Miscellaneous Adjustment
Dispute on Monthly Charges
Dispute on One-time Charge
Dispute on Billed Usage
Available COLORS for Huawei Y7 (Choose 2):
Coral Blue
Aurora Purple
Midnight Black
Space Gray
Jet Black
True or False: Dispute on data charges should be tagged under VAS SR type
TRUE
FALSE
Disputes on billed usages, recurring charge, non recurring charge for invoices, with purged CDRs and migrated invoice from ICSP.
Dispute on Miscellaneous Adjustment
Dispute on Monthly Charges
Dispute on One-time Charge
Dispute on Billed Usage
What should be generated in iCSP prior creation of dispute SR?
2 months blling
invoice number
technical report
investigation report
Huawei Y7 2019 is Free for Retention at…
Non Stop Plan 399, 599, 799, 999 & BVP 450, 499, 599 & 799
Non Stop Plan 399, 599, 799, 999 & BVP 499, 599 & 799
Non Stop Plan 599, 799, 999 & BVP 599 & 799
Non Stop Plan 599, 799, 999 & BVP 599, 799 & 999
The following are the key selling points of Huawei Y7 except:
4GB RAM + 64GB ROM
6.26 inch HD + Dewdrop Display
4000 mah Battery
13MP AI Dual Camera
Complete the statement:
Upon New Connect and subscriber signs the Subscriber Declaration form…..
subscriber is opted in on all the Universal Consent Provisions
subscriber is opted in to all DP provisions
subscriber is agreeing to go to the corporate website to update the Data Privacy Consent form.
Subscriber is opted in on Promotions and Loyalty provision
Available COLORS for Huawei Y9s (Choose 2):
Midnight Black
Aurora Pink
Coral Blue
Breathing Crystal
Jet Black
After processing the VPD Rescue SR, below are the stages that it has to go through. (Choose ALL that applies)
Open
Process
Transfer to Retention Ops
Closed
Subscriber complaint on billed recurring charges susch as MSF due to reported downtime, no SIM device issued to subscriber resulting to unused MSF, etc.
Dispute on Miscellaneous Adjustment
Dispute on Monthly Charges
Dispute on One-time Charge
Dispute on Billed Usage
The following are the Key Selling Points of Huawei Y9S except:
Design
Photography
Gaming
Performance
On Customer Data Encoding Standards, Krisley-Anne Fantolgo Bautista-Bandilla should be encoded in iCSP as…..
First Name: Krisley-Anne Middle Name: Fantolgo-Bautista Surname: Bandilla
First Name: Krisley-Anne Middle Name: Bautista Surname: Bandilla
First Name: Krisley Anne Middle Name: Fantolgo Surname: Bautista-Bandilla
First Name: Krisley-Anne Middle Name: Fantolgo Surname: Bautista-Bandilla
First Name: Krisley Anne Middle Name: Fantolgo-Bautista Surname: Bandilla
How long is the contract for those who availed of the winback offer?
No contract
6 months
12 months
24 months
Non Sop LTE have the following features except
Sim only plans have double data to that of with device
Non Stop FB messenger
Non Stop Google Search
Non Stop Viber
What is the holding period of Non Stop LTE Sim only plans?
3 months
6 months
12 months
None
Subscriber who works in Cavite is applying for a NO Stop LTE sim only Plan 599. How much Gross Monthly Income does the subscriber need to have?
8,000
9,000
10,000
12,000
To know what the customer needs, we need to ask the following except for:
Usage
Location
Budget
Preferred gadget
“O” in 5OPRAH+ refers to____________
Opinion
Offer
Observe
Orient
Order
In cross-selling, the third “A” in the Triple A Technique refers to____________.
Ask
Acquire
Advertise
Acknowledge
Add on
What type of Closing a Sales delivers a sense of urgency to the customer, so they won’t buy later, but buy NOW?
Choice Close
Assumptive Close
Promo Close
Last Chance Close
None of the above
Billing Cycle is defined as*
Bill that goes around and around
Time that it takes to complete send and receive a bill
Charges that happens over and over until they are cancelled
Period of time when charges are being accumulated to be billed for the monthly statement.
Cut-off
Maximum MSF subscriber can apply for is computed as follows:
Basic salary X 6.5% = Max MSF
Basic salary + Fixed Monthly Allowances X 6% = Max MSF
GMI X 6% = Max MSF
GMI X 6.5% = Max MSF
On Customer Data Encoding Standards on Name Suffixes, Krisley-Anne Jr. Bautista Bandilla should be encoded in iCSP as…..
First Name: Krisley-Anne Jr. Middle Name: Bautista Surname: Bandilla
First Name: Krisley-Anne JR Middle Name: Bautista Surname: Bandilla JR.
First Name: Krisley-Anne JR Middle Name: Bautista Surname: Bandilla JR
First Name: Krisley-Anne JR Middle Name: Bautista Surname: Bandilla
First Name: Krisley-Anne JR. Middle Name: Bautista Surname: Bandilla
What amount will be covered by the 6-month installment scheme?
Account with an equal or greater than P100 unpaid balances as of April 30, 2020 will be amortized via a 6-month payment period with zero percent (0%) interest, starting May 2020 until October 2020 Statement of Account (SOA)
Unpaid balances as of March 30, 2020 will be amortized via a 6-month payment period with zero percent (0%) interest, starting May 2020 until October 2020 Statement of Account (SOA)
Account with an equal or greater than P100 unpaid balances as of May 01, 2020 will be amortized via a 6-month payment period with zero percent (0%) interest, starting June 2020 until October 2020 Statement of Account (SOA)
All unpaid balances as of April 30, 2020 will be amortized via a 6-month payment period with zero percent (0%) interest, starting May 2020 until October 2020 Statement of Account (SOA)
Subscriber KRISLEY is enrolled to ADA, Is she qualified to the 6-months installment payment program?
No, ADA enrolled accounts are excluded from this program.
Yes, ADA-enrolled accounts regardless of amount balance as of April 30, 2020 is qualified for 6 months payment installment.
Yes, ADA-enrolled accounts with outstanding balance equal/greater than P100 as of April 30, 2020 is qualified for 6 months payment installment.
Yes, ADA-enrolled accounts with outstanding balance equal/greater than P100 as of March 31, 2020 is qualified for 6 months payment installment.
