Can you transfer process a Move option if the customer is not passcode verified?

What department handles disputes where customer claims DTH rep promised buyout of previous alarm agreement and buyout is not reflecting on Vivint account?

What department handles pre and post install surveys?

When should you transfer to billing/collections? (Select all that apply)

Where should you transfer if a customer is still getting billed after cancellation at the end of their contract?

When should you transfer to ACS? (Select all that apply)

If a customer is within term and wants to upgrade their cameras, where should you send them?

If the customer is moving and looking to transfer their service to the new home owner, which department should you transfer to?

If a customer requests to speak with a supervisor 1 time, do you escalate that call?

Which calls can you transfer to Billing/Collections team? Select all that applies

True or False: You can blind transfer a customer to the Monitoring team when attempting to cancel a dispatch

What department creates new accounts for customer that want to get Vivint?

What department handles RMR changes or account changes related to an Opportunity?

What department handles Home Damage claims?

Which third party providers are the main finance providers for Vivint? Select all that applies

Which internal department handles time off requests and permanent schedules changes?

Customer recently moved into a home with a vivint system. They have no contact with the old home owners. Where do you transfers?