In what year that the first airport hotel was built?

This type of hotel feature guestrooms with a living room or parlor area and a separate bedroom.

This hotel is designed for travelers who stay five night or longer.

Which of the following statement that best describe resort hotel?

This is known as timeshare or vacation-interval hotels.

This type of hotel offer a breakfast ranges from a simple continental breakfast to a full-course meal.

What type of hotel that is similar to vacation ownership hotels?

This type of hotel feature gambling facilities.

Which of the following is not included in categories of guests?

This section of the front office department that handle telephone traffic for guests and the rest of the operations.

Select, which section in front office that perform cashiering functions of accepting payments from guests.

This section accept, block, store and assign guest room reservation for individuals and groups.

Which of the following statement that best describe the function of bell service?

What kind of front office role that make VIP Services?

Which of the following is not included in cost controls?

Role of the front office that use registration and guest ledger.

What type of skill that give helpful suggestions and can identify guest needs?

In dealing with guest complaints, showing empathy and using common sense you need to be good in?

In having a good health and good dental hygiene shows that you have?

This manager supervises the front office and housekeeping department.

He is responsible for planning, directing, controlling, and coordinating the activities of the front office.

Front office personnel that assist the front office manager in directing, and supervising the activities of the different sections.

He is the one responsible in receiving, processing and confirming of guests room.

Which of the following is not included in duties and responsibility of reservation manager?

Select which of the following is not included in front office personnel.

Select which of the following is not included in front office personnel.

What is the basic function of Front desk clerk?

Which of the following is the duty of reservation manager?

He/she is responsible in for the performance of secretarial as well as clerical jobs for the front office manager.

This type of reservation usually use manual charts, calendars, booking sheet and diary.

It is a type of reservation wherein it provides up to date “real time” information on availability at the push of a button.

Which of the following is the advantage of a computerized system?

Which of the following is the disadvantage of manual system?

The passenger needs to have “seats” booked for all types of air travel they undertake.

This type of booking is for traveling on one place to another or to visit a particular tourist destination.

The customer comes into the establishment and communicates directly with the staff.

Which of the following is the reason of the establishment when a reservation that cannot be made?

What is the meaning of ETA?

Select which of the following is not included in ways reservation may be received.

This is usually required on reservation, especially when it relates to charging for the accommodation.

This represents the rate that was negotiated when selling the room to the guest.

Which of the following methods of payment that usually used when the purchase are large and when payment needs to be secure and transparent?

It is a method of payment that when the guest use it you must get card number and expiry date.

This is when a guest is issued with a voucher from a travel agent stating the changes are to be sent back to the travel agent.

Which of the following is the meaning of company charge?

What time is 1400hrs?

The documents are filed in date or time order.

The documents are filed according to a location or designed area.

If the guest makes a reservation from December 14 to 20, 2020. How many nights he will stay?