WorksheetsWhat is Human resources development
Total questions: 103
Worksheet time: 55mins
Goal setting can be a powerful technique for motivating employees when:
used correctly
carefully monitored
actively supported by managers
all of the above
Which of the following is an accurate definition of recruitment?
The process by which companies fill the need to find new employees.
A statement that enshrines the fundamental objectives of the company.
The system of following someone around and noting how they perform their duties.
The process of attempting to fill gaps that exist in the skills of the current labor force.
HRM can be most comprehensively defined as a series of activities focused on
working towards strong communication with staff
obtaining, training and maintaining an effective workforce
strong leadership
strategic planning
Things that employees require their employers to do or provide during their employment are referred to as
employee motivation
employee expectations
employee moral
employer of choice
Maslow's hierarchy of needs ranks needs
in order of expense
in order of importance
in order of things we love
in order of profit potential
Lower order hygiene and higher order motivating factors are both key elements of
Locke's
Maslow's
Hattie's
Herzberg's
Salary, relationships and physical working conditions are examples of
Maslow's safety needs
Maslow's esteem needs
Herzberg's hygiene factors
Herzberg's motivating factors
In Locke's theory, A stands for
Attainable
Actionable
Ample
Acceptable
Locke's theory suggests that goals should be
broad and vague
achieved as quickly as possible
relevant to employees to help motivate
all about the outcomes
Which is an evaluation of how well an employee is doing a job?
job description
performance appraisal
reference
orientation
Which of the following best describes the term staff retention?
The number of people that leave a firm in a set period of time
The number of staff that remain working in a firm in a set period of time
The number of staff that are promoted in a firm in a set period of time
The number of staff that are made redundant in a firm in a set period of time
When a job vacancy is filled from within the existing workforce.
Shortlisting
Headhunting
External recruitment
Internal recruitment
The motivation theory that describes individual needs in five categories that form hierarchy was developed by which American psychologist?
Herzberg
Icocca
Maslow
McClelland
According to Herzberg, pay and fringe benefits, working conditions, and type of supervision are examples of which of the following?
motivators
needs
performance standards
hygiene factors
Which kind of motivation is better on the long run?
Intrinsic motivation
Extrisnic motivation
Both motivations are better on the short run
In order to maximize the chances to achieve a goal, the goals should
Have a finish line that indicates that it has been acompliseh
Be unspecific, ambitious and time bounded
Be attainable, relevant, mesurable, specific and with a dead-line
This is the management process that consists of all the activities involved in acquiring, developing, and compensating the people who do the work of the small business.
Organizational Management
Industrial Management
Human Resources Management
Authority Management
During the initial startup of the new business venture, who will be responsible for the human resources management function of the new business?
the entrepreneur
the accountant
the personnel department
the venture capitalists
What can happen if the employees of the new business are unhappy and unmotivated?
The business could make more money.
The business could lose money and fail.
The business could make customers happy.
The business could borrow more money.
Recruiting staff is a function performed either in-house (within the organisation) or outsourced to a recruitment agency.
True
False
Help employees prepare for changes in the organization and changes in their own career.
Self-development
Human resources personnel
Work Prcess
Career development
Giving employees the authority to make meaningful decisions about their work is known as
job design
job enlargement
job enrichment
cross training
What is the process of recruitment?
Imagine that you work in a HR department and you have to elaborate a personality test, what items would you take in account?
Experience, Intelligence, Emotional Competences, Education
Identity, Understand, Express, Regulate, Use
Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism
Recruiting internally which of these statements is false?
Little training process
Experience in the company
None of them
Which of theses practices lead to higher performances?
Sophisticated, training and employment security
Development, productivity and effectivity
Employment security, productivity and training
In what kind of job does the long experience matter?
Reporters, teacher and scientists
Journalists, reporters and cashiers
Chess-players, scientists and CEOs
What are the main factors to hire someone?
Experience, education, intelligence, and personality
Intelligence, experience and specific skills
Education, self-confidence, warmth and potential
Which of the following is a bias
Mood effects
Halo effects
Both of them are
Which of the following sentence is true?
Companies that screen job applicants for values have higher performance than those that screen for intelligence.
Most people over-evaluate how well they perform on the job.
Talking about salary issues during performance appraisals tends to hurt morale and future performance.
Where does discrmination come from?
Stereotypes
Prejudices
Both of them
What causes differences in intelligence?
60% genetics and 40% environment
50% genetics and 50% environment
40% genetics and 60% environment
Related to happiness, which statement is true?
Money makes people happy
40% of hapiness is linked to our everyday decisions
The weather makes people happier
Which option can't be related to intrinsic motivation?
Autonomy
Salary
Relationship with the team work
Which are the costs of discrimination for organizations?
None of them
Only mistrust in the workplace and failure to not take advantage of people’s talents
Financial costs and reputational damage, among others
One idea that justifies why organizations should only hire the best is that...
Talent is not fixed
Organizations can spot who is the best in advance
The environment can influence on the employee's performance
In order to maximize the chances to achieve a goal, this should be
Have a finish line that indicates that it has been acompliseh
Be unspecific, ambitious and time bounded
Be attainable, relevant, mesurable, specific and with a dead-line
Managers in a tall organisational structure will usually:
Give lots of freedom to junior managers
Delegate frequently
Have a wide span of control
Monitor the work of their subordinates closely
Which of the following is a disadvantage of centralisation?
Decisions made may not be in line with the overall business aims
Increased costs of training
Inconsistent decision making across the organisation
Low levels of motivation amongst junior managers
Which of the following is an example of internal recruitment? Advertising a job vacancy:
In a job centre
On a firm’s intranet
In a shop window
In a local newspaper
Which of the following pieces of information would be included in a person specification?
Main roles and responsibilities of the job
Hours of work
Place of work
Skills and qualifications required to complete the job successfully
Job analysis is conducted when:
A vacant position first becomes available
Applicants have sent in their CVs for review
References have been received by the organisation
The applicant has accepted the post
Which of the following documents would contain information about holiday entitlement, hours of work, place of work, remuneration package and duties at work?
Job description
Job analysis
Application form
Contract of employment
Which of the following is an advantage to a business of having a consistently high labour turnover?
Recruitment and selection costs will be low
Labour productivity rate will be high
It will gain a positive reputation as a good employer
New ideas may be introduced into the workplace
When two or more people come together to fulfill a single job role this is called:
Part time employment
Job sharing
Zero hours contract
Full time employment
Which of the following would be the most suitable place for a large public limited company to advertise for a senior director?
National newspaper
Job centre
Staff noticeboard
Company intranet
When an employee of one organisation is identified and approached by another organisation to fill a vacant position, it is called:
Labour turnover
Headhunting
Staff retention
Selection
A business has a highly productive workforce. This means that:
It should have more flexibility in its pricing
It will find it more difficult to compete with rivals
Its labour costs per unit will rise
Its profit margins may fall
A plc uses profit sharing as a financial method of motivation for its staff. Which of the following is a potential drawback to its shareholders of this decision?
Staff may see this as an ongoing entitlement
Less funds available for reinvestment
The share price will be guaranteed to rise
Less money available for dividend payments
Which of the following is an example of a fringe benefit?
Holiday pay
Overtime payment
Praise at work
Free lunches
Which of the following best describes the term off the job training? Training that takes place:
Whilst completing a task under the direct supervision of a work colleague
Away from the place where the job role is usually performed
On the first day of a new job
Whilst shadowing another member of staff at work
HRP stands for
Human Resource Procuring
Human Resource Planning
Human Retain Planning
Human Resource Production
The success of an organisation depends largely on the
quality of its human resources
quantity of its human resources
state- of -the -art interior with well furnished office
quantity and quality of its human resources
Human Resource Planning deals with staff requirement, looking after the ______ and the _______ demand for skills and the availability of individuals with skills
future and present
present and situation
current and future
current and not future
“Human resource planning is a process for determining and assuring that the organization will have an adequate number of qualified persons, available at the proper times, performing jobs which meet the needs of the enterprise and which provide satisfaction for the individuals involved”. - was defined by
Edwin Flippo
Dale S. Beach
T V Rao
Stephen Robbins
What are the objectives of HRP?
To appraise the surplus or shortage of human resources and take actions accordingly
To predict the employee turnover
To minimize imbalances caused due to non-availability of human resources
To recruit and maintain the HR
of requisite quantity and quality.
Vacancy in an organization occurs due to
Promtions and Transfer
Accidents
Retirement
All the above
HRP provides scope for advancement and development of employees through
training and development
Better industrial relations
Adequate compensation
right sizing
_________is a systematic process of collecting all information about the job for preparing of job description and job specification meant to selection of
employee, satisfaction in job, and motivation .
Job Redesign
Job Analysis
Job Recreation
Job Structure
The main purpose of conducting job analysis is to prepare
job description
none
job specification
job specification and job description
_______is a statement of information about duties and responsibilities of a particular job.
Job dimension
Job areas
Job description
Job specification
Which means the same as human resources
Personnel
Knowledge
People
skills
people
Which term refers to training and evaluating employees?
hiring and firing
employee orientation
human resources management
job description
Which term means actively looking for qualified employees?
background check
recruitment
human resources management
meeting staffing needs
Which is considered a voluntary separation?
transfer
lay off
retirement
resignation
Which is usually NOT included in a job description?
Salary
Job duties
Qualifications
Conditions
Which is NOT considered compensation?
Salary
Company car
Wage
Benefits
What is the definition of a wage?
a fixed amount of pay for each week, month, or year
extra compensation
a profit sharing plan
an amount of money paid on an hourly basis
Which is the process of helping new employees adjust to a company?
training
recruitment
human resource management
orientation.
Which term refers to the teaching of several employees in a classroom setting?
on-the-job training
job rotation
group training
orientation
Which is a form potential employees must complete?
application
résumé
job description
job listing.
A method by which employees are given hands-on methods experience with instructions from their supervisor is called ___________.
Orientation
Onboarding
On-the-Job Training (OJT)
Simulation
Learning that takes place via electronic media
Simulations
E-learning
Games
Case Studies
The formal process of familiarizing new employees with the organization, their jobs and their units
Onboarding
On-the-job training (OJT)
Orientation
Apprenticeship
A training method that is used when it is either impractical or unwise to train employees on the actual equipment used on the job.
On-the-job training (OJT)
Orientation
Games
Simulations
An online system that provides a variety of assessment, communication, teaching and learning activities
E-learning
Blended learning
Learning Management System
Microlearning
The process of systematically socializing new employees to help them "get on board" with an organization.
Simulation
Onboarding
Orientation
On-job-training (OJT)
The use of games, trust activities, and problem solving initiatives is called _______________________.
Simulations
Adventure based training
Cross-training
Inclusion training
A supervisor showing the new employee how to use excel spreadsheet to key-in daily data is an example of _________.
SImulation
Orientation
On-the-job training (OJT)
Special assignment
Military training is a classic example of ___________ training method
Simulations
Adventure training
Behavior modelling
Cross training
A case study method is more appropriate when _____
the learning material is more factual
trainees are required to model the behavior
when training is in a very short time frame
trainees need to learn how to analyze and syntesize facts to improve their decision-making
Management is an art of.....
getting things done
achieving goals effectively
achieving goals effectively
all the above
Efficiency means....
Doing the task correctly
Doing the task with minimum cost
Deriving more benefits by using less resources
All of the above
Being effective means....
Completing task
Completing task efficiently but beyond deadline
Completing task on time using added resources
None of the above
Which of the following is not a function of the management
Planning
Staffing
Coordination
Controlling
which of the following in not an organisational objective ?
Survival
Giving employees opportunities to disadvantaged sections of society
Profit
Growth
Which function of management ensures completing work as planned –
Controlling
Coordination
Directing
Organizing
Through ______ management helps individuals to develop team spirit, cooperation and commitment of group success.
Coordination
Directing
Planning
Staffing
Which of the following is not a characteristic of science
Based on practice and creativity
Based on experiments and observations
Based on facts and logic
All the above
This function of management provides right kind of people for the job –
Planning
organizing
staffing
Directing
following is not the function of top level management –
Setting organizational goals
Solving problems of middle level management
Solving problems of lower level management
none of the above
When the employees are required to handle sophisticated machinery and equipment, then (a) training is used.
The term _________ is used to indicate the process by which attitude, skills and abilities of employees to perform specific jobs are increased.
Education
Learning
Training
Recruitment
Training and development of employees are related to:
(a)motivation
(b)career path
(c)compensation
(d)planning
Match the following methods of training with their suitable examples:
a-b b-c c-a
a-c b-a c-b
a-a b-c c-b
none of the above
Training and development are not included in career growth of employees.
True
False
Under which training method, both the technical institutes and the business organisations jointly impart training to their members?
(a) Induction Training
(b) Apprenticeship Training
(c) Vestibule Training
(d) Internship Training
The purpose of one of the training methods is to make the new employee feel at home and develop a feeling of belonging-ness in the organisation. That method is
(a) Induction training
(b) Apprenticeship training
(c) Internship
(d) Vestibule school
