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Onboarding Training

Total questions: 105

Worksheet time: 53mins

Name
Class
Date
1.

A method by which employees are given hands-on methods experience with instructions from their supervisor is called ___________.

a)

Orientation

b)

Onboarding

c)

On-the-Job Training (OJT)

d)

Simulation

2.

Learning that takes place via electronic media

a)

Simulations

b)

E-learning

c)

Games

d)

Case Studies

3.

The formal process of familiarizing new employees with the organization, their jobs and their units

a)

Onboarding

b)

On-the-job training (OJT)

c)

Orientation

d)

Apprenticeship

4.

A training method that is used when it is either impractical or unwise to train employees on the actual equipment used on the job.

a)

On-the-job training (OJT)

b)

Orientation

c)

Games

d)

Simulations

5.

An online system that provides a variety of assessment, communication, teaching and learning activities

a)

E-learning

b)

Blended learning

c)

Learning Management System

d)

Microlearning

6.

The process of systematically socializing new employees to help them "get on board" with an organization.

a)

Simulation

b)

Onboarding

c)

Orientation

d)

On-job-training (OJT)

7.

The use of games, trust activities, and problem solving initiatives is called _______________________.

a)

Simulations

b)

Adventure based training

c)

Cross-training

d)

Inclusion training

8.

A supervisor showing the new employee how to use excel spreadsheet to key-in daily data is an example of _________.

a)

SImulation

b)

Orientation

c)

On-the-job training (OJT)

d)

Special assignment

9.

Military training is a classic example of ___________ training method

a)

Simulations

b)

Adventure training

c)

Behavior modelling

d)

Cross training

10.

A case study method is more appropriate when _____

a)

the learning material is more factual

b)

trainees are required to model the behavior

c)

when training is in a very short time frame

d)

trainees need to learn how to analyze and syntesize facts to improve their decision-making

11.

True or False. When the client is contracted for Onboarding, it does not appear on the Sales Quote.

a)

True

b)

False

12.

In Onboarding, on the adminstrator dashboard, the admin can search by one of these in the Main Search bar. (Select All That Apply)

a)

Name

b)

Address

c)

Company

d)

Employee ID

e)

Event

13.

True or False. The admin can drill into Your Tasks and view all the administrator tasks to complete which also include tasks they need to approve as well.

a)

True

b)

False

14.

Within Onboarding, where can the Module Administrator upload a logo of their company?

a)

Setup > System Settings

b)

Setup > Event Packets

c)

Setup - Tasks

d)

Setup - User Access

15.

If the client needs to upload a short video about the history of their company, where in Onboarding can this be done?

a)

Setup - User Access

b)

Setup - Welcome Message Topics

c)

Setup - Event Packets

d)

Setup - System Settings

16.

Client would like to restrict a user in Onboarding to only see a particular cost center. Where can this be setup?

a)

Setup - Welcome Message Topics

b)

Setup - User Access - Security Groups

c)

Home - Event Packets

d)

Setup - User Access > Custom Users

17.

True or False. When modifying a default Task in Onboarding, the first thing the Module Administer must do is click "Copy"

a)

True

b)

False

18.

True or False. The module administrator cannot create a task from scratch. They only have the default tasks to work with.

a)

True

b)

False

19.

Under Task Content, the following are options to customize a task. (Select All That Apply)

a)

Short Text Input

b)

Signature

c)

Document Upload

d)

Attachment

e)

Hyperlink

20.

When modifying the Personal Contact task in Onboarding, the following three fields are available for many of the fields to? (Select All That Apply)

a)

Show

b)

Hide

c)

Delete

d)

Required

21.

The process of determining a training program’s content by studying the responsibilities and duties a job involves is known as _________.

a)

organization analysis

b)

task analysis

c)

person analysis

d)

environment analysis

22.

Below are the proper way to do on-the-job training EXCEPT:

a)

prepare

b)

reassure

c)

predict

d)

evaluate

23.

The formal process of familiarizing new employees with the organization, their jobs, and their work units is called as ________.

a)

orientation

b)

onboarding

c)

cross-training

d)

team training

24.

The evaluation of the training program can be done through ________.

a)

behavioral change

b)

employer's reaction

c)

technological change

d)

customer preference

25.

_________ are used when it is either impractical or unwise to train employees on the actual equipment used on the job.

a)

job rotation

b)

e-learning

c)

simulations

d)

role-playing

26.

Effectiveness of a training program is also influenced by the trainer's personal manner and characteristics

a)

TRUE

b)

FALSE

27.

Listed below are the soft skills training EXCEPT:

a)

time management training

b)

interpersonal skills training

c)

leadership training

d)

computer training

28.

The process of determining the specific individuals who need training in an organization is called organization analysis.

a)

TRUE

b)

FALSE

29.

A training methods that give a chance for the trainee to act like a real worker in the created environment is called as _____.

a)

coaching

b)

role-playing

c)

behavior modelling

d)

blended learning

30.

A(n) __________ serves as a “snap shot” of the position the employee will be

filling.

a)

Needs assessment

b)

Recruitment policy

c)

Job description

d)

Employment agency

31.

Which of the following is the term for using friends and associates as business

contacts?

a)

Advertising

b)

Personal selling

c)

Targeting

d)

Networking

32.

Recruiting and training costs are lower when recruiting __________.

a)

Former employees

b)

Competitor employees

c)

Walk-in applicants

d)

Current employees

33.

Is a procedure for informing employees that job openings exist

a)

Job Fair

b)

Job Bidding

c)

Internships

d)

Job Posting

34.

Communicates the firm's employment needs to the public through media such as newspapers, trade journals, radio, television and billboards.

a)

Recruiters

b)

Executive Search Firms

c)

Media Advertising

d)

Job Fairs

35.
All of the following are tasks of the Human Resources Department (Personnel) except:
a)
allocating jobs on the production line
b)
induction training of new staff
c)
advise managers on the best pay and salary systems for staff
d)
disciplining staff who break company rules.
36.
In recruiting and selecting new staff, which is the correct order of tasks?
a)
interviews, job advert, selection, prepare job specification
b)
job specification, job adverts, interviews, selection
c)
selection, job specification, job advert, job specification
d)
job advert, selection, interviews, prepare job specification
37.
Which of the following will not appear on a job description?
a)
title of the job
b)
main duties of the job
c)
qualifications needed
d)
department the job is in
38.
One of the advantages of using a recruitment agency is that:
a)
it is cheaper than if a business recruited staff directly
b)
they always select the right person for the job
c)
the agency train the newly appointed worker
d)
agencies only send suitable candidates for interview
39.
All of the following methods are likely to be used to help select a new worker except:
a)
asking them to write their own reference
b)
interviewing the applicants
c)
asking for a curriculum vitae (CV)
d)
asking all applicants to perform tests to check ability
40.
Training for existing workers is often used for which of the following reasons?
a)
to keep skills up-to-date and to improve efficiency
b)
to check to see which workers should be made redundant
c)
to explain the firm’s procedures and methods of working
d)
to increase the level of supervision needed
41.
Which of the following is one reason for a business using induction training for new workers?
a)
to see who is staying and who is leaving the business
b)
to check the standard of work of all workers
c)
to help select the workers that to be employed by the firm
d)
to explain the firm’s procedures and methods of working
42.
One of the most likely disadvantages of training workers is that:
a)
workers will become too efficient at their work
b)
the level of supervision of workers will have to increase
c)
workers will become less prepared to accept new machines
d)
more highly trained workers might get jobs with other firms
43.
Which of the reasons is most likely to explain a business using off-the-job training?
a)
Workers need to be trained in operating new machinery
b)
The training staff in the firm have all the necessary skills
c)
The firm wants the cheapest training course possible.
d)
There is no benefit from meeting people outside of the firm
44.

Continuous learning requires employees to understand the entire work system.

a)

TRUE

b)

FALSE

45.

Training is a planned effort by a company to facilitate the learning of job-related competencies, knowledge, skills, and behaviors by employees.

a)

TRUE

b)

FALSE

46.

Training can be defined as ________

a)

Organizational activities which aims to improve employee's current performance.

b)

Activities designed to decrease employee's motivation.

c)

Activities designed to help individual employee's grow.

d)

Organizational activities which aims to decrease the hotel's revenue.

47.

Which employees need training?

a)

Employees who received good compliments from guests.

b)

New employees, individuals who are transferred and promoted.

c)

Employees who perform their job satisfactorily.

d)

Employees who perform up selling.

48.

Which means the same as human resources?

a)

Personnel

b)

Knowledge

c)

People

d)

Skills

49.

Which term refers to training and evaluating employees?

a)

Hiring and firing

b)

Employee orientation

c)

Human resources management

d)

Job description

50.

Which term means actively looking for qualified employees?

a)

Background check

b)

Recruitment

c)

Human resources management

d)

Meeting staffing needs

51.

What are human resources in an organization?

a)

Suppliers

b)

Customers

c)

Employees

d)

Managers only

52.

Which is NOT an aspect of human resources management?

a)

Finding employees

b)

Selecting employees

c)

Evaluating employees

d)

Firing employees

53.

Which is usually NOT included in a job description?

a)

Salary

b)

Job duties

c)

Qualifications

d)

Conditions

54.

What is the definition of a wage?

a)

A fixed amount of pay for each week, month, or year

b)

Extra compensation

c)

A profit sharing plan

d)

An amount of money paid on an hourly basis

55.

Which is a person who can comment on a job applicant's qualifications and performance in former jobs?

a)

Résumé writer

b)

Recruiter

c)

Human resources management

d)

Reference

56.

Which is the specific process of helping new employees adjust to a company?

a)

Training

b)

Recruitment

c)

Human resources management

d)

Onboarding

57.

Which term refers to learning a new job by doing it?

a)

Orientation

b)

Job shadowing

c)

Reference

d)

On-the-job-training

58.

Which term refers to teaching several employees in a class?

a)

On-the-job-training

b)

Group-training

c)

Personal training

d)

Recruitment

59.

Which term refers to the process of verifying certain information provided by a job applicant?

a)

Background check

b)

Compensation

c)

Family support

d)

Performance appraisal

60.

Which term refers to the process of evaluating employees’ performance?

a)

Performance check

b)

Compensation

c)

Human resources opinion check

d)

Performance appraisal

61.

The process of improving employees’ performance, capabilities and resources is:

a)

Human Capital Development

b)

Performance Evaluation

c)

Human Skills

62.

The process of automating the series of steps to train an employee is:

a)

Needs Assesment

b)

Performance Evaluation

c)

Systematized Training

63.

The process of welcoming, indoctrination and socialization of new employees to their job and organization is:

a)

Specific Training

b)

General Training

c)

Induction Process

64.

The elements of an Induction Program are:

a)

Objectives, Planning, Tools and Evaluation Instrument

b)

Mentoring, Manuals and Organizational Rules

c)

Objectives, Training and Onboarding

65.

Select information that is provided during General Induction

a)

Organizational Chart

b)

Inmediate Superior

c)

Organizational History and Philosphy

d)

Rules and Policies

e)

Job Profile

66.

Select the 3 main objectives of induction process:

a)

Reach Maximum Productivity

b)

Socialization

c)

Evaluation

d)

Indoctrination

67.

This stage of the Induction Process, is the communication between the organization and the new employee, before the employees’ first day:

a)

Follow- Up

b)

First Week

c)

First Day

d)

Pre-Start

68.

This stage of the Induction Process happens during the first 6 months of the employee, and includes the process of “mentoring” or “on-the-job training”:

a)

Follow-Up

b)

First Weeks

c)

First Days

d)

Pre-Start

69.

Disengagement, staff rotation, absenteeism are risks of a deficient induction process:

a)

True

b)

False

70.

Select 3 characteristics of an Effective Induction Process:

a)

Overwhelming

b)

Timely

c)

Unattractive

d)

Engaging

e)

Educative

71.

It is better to provide "Specific Induction" during:

a)

The first week/s

b)

The first six months

c)

The Pre-Start stage

72.

Another term for induction is

a)

welcome

b)

introduction

c)

onboarding

73.

Induction is in what stage of the employment cycle

a)

Establishment

b)

Maintenance

c)

Termination

74.

Who is in charge of new employees

a)

line manager

b)

office manager

c)

Employee manager

d)

Human resouces manager

75.

Hands on training, mentors, videos and presentations are all examples of

a)

induction processes

b)

induction applications

c)

induction methods

76.

Which is not a benefit of induction

a)

reduce stress

b)

build confidence

c)

establlish good working habits

d)

increase absenteeism

77.

A well planned induction program will not help an employee through the stressful transition period

a)

True

b)

False

78.

Induction is the process of _____________ new employees with the business.

a)

Introducing

b)

selecting

c)

terminating

d)

acquainting

79.

A Mission Statement is intended to be seen by

a)

employees only

b)

customers only

c)

employees and customers

d)

employees and managers

80.
If an action plan is done and followed correctly what will happen?
a)
The problem will not occur again
b)
The problem will occur again
c)
The problem may occur again
81.
An example of external motivators could be
a)
The desire to do your best
b)
The desire to make money
c)
The desire to figure out a problem
d)
The desire to hang out with Mr. C
82.
If you are paid hourly you are an
a)
exempt empolyee
b)
non exempt employee
83.
When might a screening interview take place
a)
after your interview
b)
before your interview
c)
your last day of work
d)
your first day of work
84.

Which of these is in the correct order of on-boarding employees?

a)

interview,application, training orientation

b)

orientation, training, interview application

c)

application, interview, orientation, training

d)

application, interview, training, orientation

85.
Cross training involves
a)
Working out in the gym
b)
Learning the job you were hired for
c)
Learning a new job while working
d)
getting a job at a church
86.

You are a server that knows your job but you need to learn tonights specials, which training would your boss use

a)

role play

b)

cross training

c)

group training

d)

drill and practice

87.
Which of the following is an illegal interview question
a)
How much experience do you have
b)
Have you ever been convicted of a felony
c)
Why do you want to work here
d)
How old are you
88.

Which government agency enforces your fair chance at employment

a)

Employee employment offical commision

b)

Equal employment opportunity commission

c)

Equal employers organization company

89.
SMART goals are effective when they are
a)
sufficient
b)
special
c)
subjective
d)
specific
90.
When would an employee performance appraisal typically be done
a)
your first day of work
b)
your first week of work
c)
over a period of time
d)
after training is complete
91.

Which position is most likely an hourly employee?

a)

Chef

b)

Dishwasher

c)

Dining room Manager

d)

Owner

92.
If you are an exempt employee
a)
You don't have to do any work
b)
you are exempt from labor laws about over time pay
c)
You are exempt from paying taxes
d)
An employer has to pay you to work overtime
93.
A job application is NOT
a)
filled out by anyone wanting a job
b)
a form with basic information about you
c)
a legal document
d)
completed after an interview
94.

The process of hiring new employees is also called?

a)

resume

b)

application

c)

offboarding

d)

onboarding

95.

The objectives of the training were clearly defined ?

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly agree

e)

Strongly disagree

96.

Participation and interaction were encouraged ?

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly agree

e)

Strongly disagree

97.

Topics covered were relevant to me ?

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

98.

The training content was organized and easy to follow

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

99.

The material distributed were helpful such as sales speech, Live demo ?

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

100.

This training experience will be useful in my work

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

101.

The trainer was knowledgeable about the topic

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

102.

The Trainer was well prepared

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

103.

The training objectives were met

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

104.

The time alloted for the training was sufficient

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

105.

The meeting room and facilities were adequate and comfortable

a)

Agree

b)

Disagree

c)

Neutral

d)

Strongly Agree

e)

Strongly Disagree

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