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WorksheetsExclusive Outlet Quiz Mar
Total questions: 15
Worksheet time: 9mins
What is objective of Out Of Warranty Program
To Increase customer walk-in at MBO's
To increase walk-in at Service center
To Retain "Return-without-repair" Customer
To increase new customer's interest in Samsung products
Customer can Redeem OOW coupon at:-
Samsung E-Store
SES
SDP
MBO
All Of Above
OOW Program – Customer Benefit are
•OOW Coupon offers 5% discount on the purchase of any of these products
Smart Club rewards will NOT be awarded on the
OOW sale
Coupon Validity: 45 Days
Smart Club rewards will also be awarded on the
OOW sale.
Pre-requisites for receiving Visit-in Push:
Samsung Device should be compatible with Visit-In APK ( most devices are)
My galaxy App should be updated
Consumer should have given the right marketing approvals to My galaxy
•Consumer Location should be on
All of These
It is required that SES should be on-boarded on Visit-In (Wifi Collection process completed)
False
True
If the user is at the store but did not receive the 2nd push notification he can request the coupon
True
False
Benefits of Smart Club Offer – Ecosystem Vouchers are
Redeem offer on applicable models (within 30 days)
Get Coupon value + Top-up discount
In case customer has less than 500 points in account, he can use the festive vouchers codes sent via SMS
Customer will Get Discount on any Device
Identify Correct Differential EMI Schemes Available
S21/21+/21Ultra: 12m via Banks, 12/0 with Bajaj
Z Flip, Z Fold2: 18m via Banks
S20 FE , Note10 Lite, S10 Lite: 20/6 via IDFC, HDB
Tab S6 Lite: 12/4 via HDB, IDFC, TVS
A51, A71: 20/4 via HDB, IDFC, TVS
Identify correct Options for Smart Club Fast Track Product
S21 Ultra : direct entry to Loyal Blue tier (S21,S21+ are platinum tier)
Galaxy Z Fold2 5G : direct entry to Loyal Blue tier
Tab S7+ is eligible for Platinum tier(Tab S7 5G : direct entry to Platinum tier)
S20 FE : direct entry to Loyal Blue tier
Under Corporate Special Exclusive offer and Benefit Customer will get
(A) 1 Year free 3rd Party Insurance
(B) 1 Year Extended warranty upto Rs 3990
Both A & B
Free Times Prime Membership with Benefits up to Rs 60000
SES WhatsApp Channel Aims to promote store discovery & Offline Actions
True
False
Select the correct statement for SES whatsApp Business Account
SES to have WhatsApp Business Account (needed to be downloaded from play store)
Proper store information to be mentioned in Profile
New product information etc to be sent to Store database
All of Above
Select the purpose of WhatsApp Chatbot service for SES
(A) Enable Online Customers to connect to nearest SES store
(B) To capture Customer interest vis WhatsApp ChatBot
Both A & B
Non of Above
With the Help of WhatsApp ChatBot Customer can:
connect to a SmartCafe nearby
buy online from a SmartCafe+Get home delivery within 6 hrs
book a Home Demo for a Galaxy Device
know about latest Offers/Launches
All of Above
SES E-Invoice Generation – Unique Feature & Benefits
To increase Enrolment in Samsung Smart club
E-Invoice to O2O consumers (buying online) is sent directly
E-Invoice will also help drive other new SES-specific programs that will soon follow
All of These
