WorksheetsIntro Management Unit 5 Common Assessment Review
Total questions: 60
Worksheet time: 30mins
What is production?
The selection of inputs for making outputs
The process of assembling the factors of production
The conversion process that results in time utility
The creation of goods and services from economic resources
Which of the following is an example of production:
Reading a new novel
Purchasing food items
Providing home security
Answering your home telephone
The specific resources used in a company's production are called
inputs
consumer goods
outputs
conversion processes
In production, the purpose of the conversion process is to
control the costs of production
find markets for the firm's products
turn inputs into products
turn outdated products into new ones
What kind of conversion process is being used in an automated assembly line that produces soft drinks?
Batch
Labor-intensive
Unit
Capital-intensive
Which of the following outputs is considered industrial goods
A freezer purchased by a restaurant owner
A gallon of milk purchased by a family
A textbook purchased by a college student
A sewing machine purchased for home use
One of the benefits of production to consumers is that production
makes use of automation
provides a way to earn profits
creates form utility
provides a way to be competitive
Why is production important to businesses?
It enables businesses to charge high prices
It eliminates competition
It creates goods and services businesses can sell
It informs businesses about consumers' needs and wants
Efficient production enables businesses to
charge higher prices than competitors
obtain advance orders for goods and services
make an accurate forecast of sales
turn out the most products at the least cost
Which of the following is a true statement about production activities:
They vary depending on the product being created
Most are considered difficult tasks
They are not necessary for the success of the business
They rely solely on capital resources
Planning the quantities to produce is an important part of production planning because it helps to
prevent losses to the business
sequence the steps in the production
increase consumer demand for the product
locate the resources needed for the product
The production activity used to obtain all the resources needed for production to take place is
routing
scheduling
purchasing
dispatching
An intermittent production process is a method of production in which
the process stops and then restarts
robots carry out the repetitive tasks
the process turns out products without stopping
production equipment is controlled by computers
What type of production would most likely be used to produce prescription glasses?
Unit
Batch
Mass
Robotic
Which of the following is a characteristic of mass production:
It is considered inefficient
It often uses assembly lines
It produces one-of-a-kind items
It is primarily used for small quantities
Why is routing an important production activity?
Routing establishes company standards
Routing issues orders for production to start
Routing establishes a timetable for production
Routing establishes the production path of inputs
Employees who are involved in production scheduling are responsible for
obtaining the resources needed in the production
issuing orders for production activities to begin
establishing the path inputs take through production
estimating how long each step in production will take
Which production activity issues work orders telling employees what their job assignments are?
Routing
Dispatching
Scheduling
Following up
Which of the following is a follow-up activity in production:
Projecting sales for the company's products
Making sure that production deadlines were met
Estimating the number of steps in the production process
Making sure that production steps follow proper sequence
Why do many businesses follow up after production to ensure that products meet standards set by outside organizations?
To estimate future sales
To determine raises for production workers
To create dispatches
To remain competitive
The equipment, ingredients, and employee labor at a restaurant are all
inputs
objectives
productivity
mass produciton
Janine works for a gift-wrapping service. During a typical eight-hour workday, Janine wraps 52 gifts. What is her productivity rate?
17.3 gifts per hour
2.2 gifts per hour
7.0 gifts per hour
6.5 gifts per hour
One way that the productivity of a business can be measured is by
determining the amount of time needed to gather all necessary inputs
calculating the total monetary costs of all inputs used
dividing the dollar value of total sales by the costs of making those sales
dividing the number of products made by the cost of distributing those items
Why is the productivity of service businesses measured differently than that of manufacturing businesses?
Service businesses are less efficient than manufacturers
Manufacturers measure their productivity on a regular basis
Service businesses are concerned about the appropriateness of their products
Manufacturers produce intangible goods
Why should productivity by measured?
To see whether the business's objectives are being met
To locate new sources of inputs
To determine the best ways to invest company profits
To find new ways to meet customer needs
A positive effect that productivity has on a business is helping it
determine the health of the nation's economy
increase sales and profits
increase the standard of living
stop inflation
How does increased business productivity benefit consumers?
More goods and services become available, so prices go down
More goods and services become available, so prices go up
Costs of labor and prices increase, so inflation goes up
The gross domestic product goes down, so inflation goes up
Gross domestic product per capita is a measure of
everything a country produces within its borders
everything a country imports from foreign countries
everything a country exports
the average worker's productivity
Lack of standardization occurs when
employees don't understand how to use a machine or tool
tasks and processes are done differently every time
products are complex and difficult to assemble
team members do not get along with each other
A company produces only one type of shoe since this is the product it is best able to produce with its resources. This is an example of
specialization
division of labor
productivity
competitive advantage
Which of the following is an example of using the capital investment to increase productivity:
Renegotiating a supplier's contract
Making suggestions to improve the organization
Giving performance-based bonuses
Purchasing new computers
A factory that mass produces clothing increases productivity because it reduces
employee wages
wasted resources
research and development costs
levels of management
Research and development speed up production by
simplifying existing products
providing employees with adequate job training
limiting inflation
reviewing company goals with employees
To reduce the chance of investigations and orders to cease production, businesses should
purchase the most up-to-date technology available
specialize
adhere to government regulations
lobby members of Congress
Why are better trained and educated workers often more productive?
They are more likely to become managers
They are less likely to take a vacation and sick days
They tend to have a higher gross domestic product per capita
They tend to be more organized and able to manage their time wisely
Sharing business goals and objectives with workers is a method of increasing productivity through
motivation
mass production
communication
specialization
Even though Brad isn't a manager, his boss encourages him to give his input on issues affecting the company. Brad's boss is using
motivation
participative decision-making
specialization
quality of work life
What is a method that managers can use to motivate employees?
Encouraging employees to specialize
Offering performance-based financial rewards
Investing in new technology
Sharing customer information with employees
Fair salaries and wages, competitive benefits, and safe and healthful working conditions are all important in creating a good
standard of living
competitive advantage
division of labor
quality of work-life
The amount and value of outputs produced form set amounts of resources are known as
inputs
objectives
productivity
mass production
A product that is useful and performs its job well demonstrates which of the following components of quality:
Excellence
Value
Conformance to specifications
Customer satisfaction
When a customer considers a product to be worth the money s/he spent on it, the product demonstrates which of the following components of quality:
Excellence
Value
Conformance to specifications
Customer satisfaction
Which of the following is a true statement regarding quality management:
It involves only upper-level managers
It requires a short-term commitment
It is used mostly in the manufacturing industry
It is an ongoing process
Quality management is a
tool
technique
six-step process
philosophy
Which of the following is a process that weeds out defective products after they've been created:
Quality control
Quality assurance
Quality improvement
Quality command
Which of the following is a system that focuses on preventing defective products from being created in the first place:
Quality control
Quality assurance
Quality improvement
Quality command
Making changes in the organization as a means of maintaining quality is an example of
quality control
quality assurance
quality improvement
quality command
One of the most important characteristics of a quality good is
tangibles
empathy
reliability
responsiveness
A good that is easy to fix and maintain is said to be
durable
empathetic
serviceable
reliable
Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates which important characteristic of quality service providers?
Empathy
Reliability
Tangibles
Serviceability
Which of the following is a factor that keeps quality at the forefront of the modern business world:
Weather patterns
Consumer pressure
Outdated technology
Currency fluctuations
Which of the following is a true statement regarding quality management and the environment:
Organizations should regard environmental issues above customer satisfaction
Quality-management plans should create environmentally sustainable processes and products.
Environmental issues have little to no impact on the quality management
Creating quality products is usually harmful to the environment
Which of the following is a potential benefit of implementing quality management:
Unchanging organizational vision
Lower taxes
Increased costs
Increased consistency
Quality management must begin at which level of a company?
Leadership
Contractors
Individual/Job
Departmental
A proofreader making sure every word in a document is spelled correctly is an example of quality management at which of the following levels:
Executive
Managerial
Job/Performance
Departmental
Which of the following is a potential challenge when implementing quality management
Too-specific goals and plans
A budget surplus
Difficult laws/regulations
Lack of integration
The cost of employing product inspectors is a(n) _____________ cost.
prevention
appraisal
internal failure
external failure
The cost associated with throwing out defective products as they come off the production line is a(n) _____________ cost.
prevention
appraisal
internal failure
external failure
When a customer returns a defective product for a refund, it's a(n) ____________________ cost.
prevention
appraisal
internal failure
external failure
Six Sigma is a popular quality-management
questionnaire
methodology
requirement
technique
