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WorksheetsJAN_Product Knowledge_04.21
Total questions: 14
Worksheet time: 8mins
How much time do you have to complete a full registration process?
No more than 5 minutes
No more than 10 minutes
No more than 10 minutes from the time of joining the queue
No more than 5 minutes from the time of joining the queue
What are the opening hours of Al Mandhar lounge?
7:00am-11:00pm (Thu-Sat until 11:30pm)
7:00am-11:30pm (Thu-Sat until midnight)
7:00am-11:00pm
6:30am-11:30pm (Thu-Sat until 11:30pm)
What are the opening hours of the kids club?
Wednesday till Monday from 10:00 – 18:30. Prior booking is required (Tuesday – closed)
Wednesday till Monday from 10:00 – 19:00. Prior booking is required (Tuesday – closed)
Wednesday till Monday from 10:30 – 18:00. Prior booking is required (Tuesday – closed)
Daily from 10:00 -18:30
Where do we serve Shisha?
In Kayto, Villa Beach and Shimmers
In Kalsa Pool Bar and Shimmers
In Summersalt and Kayto
All answers are correct
How many times is the room serviced by HSK per day?
2
3
Depends on VP level of the guest
1
Do we have a resort Doctor for guests?
Yes, available on call 24/7
No
Only available from 06:00 to 22:00 in Al Qasr Hotel
What is the JAN emergency number?
7222
9999
6222
7772
Are we allowed to keep items or luggage for non-in-house guests?
Yes
No
Yes, but only for 24 hours
What time the room should be ready?
by 14:00
by 15:00
by the arrival time of the guest
What should you do when a guest asks for an Apple TV?
Raise Hotsos to IT, subject to availability
Raise Hotsos to housekeeping, subject to availability
Send an email to Dubai Holding
Guest asks you to set a wake-up call, your actions:
Send an email to S1, offer transportation assistance in a case of check out
Raise deferred Hotsos, advise to place a room on DND (if requested during the day), offer transportation and luggage assistance in a case of check out
Advise to place a room on DND (if requested during the day), offer transportation and luggage assistance in a case of check out
Send an email to Guest Relations and add in handover to reception to call the guest, offer transportation and luggage assistance in a case of check out
What are the opening hours of breakfast in Rockfish?
7:00am-11:00am
8:00am-11:00am
8:00am-11:30am
7:00am-11:30am
What is a room number of our Royal Suite?
(a)
Is early check-in guaranteed for Jumeirah One Platinum Members?
Yes
No
