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WorksheetsDirect Care Worker Competency Test
Total questions: 65
Worksheet time: 2hrs 10mins
ORGANIZATIONAL STRUCTURE OF THE AGENCY: The Owner and President is the person you will be dealing with on a daily basis.
True
False
ORGANIZATIONAL STRUCTURE OF THE AGENCY: As a Direct Care Worker you...
Work alone
Work as part of a team
May become the leader of the team
Will never get any further training after orientation
AGENCY CONSUMER CARE POLICIES AND PROCEDURES: Direct Care Workers may give medication reminders but are not permitted to administer medication to consumer/clients.
True
False
AGENCY CONSUMER CARE POLICIES AND PROCEDURES: It is NOT necessary to leave a receipt for the consumer/client after essential shopping is completed.
True
False
AGENCY CONSUMER CARE POLICIES AND PROCEDURES:
Unless permission is given by the Agency and the client, you are NOT permitted to leave your client alone
True
False
AGENCY CONSUMER CARE POLICIES AND PROCEDURES:
It is NOT acceptable for you to smoke during your shift, even if the client permits you to do so
True
False
PHILOSOPHY OF CONSUMER/CLIENT CARE:
Our goal is to ensure a better quality of life for our clients and their families by providing dependable and affordable care
True
False
PHILOSOPHY OF CONSUMER/CLIENT CARE:
Some basic human needs are...
Going to the movies
Visiting relatives
Love, affection, sense of security and acceptance
PHILOSOPHY OF CONSUMER/CLIENT CARE:
We should let the consumer/client do things for themselves as much as possible
True
False
DESCRIPTION OF CONSUMER POPULATION AND GEOGRAPHIC LOCATION SERVED:
New Castle County is included in the geographical location served by the Agency
True
False
CONSUMER/CLIENT RIGHTS:
In providing care according to the consumer/client Bill of Rights, the Direct Care Worker should
Provide privacy during the consumer/clients’ personal care
Open the consumer/clients’ mail without permission
Use the consumer/clients’ personal possessions for another consumer/client
Prevent the consumer/client from complaining about care received
CONSUMER/CLIENT RIGHTS:
Consumer/clients have the right to voice complaints without fear of reprisal
True
False
AGENCY PERSONNEL AND ADMINISTRATIVE POLICIES:
Frequent communication is NOT encouraged between the direct care worker and the Agency
True
False
AGENCY PERSONNEL AND ADMINISTRATIVE POLICIES:
The successful business operation and reputation of the Agency is built upon the principles of fair dealing and ethical conduct of our employees
True
False
AGENCY PERSONNEL AND ADMINISTRATIVE POLICIES:
It is acceptable to solicit or ask for gifts from your consumer/client
True
False
PRINCIPLES OF GOOD NUTRITION:
Which of the following would you describe as being a healthy and nutritious meal?
Fried chicken, mac n cheese and cornbread
Chicken, pasta and a green salad
Beans and rice
Pizza and French fries
2 and 3
PRINCIPLES OF GOOD NUTRITION:
Elderly nutrition does NOT have to be rich in fiber and wholegrains
True
False
PROCESS OF GROWTH, DEVELOPMENT AND AGING:
Hearing NEVER declines as we get older
True
False
PROCESS OF GROWTH, DEVELOPMENT AND AGING:
The lung function declines progressively with aging
True
False
PRINCIPLES OF INFECTION CONTROL:
During your shift, you need to wash your hands...
Before you provide personal care to the consumer/client
After you touch pets
Before you leave the consumer/clients’ home
ALL OF THE ABOVE
PRINCIPLES OF INFECTION CONTROL:
The amount of time spent washing hands is NOT important
True
False
PRINCIPLES OF INFECTION CONTROL:
When family visitors or direct care workers are ill, it is NOT important to limit contact with the consumer/client or wear a mask and gloves
True
False
OBSERVATION, REPORTING AND DOCUMENTATION OF CONSUMER/CLIENTS’ STATUS:
You arrive at your consumer/clients’ home to fine them lying on the floor, what should you do?
Try and get them up off the floor onto a chair
Leave them alone to go and find help
Do not attempt to move them, call 911 immediately and then your supervisor
OBSERVATION, REPORTING AND DOCUMENTATION OF CONSUMER/CLIENTS’ STATUS:
Which of the following new signs/symptoms best describes a functional change in condition?
The consumer/client complains of abdominal pain
The client has a red and swollen arm
The client states he/she feels very anxious
The client cannot rise from the chair
OBSERVATION, REPORTING AND DOCUMENTATION OF CONSUMER/CLIENTS’ STATUS:
When reporting to your supervisor regarding a consumer/clients’ change in condition, the DCW should:
Use labels such as “combative” to help others understand
Report only information that the client tells them
Report exactly what is observed
Give a likely reason for the change such as “he/she probably has pneumonia”
MAINTAINING A LEAST RESTRICTIVE ENVIRONMENT:
Which of the following could be done to make a safer environment for a consumer?
Re-arrange furniture
Keep entryways clear of clutter
Remove throw rugs
ALL OF THE ABOVE
MAINTAINING A LEAST RESTRICTIVE ENVIRONMENT:
Which of the following could be done to provide stability when bathing?
Use a bath/shower chair
Install grab bars
Use a hand held shower
ALL OF THE ABOVE
MAINTAINING A LEAST RESTRICTIVE ENVIRONMENT:
Always check water temperature with your hand before bathing your consumer
True
False
VERBAL/NON-VERBAL COMMUNICATION SKILLS:
Why is verbal communication important?
To inform others of our needs
To impart knowledge
Helps clarify misunderstandings and provides missing information
ALL OF THE ABOVE
VERBAL/NON-VERBAL COMMUNICATION SKILLS:
Non-verbal communication does NOT include body language, such as gestures, eye contact and posture
True
False
VERBAL/NON-VERBAL COMMUNICATION SKILLS:
Why is non-verbal communication important?
To express emotions
Support verbal interaction
Perform rituals such as greetings and goodbyes
ALL OF THE ABOVE
PRINCIPLES OF BODY MECHANICS:
What is the best way to maintain a stable center of gravity?
Keep your center of gravity low
Keep your back straight
Bend at the knees and hips
ALL OF THE ABOVE
PRINCIPLES OF BODY MECHANICS:
Use proper body mechanics in order to avoid...
Excessive fatigue
Muscle strains or tears
Injury to the consumer/client
ALL OF THE ABOVE
PRINCIPLES OF BODY MECHANICS:
When transferring a consumer/client to use the toilet, the Direct Care Worker should follow the instructions of the consumer/client even if it means disregarding proper body mechanics
True
False
THE NEEDS OF THE ELDERLY AND PERSONS WITH DISABILITIES:
Some of the functioning activities of daily living are:
Bathing
Dressing
Using the toilet
ALL OF THE ABOVE
THE NEEDS OF THE ELDERLY AND PERSONS WITH DISABILITIES:
The FIVE basic ADL’s (activities of daily living) are: Bathing, Dressing, Eating, Transferring and Continence
True
False
THE NEEDS OF THE ELDERLY AND PERSONS WITH DISABILITIES:
The goal is to NOT make bathing as safe and comfortable for both yourself and your client
True
False
ACTIVITIES OF DAILY LIVING:
Being able to feed oneself is a basic activity of daily living
True
False
ACTIVITIES OF DAILY LIVING:
Continence is being able to take control of ones’ bowels and bladder
True
False
ACTIVITIES OF DAILY LIVING:
Which of the following are some of the instrumental activities of daily living
Using the telephone
Preparing meals
Shopping
ALL OF THE ABOVE
INTRODUCTION TO COMMON ASSISTIVE TECHNOLOGY:
Assistive technology is an umbrella term that includes assistive, adaptive and rehabilitative devises for people with disabilities and the elderly
True
False
INTRODUCTION TO COMMON ASSISTIVE TECHNOLOGY:
Before helping a consumer/client into or out of a wheelchair, which of these actions are necessary?
Have the brakes unlocked and leave the foot pieces down
Lock the brakes and fold the foot pieces up
Have the brakes unlocked and the foot pieces up
INTRODUCTION TO COMMON ASSISTIVE TECHNOLOGY:
When assisting a consumer/client to walk with his/her walker, you should:
Clear a pathway and remove all safety hazards
Stay close to the consumer/clients’ side
Stand on the other side of the room
1 and 2
MEAL PLANNING, FOOD PURCHASING, MEAL PREPARATION (INCLUDING SPECIAL DIETS):
What do you consider should be included on a shopping list for a well-balanced diet?
Fruit
Vegetables
Whole grains
ALL OF THE ABOVE
MEAL PLANNING, FOOD PURCHASING, MEAL PREPARATION (INCLUDING SPECIAL DIETS):
Which of the following do you consider to be a healthy and nutritious breakfast?
Warm oatmeal with berries
Poached egg and whole wheat toast
Whole wheat pancakes
ALL OF THE ABOVE
MEAL PLANNING, FOOD PURCHASING, MEAL PREPARATION (INCLUDING SPECIAL DIETS):
Foods on a liquid diet would include:
Chicken, eggs and toast
Chopped and strained foods
Broth, tea and jello
Lightly seasoned foods
INFORMATION ON THE EMOTIONAL AND PHYSICAL PROBLEMS ACCOMPANYING ILLNESS, DISABILITY AND AGING:
What are the most noticeable physical effects of the aging process?
Hair gets thicker
Reactions times get slower
Senses heighten
NONE OF THE ABOVE
INFORMATION ON THE EMOTIONAL AND PHYSICAL PROBLEMS ACCOMPANYING ILLNESS, DISABILITY AND AGING:
Physical changes DO NOT cause severe problems or interfere with daily activities
True
False
INFORMATION ON THE EMOTIONAL AND PHYSICAL PROBLEMS ACCOMPANYING ILLNESS, DISABILITY AND AGING:
One obvious change that occurs in many older adults is forgetfulness
True
False
PRINCIPLES AND PRACTICES IN MAINTAINING A CLEAN, HEALTHY, PLEASANT AND SAFE ENVIRONMENT THAT ENCOURAGES MORALE BUILDING AND SELF-HELP:
Clean homes help reduce pest infestations and exposure to contaminants
True
False
PRINCIPLES AND PRACTICES IN MAINTAINING A CLEAN, HEALTHY, PLEASANT AND SAFE ENVIRONMENT THAT ENCOURAGES MORALE BUILDING AND SELF-HELP:
Poorly maintained homes help create a healthy, pleasant and safe environment
True
False
ITEMS REQUIRING REFERRAL TO THE AGENCY:
If a consumer/client refuses to let you in, you DO NOT need to contact the office
True
False
ITEMS REQUIRING REFERRAL TO THE AGENCY:
If a consumer/client has to be hospitalized during your shift, you should contact the office immediately?
True
False
CONFIDENTIALITY OF CONSUMER/CLIENT INFORMATION:
All information shared within the Agency is the property of the Agency and shall NOT be provided to any other person or organization, except as required by law
True
False
CONFIDENTIALITY OF CONSUMER/CLIENT INFORMATION:
Confidentiality is NOT a fundamental principle in your job
True
False
CONFIDENTIALITY OF CONSUMER/CLIENT INFORMATION:
Which of the following is a right of the consumer/client receiving home care?
To receive the types of services he/she wants
To receive the least expensive care possible
To have information about them and the services received kept confidential
CONFIDENTIALITY OF CONSUMER/CLIENT INFORMATION:
You are permitted to share your consumer/clients’ information with friends/family
True
False
SERVICE PLAN SPECIFIC DESCRIPTION:
The service plan provides details of what the client needs for you to do for them
True
False
SERVICE PLAN SPECIFIC DESCRIPTION:
Direct Care Workers can provide services that are NOT included in the service plan
True
False
SERVICE PLAN SPECIFIC DESCRIPTION:
If a consumer/client asks you to do a task that you know is not permitted, what would you do?
Nothing
Do the task
Explain that you are not permitted to perform tasks that are no on their service plan and advise your Supervisor
NONE OF THE ABOVE
APPLICABLE STATE REGULATIONS GOVERNING DELIVERY OF PERSONAL ASSISTANCE SERVICES TO CONSUMER/CLIENTS:
All Direct Care Workers are NOT required to adhere to the rights of the consumer/client
True
False
APPLICABLE STATE REGULATIONS GOVERNING DELIVERY OF PERSONAL ASSISTANCE SERVICES TO CONSUMER/CLIENTS:
Direct Care Workers must pass a State Criminal Background Check
True
False
APPLICABLE STATE REGULATIONS GOVERNING DELIVERY OF PERSONAL ASSISTANCE SERVICES TO CONSUMER/CLIENTS:
Shaving may be performed on an area where there is the presence of any injury or infection
True
False
APPLICABLE STATE REGULATIONS GOVERNING DELIVERY OF PERSONAL ASSISTANCE SERVICES TO CONSUMER/CLIENTS:
Assistance with transfer is permitted if the consumer/client is unable to assist
True
False
APPLICABLE STATE REGULATIONS GOVERNING DELIVERY OF PERSONAL ASSISTANCE SERVICES TO CONSUMER/CLIENTS:
You are permitted to take your children with you to your consumer/clients’ home during your shift
True
False
