It is the ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.

It refers to “the entire set of operations that occur in testing."

The method for bringing the quality philosophy into the laboratory’s workflow is anchored on all of the following except?

All are true regarding quality in the laboratory except?

Negative consequences due to laboratory errors except?

Provides a high degree of confidence that testing and

examination results are accurate for the batch of samples being tested or examined at that time.

“Set of planned actions to provide confidence that processes other than testing that influence the quality of the laboratory’s results and reports are working as expected, individually and collectively."

Encompasses all the management activities needed to ensure that the laboratory’s workflow proceeds smoothly to provide laboratory services to customers and patients.

It is the correction of identified deviations and deficiencies

It refers to active and continuous participation of all stakeholders of the laboratory for quality improvement.

Defective equipment and instruments must be identified

and repaired when necessary.

The Acronym PDCA stands for:

An approach to infection control in which all human

blood and body fluids are treated as potentially infectious.

These are methods and techniques used to generate, analyze, interpret and present data of patients or control results.

It is a tool designed to help identify not only what and how

an event occurred, but also why it happened.

It includes necessary infrastructure or foundational building blocks of any organization that need to be in place and functioning effectively in order to support the organization’s work operations so that they proceed smoothly.

A formal evaluation by management of the status

and adequacy of the quality system in relation to quality policy and/or new objectives resulting from changing circumstances.

It is defined as organizational structure, responsibilities,

processes, procedures and resources for implementing and coordinating the quality assurance and quality system audit.

It refers to established measure used to determine how well an organization meets needs and operational and performance expectations.

These schemes are interlaboratory comparisons that are organized regularly to assess the performance of analytical laboratories and the competence of the analytical personnel.

These are sequential processes in pre-examination, examination and post-examination clinical laboratory activities that transform a physician's order into laboratory information.

This document defines the working structure for the organization; organizes jobs along lines of authority; defines reporting structure and span of control; defines authority to make decisions and accountability for results;

works together with job descriptions to defi ne the working structure of the

organization

It relay the pattern of responsibilities, authorities and

relationships that control how people perform their functions and govern how they interact with one another

A central part of continual improvement; the process by which errors or near errors (also called near misses) are identified and handled.

A system of methods that emphasize identifying and eliminating all non-value-adding activities.

Person who works in a laboratory and is trained to perform laboratory procedures.

Person(s) who manage the activities of a laboratory

headed by a laboratory director.

Person(s) with responsibility for, and authority over, a

laboratory.

This incudes buildings, workspaces, equipment, hardware, software, utilities and support services such as transportation and communication.

Pertains to the disclosure of personal information in a relationship of trust, with the expectation that it will not be divulged to others in ways that are inconsistent with the original disclosure.

Quality is not a science; it is a way of thinking.

What is the first phase of management process?

A(n) ___________ is a long-term ambition of the organization.

Management is the ________________ of coordination and implementation of the mission, authority, resources and accountability.

Which of the following parties does the manager represents?

What phase of the management process involves the day-to-day tasks of running the laboratory according to the management plan?

The rationale for implementing an overall quality management system in the laboratory is to

All of the following are essential elements of the quality management system EXCEPT

Ensuring that a product or service meets minimum standards often through testing a sample of products once they have been made.

An accredited medical laboratory is expected to have

What does ISO stand for?

"A procedure by which a third party gives a written assurance that a product, process or service conforms to specific requirements."

This statement refers to

"A procedure by which an authoritative body gives formal recognition that a body or a person is competent to carry out specific tasks."

This statement refers to

In ISO, standard means

Which of the following statements is correct in addressing Quality issues in a laboratory?

The decision made during the management review should be based on

It is the act of getting things done through people.

It focuses one’s effort on assistance and service as opposed to the specific acts that a manager or leader might undertake.

It focuses on doing the right things.

It is a series of linked decisions that identifies what needs to be done, understanding the desired result, and then selecting qualified people to perform important tasks by making an informed decision about who is best qualified to meet performance expectations.

Leader traits includes the following except?

It is an irreplaceable commodity in management.