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F3/F4 quality unit 6 BTEC

Total questions: 20

Worksheet time: 7mins

Name
Class
Date
1.

Quality Control :

a)

guarantees each stage of production

b)

involves inspection at end of line

c)

involves workers and managers in a circle

2.

Quality is improving if :

a)

rejects increase

b)

costs increase

c)

customer ratings fall

d)

warranty claims reduce

3.

Making sure faulty products do not reach the customer :

a)

detention

b)

defection

c)

detection

d)

dissention

4.

Lean manufacturing (production) aims to :

a)

increase waste in production

b)

reduce waste in production

c)

increase time in production

d)

reduce profit in production

5.

J. I. T. =

a)

Just In Testing

b)

Jest In Time

c)

Just If Time

d)

Just In Time

6.

Kaizen ideas come from :

a)

shareholders

b)

managers

c)

workers

d)

suppliers

7.

Cell production :

a)

reduces profits

b)

reduces worker movements

c)

reduces customer satisfaction

d)

reduces supplier involvement

8.

Which topic is this ?

a)

lean production

b)

six sigma

c)

just in time

d)

kaizen continuous improvement

9.

The D (in six sigma DMAIC ) =

a)

Delete

b)

Describe

c)

Define

d)

Design

10.

The M (in Six Sigma DMAIC ) =

a)

monitor

b)

measure

c)

make

d)

minute

11.

The A (in six sigma DMAIC ) =

a)

Assess

b)

Attribute

c)

Allow

d)

Analyse

12.

The I (in six sigma DMAIC ) =

a)

investigate

b)

invest

c)

improve

d)

increase

13.

The C (in six sigma DMAIC ) =

a)

Control

b)

Convince

c)

Catch

d)

Conceive

14.

Right first time =

a)

Zero Disruption

b)

Zero Defects

c)

Zebra Defects

d)

Zorro Defects

15.
a)

Lower labour costs were due to more waste

b)

Lower labour costs were due to less waste

c)

Lower labour costs were due to more workers

d)

Lower labour costs were due to more wages

16.

a)

are all shareholders

b)

are all employed by the firm

c)

are all steakholders

d)

are all stakeholders

17.

Just - in -Time relies upon :

a)

supplier engagement

b)

spare stock in your warehouse

c)

left-over parts

d)

unsold products

18.

To see how many staff leave, look at :

a)

waste reports

b)

appraisals

c)

labour turnover

d)

accident books

19.

Which image below is normally yellow ?

a)
b)
c)
d)
20.

Which topic ?

a)

ISO 9000 awards

b)

continuous improvement

c)

quality control

d)

quality assurance