WorksheetsSSL Upskill 1st Review
Total questions: 36
Worksheet time: 19mins
Travel Partner George is requesting to know how many guests have booked arrival transfers from Salt Lake City airport. Where would you navigate to find this information?
Air Summary
Supplemental Package Review
Inventory Summary
Cruise Only Transfers Icon (Blue Car)
Up to what option date are double name changes allowed?
None of the answers are correct
We do not allow double name changes in group
Until the hard stop date
Any time prior to final payment
Travel Partner Richard would like to know if the hotel requests for her guests have been confirmed. What would you be able to advise Richard?
The post hotel request is on waitlist status. They will be reviewed within 3-5 business days, and cleared if available.
The post hotel is confirmed; I would be happy to send you an invoice confirming this.
Travel Partner Hannah would like to know why the transfers for her clients are not showing on their invoices. Based on the screenshot below, what is the correct response?
All transfers are added as waitlist status and will be cleared in 3-5 business days if there is availability.
The process to add the transfers has not been completed. Air schedules and/or guest assignments are needed.
The transfers have been added correctly and will show on the bookings once documents have been issued.
All ships have a Godmother?
True
False
What is sent automatically 24 hours after group creation?
Group information packet
Group confirmation
Group invoice
Up to what option date are double name changes allowed?
None of the answers are correct
We do not allow double name changes in group
Until the hard stop date
Any time prior to final payment
Travel Partner Susan calls to create a Deposit group on the Celebrity Beyond. After creating the group, what will you advise?
Select one:
Confirm the ship, sail date, group number, option date, final payment and gap allocation date, and group confirmation will be sent within 24 hrs
Advise that the group will automatically cancel if there are no reservations with full names and full deposit.
Confirm that once you pay the initial $50 per stateroom deposit on any staterooms held within the group, you have until the final option date for full names and full deposits.
Travel Partner Alex called inquiring on a Resident Rate that we are offering. You advise Alex of the rates and she thinks it is such an amazing rate, she would like to hold it but does not have the names of her guests. What would you advise?
You advise that in order to secure the Resident Rate, we require the full names
You can create a TBA reservation within the group in order to secure the rate
You advise that you will add it to the group inventory
Direct Guest Frank calls and provides you with the this reservation. What information does Mark need to verify in order to add a celebration to his reservation?
a. Booking Number or Ship and Sail Date
b. Booking password if applicable
c. First Name
d. Last Name
a. Booking Number or Ship and Sail Date
b. Booking password if applicable
d. Last Name
a. Booking Number or Ship and Sail Date
if applicable
c. First Name
d. Last Name
Travel Partner Maria called to create a reservation in his group. He would like to book a quad occupancy stateroom but only has 1 name. What will you advise?
You create the booking as normal with TBA as the remaining three names.
You advise that at least three legal names are required to create a quad reservation within a group.
You advise that if everyone has the same last name we can create the reservation with a TBA place holder as the first name.
Travel Partner Patrick is calling to update the name of a guest 48 hours before sailing. You attempt to make the change in the system and encounter the below popup. You check to see if the final manifest has been sent out, and discover it has not been finalized. What should you do?
Advise Vinny that name changes are not permitted within 3 days of sailing.
Contact Revenue to assist with the name change.
Only a Supervisor can assist with the name change.
Contact RSS or a Supervisor to assist with the name change.
Travel Partner Kim is asking for hotel pricing on a 1 night post hotel package in Tokyo. You advise pricing is 354.86 USD . She requests to add it to the reservation and asks for a confirmation. What should you advise?
The hotel can not be added to the reservation until it clears a 72 hour waitlist.
The hotel has been added to the reservation, pricing will reflect on the booking after the waitlist clears.
The hotel has been added, I will send a booking confirmation with the updated pricing for the reservation.
Travel Partner Diann called to create a scrap booking group for 24 guests on the Celebrity Edge departing next year. Diann said her group will be a mixture of doubles, triples, and quads. Diann is not interested in making a down payment just to hold inventory. Based on this information, what type of group would you recommend?
Deposit, Affinity
Deposit, Promotional
No Deposit, Affinity
No Deposit, Promotional
How many GAP points do I need for $75 USD OBC
10
4
6
12
Travel Partner Sally called to create a reservation in his group. He would like to book a quad occupancy stateroom but only has 1 name. What will you advise?
You create the booking as normal with TBA as the remaining three names
You advise that at least three legal names are required to create a quad reservation within a group.
You advise that if everyone has the same last name we can create the reservation with a TBA place holder as the first name.
Travel Partner Walter is calling to update the name of a guest 48 hours before sailing. You attempt to make the change in the system and encounter the message group is within 3 days of sailing, name changes are not allowed, please refer to your supervisor. You check to see if the final manifest has been sent out, and discover it has not been finalized. What should you do? (Select all that are applicable)
Only a Supervisor can assist with the name change.
Contact RSS or a Supervisor to assist with the name change.
Advise Vinny that name changes are not permitted within 3 days of sailing.
Contact Revenue to assist with the name change
Travel Partner Roberta has redeemed 4 gap points towards a $50 Marketing Fund. After adding the Marketing Fund in the Group Gap Summary screen, what are the remaining steps to complete adding the Marketing Fund?
In the payment schedule tab, go to Account Exec tab, and type $50 in the Bonus Comm field.
Add the $50 Marketing Fund in Affairwhere.
Remark each booking individual at Individual level.
Remark at booking Level.
Travel Partner Sharon is requesting to know how many guests have booked arrival transfers from London Heathrow airport. Where would you navigate to find this information?
Supplemental Package Review
Air Summary
Inventory Summary
Travel Partner Jerry called inquiring on a Florida Resident Rate that we are offering. You advise Vicki of the rates and she thinks it is such an amazing rate, she would like to hold it but does not have the names of her guests. What would you advise?
You advise that in order to secure the Resident Rate, we require the full names
You advise that you will add it to the group inventory
You can create a TBA reservation within the group in order to secure the rate
True or False:
Can you
create a TBA booking on groups?
(a)
Travel Partner Kristin would like to know if the hotel requests for her guests have been confirmed, what color would the hotel be in the booking if confirmed?
White with black
yellow with black
True ot False:
We can waitlist transfers?
(a)
Travel Partner Gayle called to create a scrap booking group for 24 guests on the Celebrity Reflection departing next year. Gayle said her group will be a mixture of doubles, triples, and quads. Gayle is not interested in making a down payment just to hold inventory. Based on this information, what type of group would you recommend?
Deposit, Affinity
Deposit, Promotional
No Deposit, Affinity
No Deposit, Promotional
A travel partner calls and wants to add inventory to a group after hardstop, what option date do we follow?
The same as group reservation.
24 hours
Final Payment Date
180/120 DTS Review depends on the sailing length
Travel Partner Jason is asking for hotel pricing on a 1 night pre hotel package in Vancouver. You advise pricing is 280.48 USD. He requests to add it to the reservation and asks for a confirmation. What should you advise?
The hotel has been added to the reservation, pricing will reflect on the booking after the waitlist clears.
The hotel can not be added to the reservation until it clears a 72 hour waitlist.
The hotel has been added, I will send a booking confirmation with the updated pricing for the reservation.
Travel Partner Jill would like to add two quads to her group that sails later next year. When would full names and deposit be due?
30 days from today
Hard Stop
As soon as the inventory is added
Same option as FIT
Travel Partner Veronica would like to book a Family Veranda on the Celebrity Reflection. She would like to book stateroom 8107. You note that the stateroom is available. What will you need to secure this stateroom in the group?
Full names for all 5 guests and advise that the deposit is due within 30 days
Full name of 1 guest, and advise that the remaining full names and deposit is due within 30 days
Nothing, we can add it to the group inventory
Full names and full deposit for 5 guests
Travel Partner Shelly calls to create a Deposit group on the Celebrity Eclipse. After creating the group, what will you advise?
Advise that the group will automatically cancel if there are no reservations with full names and full deposit.
Confirm the ship, sail date, group number, option date, final payment and gap allocation date, and group confirmation will be sent within 24 hrs
Confirm that once you pay the initial $50 per stateroom deposit on any staterooms held within the group, you have until the final option date for full names and full deposits.
Travel Partner Jill wants to add a Penthouse Suite to her group, what will she need?
I would be happy to assist you with that. We will need full legal names, as well as, 200% deposit before we can allocate that
I've added that into your inventory. Full names and a 200% deposit are required within 30 days.
I've added that to your group. Keep in mind suites required 200% deposit once you decide to add names.
Jake from State Farm was interested in giving his top sales associates a free cruise. Jake advised the contest would be nationwide and they would like to give away 200 cruises. Based on the information provided what is your next step to assist Jake?
Transfer the call to the High Complexity Sales Team
Transfer the call to the Consumer Outreach Groups Department
Advise Jake that we cannot accommodate his request
Create a Deposit Group
A Travel Partner calls to create a group and mentions that he blocked space to put an advertisement in the newspaper and doesn't have any clients in mind. What type of group is that?
Affinity
Friends & Family
Incentive
Promotional
Travel Partner Justine is calling and would like to add some additional unnamed space to his group. Justin already knows he would like some Concierge Class staterooms, and you have verified that they are available and open to groups. From the Group Review Maintenance Screen where would you go next to add this space to the group?
Name Entry then select Add Name to create a new reservation
Inventory Summary then select Add Inventory
Multiple Category then select Add Inventory
Direct Guest Mark calls and provides you with the below reservation. What information does Mark need to verify in order to add a celebration to his reservation?
Booking Number or Ship and Sail Date, Last Name, First Name and Booking password if applicable
Group name and password if applicable
Last name, group password, group name, booking number
On a 7 night sailing how much deposit must be placed on the single name booking to move it into group?
$500
$250
$350
$100
If a group falls below minimum, that below would be lost?
$50 USD Bonus Commission
Chocolate Covered Strawberries
1 bottle of CHampagne
$50 OBC
