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WorksheetsCareers Week - Getting to know CXO
Total questions: 15
Worksheet time: 3mins
What does CXO stands for?
Customer Optimization Experience
Customer Experience Operations
Customer Xperience Optimization
Customer Experience Optimization
CXO employees are based in how many countries?
5
4
3
2
Who is CXO's Program Director for Customer Care & Services?
Robert Bernardo
Chris Zoloth
JV Vistro
Jamie Cole
There are 10 great leaders working under Chris Zoloth.
True
False
How many CXO Managers are reporting to Chris Zoloth?
5
4
3
2
Who is the CXO Manager overseeing General Reservations (Sales)?
Julie Lovendahl
Michelle Mitchell
Deanna Hart
TJ Lago
Who is the CXO Manager overseeing Loyalty?
TJ Lago
Michelle Mitchell
Deanna Hart
Julie Lovendahl
Who is the CXO Manager overseeing Guest Relations?
Deanna Hart
Michelle Mitchell
Julie Lovendahl
TJ Lago
In CXO, who is responsible for developing processes and researching opportunities for continuous improvement?
Specialist Training and Development
Specialist Intranet
Quality Specialist
Business Process Specialist
How many Quality-Coaching Managers are working under CXO?
6
5
7
8
Who is responsible for supporting the CROs in achieving key operational goals through regular quality monitoring?
Specialist Training and Development
Specialist Intranet
Quality Analyst
Business Process Specialist
Quality Analysts are located in 4 CROs.
True
False
Who is the CXO Quality Manager?
Jo Santillan
TJ Lago
Mia Romero
Jhosie Butel
How many Quality Teams are under CXO?
1
2
3
4
Who is responsible in managing the evaluation results and reports of the Quality team?
Quality-Team Managers
Quality Manager
Business Process & Quality Analyst
Quality-Coaching Managers
