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WorksheetsIncredibles
Total questions: 16
Worksheet time: 8mins
How long is the IHD warranty?
6 Months
12 Months
18 Months
24 Months
How do you book a replacement IHD?
IFA Email
Smart Form
Kraken Booking
TL Needs to do it
When is the 56 day complaint letter send?
2 Weeks
6 Weeks
8 Weeks
10 Weeks
Who sends a complaint Deadlock letter?
Team Leader
Energy Specialist
Kraken
Operations Manager
How many data points must we match to pass DPA?
1
2
3
4
Pick THREE things we can use to pass DPA?
Name
Hair Colour
Address
How many RTI codes can we generate in 24 hours?
1
2
3
4
Which of these is NOT a place to topup a key or card?
Lidl
Post Office
PayPoint
PayZone
In Kraken, which tab shows you the meter readings?
Events
Payments
Statements
Properties
Under Meter Details, what does a 'Profile Class: 1' indicate?
Single Rate Meter
Dual Rate Meter
Smart Meter
Mechanical Meter
On Kraken, 'Payment Forecast' shows what?
DD Instruction
Planned Payments
Previous Payments
Missed Payments
Where can you find smart eligibility in Kraken?
Campaigns
SMETS2 Interest
Additional Account Data
Language Preference
Flows: What does a D86 flow indicate?
Valid COS Read
Meter Technical Details
Transfer Request
Food Order
Flows: What does a D150 flow indicate?
Valid COS Read
Meter Technical Details
Transfer Request
Food Order
Flows: What does a D55 flow indicate?
Valid COS Read
Meter Technical Details
Transfer Request
Food Order
Bonus Question: How do you solve a Hangry Stephen
Valid COS Read
Meter Technical Details
Transfer Request
Food Order
