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Day 5 Assessment

Total questions: 15

Worksheet time: 30mins

Name
Class
Date
1.

True or False. We have two options for checking out our items/orders on Lazada.

a)

TRUE

b)

FALSE

2.

This refers to Lazada's digital wallet, which allows users to make electronic online purchases, top up their accounts, redeem promotional discounts, and receive refunds.

a)

Instapay

b)

E-wallet

c)

Virtual wallet

d)

Credit wallet

3.

Diana took advantage of our free shipping offer, but later noticed that one of her purchase was wrong in color. Is it possible for Dianna to request or process a cancellation for that specific item?

a)

Yes

b)

No

4.

This is a new payment feature/option which will be integrated with wallet and will have an approved credit limit for your Lazada purchases. Customer can use this credit for 2 payment methods, either by credit payment or monthly installment plans.

a)

BDO installment

b)

Lazada loans

c)

LazPayLater

d)

Lazada bonus

5.

True or False. Lazada provides installation services for appliances purchased on our website.

a)

TRUE

b)

FALSE

6.

Which of the following statements is incorrect?

a)

Address can only be changed once per order.

b)

Change address is only applicable for COD purchases.

c)

Address cannot be changed if new address would incur higher or lower shipping fees.

d)

Address can still be changed if order status is packed.

7.

_______is a BPS-regulated mobile money service that lets you buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

a)

PayMaya

b)

Instapay

c)

Cashalo

d)

GCash

8.

Mildred decided to move back to the province and built her new house. She’s trying to purchase lightning fixtures and brandnew appliances worth P 100k. However, Mildred is unable to get her orders checked out via COD. What can we advise Mildred?

a)

Inform Mildred to check her internet connection and try checking out her orders again

b)

Advise Mildred that COD is not available for purchases that are >25k

c)

Advise Mildred she should shop at their local malls instead.

d)

Educate Mildred that we do not deliver in her area.

9.

Rebates and promotional vouchers are non-withdrawable.

a)

TRUE

b)

FALSE

10.

Lazada payment option that allows shoppers to buy now and pay later with easy installment plans minus the credit card requirements.

a)

LazPayLater

b)

Lazada loans

c)

BDO installment

d)

Lazada bonus

11.

Jimmy placed an order, but when he realized he had forgotten to top up, he found out that his order had been cancelled already. What can we do to assist Jimmy?

a)

Inform Jimmy that pending top up must be completed within 12 hours.

b)

Inform Jimmy that pending top up must be completed within 24 hours.

c)

Inform Jimmy that pending top up must be completed within 48 hours.

d)

None of the above

12.

Linda contacted customer service and wants to know why COD is not available in her payment options. What is there to say to Linda?

a)

Ask Linda to check the items that she wants to purchase since COD is not available for digital good and some items from overseas.

b)

Advise Linda that she may had multiple unsuccessful deliveries under her account.

c)

Check if order is above 25k.

d)

All of the above

13.

True or False. The minimum cash in value for Lazada wallet is P 20.00, and it may hold up to P 100,000 in total, including refund and promotional rebate balances.

a)

TRUE

b)

FALSE

14.

This is one of Lazada's online partner which helps provide our customers the options to shop now and pay at a later time.

a)

BDO Installment

b)

Billease

c)

Lazada Wallet

d)

Gcash

15.

What is the minimum purchase for BDO installment plan?

a)

P 3,000.00

b)

P 4,000.00

c)

P 5,000.00

d)

P 6,000.00