WorksheetsINTRODUCTION TO MANAGEMENT
Total questions: 35
Worksheet time: 18mins
What does organization mean?
Employee and Managers
People working together to achieve specific goals
Small business
The rules and regulation set in the company
Characteristics of organization
Structure
Goals
People
All above
Example of the organization?
Petronas
Maybank
Universiti Malaya
All above
Which one first:
Goals or Strategies?
Strategies
Goals
The evolution of management begins with:
Administrative Management Theory
Scientific Management Theory
Behavioral Management Theory
Organizational Environment Theory
Who created the behavioral management theory?
Frederick Taylor
Henri Fayol
Elton Mayo
Abraham Maslow
The following is an experiment conducted by Elton Mayo EXCEPT?
Relay assembly test room
Illumination
Interviewing programme
Time and motion studies.
What is the result of Illumination?
No relationship between output and illumination
There is a relationship between output and illumination
What is the result when the changes were made in Relay Assembly Test Room?
The output increase
The output decrease
The output is unknown
The total output does not change
Concept of TQM
To generate the profit of the company
To compete with the other competitors
Continuous effort by the management as well as employees to ensure long term customer loyalty and customer satisfaction
Types of strategies
Strategic plan
Tactical plan
Operational plan
All above
Differentiation strategies:
Focus on targeted segment
Low price with lower costs
High price with unique product
Certainty
•exists when a solid factual basis allows prediction of decision’s outcome.
•exists when a decision is made on the basis of incomplete but reliable information.
•exists when no reliable data exists on which to base a decision
Decision making process begins with:
Identify the problems and opportunities
Generate alternatives
Making the choice
Evaluate the alternatives
Setting the objectives of the company, referring to which management function?
Planning
Organizing
Leading
Controlling
A vision is a mental picture that you have and want to turn into a reality in the future.
True
False
A mission statement is what the enterprise wants to become.
True
False
Below are the characteristics of Strategic Plan, EXCEPT:
Long term plan
Plan for the entire organization
Planned by a middle manager
Planned by a top manager
The elements of SWOT Analysis:
Strategy-Weakness-Opportunity-Threat
Strength-Weakness-Opportunity-Threat
Strategy-Weakness-Ordinary-Threat
Strategy-Weakness-Opportunity-Technical
SWOT analysis is a combination of:
Internal environment only
External environment only
Global environment only
Internal and external environment
Example of Strength :
Well known brand name
Weak market image
Limited financial resources
Poor marketing skills
Programmed and non-programmed are the types of decision making.
True
False
What is the condition if a manager makes a decision using zero information?
Certainty
Uncertainty
Risk
All above
Decision making process begin with:
Generating alternative solutions
Identifying and diagnosing the problem
Implementing the decision
Evaluating alternatives
Span of control is the number of subordinates who report directly to a single manager.
True
False
Leaders are born is the main idea of:
Michigan study
IOWA study
OHIO study
Trait theory
Iowa Studies leadership styles consist of:
Autocratic
Democratic
Laissez-faire
All above
Types of departmentalization include:
Geographical
Functional
Process
All above
In PEST analysis, S is for:
Strength
Stability
Social
Skillful
Which is the correct functions of management?
LPOC
CLOP
POLC
OLPC
An employee expresses dissatisfaction with their job and mentions factors such as salary, working conditions, and company policies. According to Herzberg, these factors fall under:
Motivator factors
Hygiene factors
Job enrichment
Intrinsic motivators
According to Herzberg, which of the following factors is associated with job satisfaction?
Salary
Working conditions
Achievement
Co-worker relationships
What is a key characteristic of effective team communication?
Strict hierarchy
Limited information sharing
Open and transparent communication
Individual work
During which stage of group development do members get to know each other and start to establish initial relationships?
Forming
Storming
Norming
Performing
During the performing stage of group development, what is the primary task of the group?
Building relationships
Resolving conflicts
Setting goals
Accomplishing tasks and achieving goals
