WorksheetsAdministrative Assistant
Total questions: 70
Worksheet time: 18hrs 30mins
What would not be included on the invitation to a meeting?
Date
Time
RSVP
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You should arrive on time to an in person meeting
true
false
You should introduce yourself to unfamiliar people at an in person meeting.
true
false
You should be afraid to ask questions in an in person meeting.
true
false
A manager has to fire a worker.
one on one
group
New ideas are needed to increase sales throughout the store.
one-on-one
group
What is the first step to preparing a business meeting?
determine whether a meeting is needed
prepare the agenda
write and distribute the meeting minutes
welcome attendees
A ____is the person who is responsible for monitoring the clock to ensure the meeting stays on track.
facilitator
timekeeper
attendee
Which should you DO for an in person meeting?
listen attentively
bring a pen and paper to take notes
act bored, distracted or annoyed
be ready to contribute ideas
Prepare electronic equipment for the virtual meeting
before
during
after
The facilitator prepares an agenda and emails it to the attendees.
before
after
during
The workers participates in the party planning discussion.
before
after
during
The trainer check that there are enough chairs and manuals.
before
during
after
In an office, for safety reasons it is important to:
Make sure that the windows are kept open throughout the day.
Say good morning to your colleagues in the morning.
Know where the fire exits are located.
Be apart of a social group
What is Microsoft Outlook used for?
To keep a track of office expenses.
It’s part of the diary management system.
Used to assist with company audits.
The management of emails and personal information.
Screening calls is a way of;
Finding out the number of the person calling you.
Identifying unwanted sales or nuisance phone calls.
Getting vital information and statistics from callers.
Giving callers the information they are looking for.
Good online password protection for computers will help to protect your company from:
People trying to physically break into your office.
Online hacking and corporate sabotage, both from inside the company and out.
Unnecessary office expenditure.
Computers and associated IT equipment malfunctioning.
A devise that is connected to a laptop and which prints out information onto paper is called a;
Printer
Laptop
Camera
Switchboard
Which of the following is an easy way to show respect to customers?
When addressing a customer, use his or her first name.
Stop talking
when the customer begins to speak.
Return calls or e-mail messages at your own convenience.
Avoid eye-contact with the customer lest he or she is offended
An example of how to provide good customer service is...
Greeting customers in a friendly manner
Hiding in the stock room
Talking about customers with colleagues
Following a formal procedure for dealing with complaints
Which is not a strategy of time management?
Make a list of things to do
Memorizing assignments that need to be completed
Dedicate time to study
Remain focus and on-task
The first step in managing your time is...
waiting until the last minute
asking for advice from others
making a plan
making memes
Setting _________ will help you define how you spend your time.
goals
clocks to daylight savings time
the thermostat
traps
Zeina is following the time management steps. She just made a list of her tasks and estimated how much time they will take. What should she do next?
She should take a break and eat a snack.
She should organise her tasks alphabetically.
She should cross off tasks that she doesn’t want to do right away.
She should prioritize her tasks, or put them in order of importance.
Having a well-balanced life means that a student devotes more time to things they enjoy doing versus studying and homework?
True
False
Karen knew her one-pager was due on Friday in ELA, but she did not write the reminder down on her calendar so she received a zero. Karen's grade of a zero is called a ______ .
planner
priority
consequence
schedule
What are the steps to making an effective time management plan. Pick all that apply.
Keep an agenda/calendar
Create a new Tik Tok
Consider your priorities.
Make a plan of action
Prioritize means put things in order of importance.
True
False
How can we overcome distractions?
Eliminate the Distraction
Remove yourself from the situation
Ignore the distraction
All answers are correct
Which tools are helpful in practicing Time Management? Check all that apply
Calendar
Netflix
Weekly Time Log
Setting Reminders in your phone
Agenda
Time Management is a skill only for school.
True
False
Amanda guessed her homework for the day would take about 2 hours. This is called a ___________.
goal
estimate
consequence
What is the definition of Time Management?
Using our time wisely.
The act of using our time both efficiently and effectively.
Making smart decisions.
Getting things done.
Why do we plan or schedule our time?
Scheduling is cool.
Plan BIG or important things first.
Plan ahead so that we know what to be prepared for.
What are the benefits of Time Management?
Relieve Stress
Decrease Distractions
Increase Productivity
All of the answers are correct
Distractions are unimportant things that take our focus off of a task.
True
False
How can we overcome distractions?
Eliminate the Distraction
Remove yourself from the situation
Ignore the distraction
All answers are correct
Which of the following is/are an example of eliminate the distraction?
Turn off the TV
Go to another room
Listen to Music
Put your phone away
When practicing Time Management we must tell our time where to go.
True
False
Which tools are helpful in practicing Time Management?
Calendar
Agenda
Time Log
Stopwatch or Alarm
I can skip a planned study time when I do not have any homework to complete.
True
False
Which of the following is a true statement?
Time management means always doing more than one task at the same time.
Good time management means never taking breaks.
Time management is about planning to get tasks done and doing them.
One way to manage your time well is to ignore deadlines and focus on doing the most fun activities.
Alan has been studying for his math test for an hour. He knows he needs to study for at least another hour, but he is feeling distracted. His phone keeps buzzing with text messages, and he's hungry. What would be the best thing for Alan to do now?
He should keep studying until he falls asleep.
He should talk to his friend, eat a snack and keep studying all at the same time.
He should take a quick break, so he can get a snack and respond to his texts before he goes back to studying.
He should stop studying and make plans to see his friends.
Zeina is following the time management steps. She just made a list of her tasks and estimated how much time they will take. What should she do next?
She should take a break and eat a snack.
She should organize her tasks alphabetically.
She should cross off tasks that she doesn’t want to do right away.
She should prioritize her tasks, or put them in order of importance.
If you aren't sure how long a task will take, you should ________.
skip it
do it last
give yourself only 5 minutes to finish it
give yourself extra time to finish it
What is a call to order?
a notation of who adjourned the meeting
a formal declaration by the chairperson that the meeting has begun
What is new business?
items that have never been discussed
items that have been discussed before
What does adjourned mean?
the meeting is starting
the meeting is canceled
the meeting has ended
Which item is used to record what happens during a meeting?
agenda
memo
business letter
minutes
Which document is used by a secretary to record proceedings at a meeting?
minutes
agenda
memo
business letter
Steve owns his own company, he wants to call a meeting of his employees, what should he prepare to list what is going to happen during that meeting?
minutes
memo
agenda
