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Business Communication #1 - by Prof. Vivek V. Wankhede

Total questions: 18

Worksheet time: 10mins

Name
Class
Date
1.

Which of these is not a part of verbal communication?

a)

Vocabulary

b)

Language Competency

c)

Body Language

d)

Listening

2.

(a)   communication is the communication that happens with the world around us. (use small letters while answering)

3.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

a)

Vertical communication

b)

Horizontal communication

c)

Internal communication

d)

External communication

4.
An example of active listening is:
a)
Listening close and taking good notes
b)
Skimming the outline carefully
c)
Moving around while others speak
d)
Focusing on main ideas being communicated and responding with full attention
5.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

6.
Which of the following should you not do during a presentation?
a)
Speak with hand gestures
b)
Talk to the audience, not reading off the screen
c)
Ask the audience a question
d)
Speak softly with little projection to the audience
7.

Culture is defined as:

a)

sharing of common beliefs, values, customs and behaviours of a group

b)

knowing what each other likes to do, our attitudes and responses to one another

c)

understanding how cultures begin, how to apply them, and what it means for the individual

8.

If you are nervous about making eye contact during an elevator pitch, where can you look?

a)

At the other person's nose or forehead

b)

At the other person's feet

c)

Over the other person's shoulder

d)

Close your eyes and hope for the best

9.

Diversity means

a)

Varied in contents

b)

Being different

c)

Being same

d)

Being indifferent

10.

What is communication?

a)

A process of transmitting information from one person to another.

b)

A process of transmitting information one person to a place or another.

c)

A process of transmitting information from one person or place to another.

d)

A process of transmitting information to one person or a place.

11.

Which of the following is an example of nonverbal communications?

a)

Nodding your head

b)

Making eye contact

c)

Crossing your arms

d)

All of the above

12.

Which of the following is not an example of a soft skill?

a)

Time management

b)

Leadership

c)

Creativity

d)

Computer programming skills

13.
All of the following goes in the top header of your resume except for ________.
a)
Your name
b)
Phone Number
c)
Street Address
d)
Education
14.

If your certificates or licenses are outdated/expired, should you include them?

a)
b)
c)
15.

Education and Experience should be listed

a)

From most relevant to least

b)

From most recent to oldest

c)

From first job to last

d)

I does not matter

16.
When E-mailing your resume to employers, it's best to:
a)
Send your resume as an e-mail attachment, with your resume and cover letter written in the body of the e-mail 
b)
Send your resume and cover letter in the body of the e-mail, with NO attachments
c)
Send your resume and cover letter as e-mail attachments only
17.
A tool that provides information about you to a potential employer.
a)
Career Portfolio
b)
Resume
c)
References
d)
Cover Letter
18.
Which teamwork skill should be applied?

You have a great idea, but are afraid to speak up because it is unconventional. 
a)
Be tolerant
b)
Express your ideas
c)
Accept criticism
d)
Avoid conflict