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Organizational Diagnosis, Renewal and Change

Total questions: 81

Worksheet time: 41mins

Name
Class
Date
1.

Organizational diagnosis is done in how many levels?

a)

Four

b)

Two

c)

Three

d)

Five

2.

Why is feedback important?

a)

To give increments

b)

To keep records updated

c)

To get an insight into the performance

d)

To inform the bosses of progress

3.

Autonomy in work means more ____.

a)

Independence

b)

Work

c)

Money

d)

Stress

4.

What is task identity?

a)

Job description

b)

Employees identity number

c)

The degree to which the task is visible

d)

Task completion date

5.

The four techniques in organizational diagnosis are questionnaire, interviews, and obtrusive measure and ____.

a)

Examination

b)

Observation

c)

Testing

d)

Feedback

6.

A questionnaire contains predetermined fixed ____

a)

Questions

b)

Answers

c)

Responses

d)

Feedback

7.

Through a questionnaire large amounts of data can be collected very fast.

a)

Yes

b)

No

c)

Very difficult in short time

d)

Large amounts cannot be analyzed

8.

In a questionnaire there is no way to tell how ____ a person is

a)

Truthful

b)

Rich

c)

Intelligent

d)

Good

9.

Interviews can be of two types: ____ and group

a)

Confidential

b)

Open ended

c)

Individual

d)

Closed ended

10.

Questions can be open-ended or ____ ended

a)

Coaxing

b)

Short

c)

Leading

d)

Closed

11.

Which information is collected from interviews?

a)

Primary

b)

Secondary

c)

Fast

d)

Complicated

12.

An interview is ____ costly than other forms

a)

More

b)

Less

c)

As less as other forms

d)

As costly as other forms

13.

Which is the most simplest method of data collection?

a)

Interview

b)

Observation

c)

Questionnaire

d)

Internet

14.

What is the main basis of forming a hypothesis?

a)

Experiments

b)

IT

c)

Observation

d)

Feedback

15.

Observation is one of the most ____ ways to collect data

a)

Direct

b)

Easy

c)

Economical

d)

Tedious

16.

If a respondent cannot give verbal feedback what is the way out?

a)

Medical diagnosis

b)

Observation

c)

Written response

d)

Use of force

17.

Observation requires plenty of ____.

a)

Time

b)

Money

c)

Manpower

d)

Resources

18.

What is an obtrusive data?

a)

Data collected from primary source

b)

Data collected by observation

c)

Data collected from secondary source

d)

Data collected from the employees

19.

What does unobtrusive data measure?

a)

Output levels

b)

IQ levels

c)

Financial status

d)

Competitor share

20.

In an obtrusive data, there is interaction with participants.

a)

Sometimes

b)

No

c)

Rarely

d)

Very often

21.

How many tools does organizational diagnosis have?

a)

Two

b)

Three

c)

Four

d)

Five

22.

Standard deviation measures ____.

a)

Qualitative data

b)

Quantitative data

c)

Market data

d)

Product data

23.

Force field analysis derived by whom?

a)

Kurt Lewis

b)

Richard Beckhard

c)

Michael Hammer

d)

James Champy

24.

What is a scattergram?

a)

A measure

b)

Average value

c)

Diagram

d)

Software application

25.

What is a mean?

a)

A resource

b)

Average value

c)

Characteristic behavior

d)

Input

26.

Is observation as a diagnostic tool difficult?

a)

Yes

b)

No

c)

Sometimes

d)

Rarely

27.

Organization renewal refers to ____.

a)

Selective strategy

b)

Build productivity through people

c)

High employee morale

d)

Turn around management

28.

Human resource intervention includes ____.

a)

How to divide the labour

b)

How to attract competent people

c)

How to gain competitive advantage

d)

How to focus on improvement of work content

29.

The major technique of organizational diagnosis is ____.

a)

Unobtrusive measures

b)

Workplace demographics

c)

Reconstructing work schedules

d)

Reconstructing organization culture

30.

Formulation of redesign plan is the real crux of ____.

a)

Organizational diagnosis

b)

Business process re-engineering

c)

Organization renewal

d)

Planned change

31.

The competencies of an organizational development practitioner is ____

a)

Change catalyst

b)

Action planning

c)

Restructuring

d)

Process focused

32.

Observation is a highly technical job.

a)

True

b)

False

33.

Unobtrusive data are collected directly from the respondents.

a)

True

b)

False

34.

Means only describe the average value.

a)

True

b)

False

35.

The retrenchment strategy consists of wide-ranging short-term actions

a)

True

b)

False

36.

The basic meaning of the term re-energizing is to refresh

a)

True

b)

False

37.

BPR is a one-time process.

a)

True

b)

False

38.

The infant stage is when the company begins to decline.

a)

True

b)

False

39.

Organizational change is the movement of an organization from one state of affairs to another.

a)

True

b)

False

40.

An employee of any level in an organization can be appointed as Change Advisor.

a)

True

b)

False

41.

The aging stage is the peak level of organizational life cycle.

a)

True

b)

False

42.

Business process re-engineering is not a subjective process.

a)

True

b)

False

43.

Match the word "content analysis".

a)

Laboratory technique

b)

Quantities tool

c)

Qualities tool

d)

Market analysis

44.

Why is retrenchment resorted to in organizations?

a)

It is a technique of renewal

b)

To save money

c)

To sack militant workers

d)

Too close down operations

45.

How is repositioning strategy done?

a)

Building a new structure

b)

Relocating

c)

Developing new products

d)

Change of management

46.

What is replacement strategy?

a)

Top management is replaced

b)

Products are replaced

c)

Plant / machinery is replaced

d)

Office is relocated

47.

How many techniques are there for organizational revival?

a)

One

b)

Two

c)

Three

d)

Four

48.

____ strategy is also known as entrepreneur strategy.

a)

Repositioning

b)

Retrenchment

c)

Replacement

d)

Renewal

49.

Lack of proper ____ can be the cause of organizational renewal.

a)

Resources

b)

Training

c)

Planning

d)

Skilled expertise

50.

How does one handle unforeseen circumstances in OD?

a)

Opt for organizational renewal

b)

Shut down the company

c)

Temporary stoppage of work

d)

Take legal action

51.

Poor vision can lead to organizational renewal strategy

a)

No

b)

Yes

c)

Vision cannot be poor

d)

Vision does not change

52.

Lack of proper strategies can make organizational ____ unavoidable.

a)

Renewal

b)

Closure

c)

Downfall

d)

Modification

53.

How to re-energize teams in an organization?

a)

More exercise

b)

More food

c)

More nutrition

d)

Open culture

54.

Unwanted conflicts can drain ____.

a)

Energy

b)

Resources

c)

Manpower

d)

Time

55.

Too much of ____ can result in burnout.

a)

Money

b)

Stress

c)

Work

d)

Rest

56.

In OD what should be a priority?

a)

Staff development

b)

Overtime work

c)

Better ambience

d)

More technology

57.

What does BPR stand for?

a)

Business Process Role

b)

Business Procedure Rules

c)

Business Process Re-engineering

d)

Business Projects Review

58.

BPR was propounded by ____.

a)

Jack Hammer

b)

Thor Hammer

c)

Michael Hammer

d)

James Hammer

59.

BPR does not begin with any ____.

a)

Data collected from primary source

b)

Data collected from secondary source

c)

Benchmarking

d)

Assumptions

60.

Business Process Re-engineering aims at ____.

a)

Moderate improvements

b)

Micro improvements

c)

Dramatic improvements

d)

Marginal improvements

61.

Radical redesigning is ____.

a)

Going to the root of the problem

b)

Comparing past data with current data

c)

Engineering to add value

d)

Product redesigning

62.

Holistic approach in BPR means ____.

a)

Studying past events

b)

Important aspects only

c)

Attending to all aspects

d)

Future estimated events

63.

The first step in the process of BPR is ____.

a)

Define objectives

b)

Identify customer needs

c)

Study existing process

d)

Formulate a redesign policy

64.

That is a significant relationship between leadership style and ____ of the organization.

a)

Profit

b)

Turn over

c)

Culture

d)

Products

65.

The most stressful aspect for an employee is ____.

a)

Their immediate manager

b)

Their targets

c)

Their Work-Life Balance

d)

Their appraisal

66.

Good leadership results in more ____.

a)

Profit

b)

Employee turnover

c)

Committed stuff

d)

Output

67.

Small organizations should ____ change.

a)

Fear

b)

Adapt

c)

Endure

d)

Escape

68.

The growth stage of organizational life cycle is the ____ stage.

a)

First

b)

Second

c)

Third

d)

Last

69.

Which stage in the organizational life cycle is the vision statement made?

a)

Infant stage

b)

Growth stage

c)

Prime stage

d)

Aging stage

70.

Which is the peak level of the organizational life cycle?

a)

Growth stage

b)

Prime stage

c)

Aging stage

d)

Infant stage

71.

The role of ____ involves being observant and analytical

a)

Detective

b)

Advocate

c)

Expert

d)

Facilitator

72.

The role of ____ involves being vocal and persistent.

a)

Detective

b)

Advocate

c)

Counselor

d)

Facilitator

73.

The role of change agent as a ____ involves listening and encouraging

a)

Counselor

b)

Advocate

c)

Expert

d)

Detective

74.

The role of change agent as a ____ involves being helpful and creative.

a)

Facilitator

b)

Director

c)

Detective

d)

Advocate

75.

The role of change agent as a ____ involves managing conflicts and being a peacemaker.

a)

Mediator

b)

Expert

c)

Facilitator

d)

Advocate

76.

The role of change agent as a ____ involves being confident and knowledgeable.

a)

Expert

b)

Director

c)

Advocate

d)

Leader

77.

The feature of a change agent related to closeness and similarity is called what?

a)

Homophily

b)

Empathy

c)

Linkage

d)

Proximity

78.

The feature of a change agent related to understanding feelings, emotions and thoughts is called what?

a)

Homophily

b)

Empathy

c)

Proximity

d)

Openness

79.

The feature of a change agent related to accessibility is called what?

a)

Proximity

b)

Homophily

c)

Empathy

d)

Openness

80.

In general, the role of a change agent is ____ and challenging.

a)

Dynamic

b)

Diverse

c)

Dramatic

d)

Dominanting

81.

There are ____ phases of OD

a)

Five

b)

Six

c)

Seven

d)

Eight

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