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RESISTANCE AND MANAGING RESISTANCE TO CHANGE

Total questions: 26

Worksheet time: 53mins

Name
Class
Date
1.

Being critical, finding fault, ridiculing, or starting rumors are _____ signs of resistance to change

a)

passive

b)

active

c)

selective

d)

acceptive

2.

Which of the following is NOT one of the symptoms of active resistance to change?

a)

Being critical

b)

Finding fault

c)

Feigning ignorance

d)

Ridiculing

3.

"Let nature take its course" is absed on the studies of human responses to_____

a)

exciting events

b)

traumatic events

c)

upsetting events

d)

distressing events

4.

Which of the followings are the passive resistance to change?

a)

Malicious compliance

b)

Procrastinate

c)

witholding informtion

d)

Appealing to fear

5.

Which of the following are the stages of a change coping cycle?

a)

Denial

b)

Resistance

c)

Exploration

d)

Commitment

6.

"The person is not receptive to new information and act as if nothing has happened."

Which of the following is being described by the above statement?

a)

Denial

b)

Resistance

c)

Exploration

d)

Commitment

7.

At this stage, one recognise that the change will happen. Anger, anxiety and fear emerged. Organisations tend to see increases in sickness, absenteeism, and turnover.

The above description refers to which stage of change coping cycle?

a)

Denial

b)

Resistance

c)

Exploration

d)

Commitment

8.

Reenergizing and a willingness to engage with resistance in a positive way.

The above statement is referred to as_____

a)

Denial

b)

Resistance

c)

Exploration

d)

Commitment

9.

_____is when people focusing their attention on a new course of action.

a)

Denial

b)

Resistance

c)

Exploration

d)

Commitment

10.

How many strategies are cited under contingency approaches to managing resistance to change?

a)

Four

b)

Five

c)

Six

d)

Seven

11.

When the resistance caused by misunderstanding and lack of information.

Which of the strategy can be used to solve the above resistancet?

a)

Negotiation and agreement

b)

Participation and involvement

c)

Education and communication

d)

Manipulation and co-optation

12.

When the resisters have the expertise to make contribution_____

a)

Facilitation and support

b)

education and communication

c)

Participation and involvement

d)

Negotiation and aggreement

13.

This is the strategy used when the resisters anxious over personal impact. The provision of special training, counseling and time of work are some approaches to be considered under this strategy.

a)

Facilitation and support

b)

Negotiation and agreement

c)

Manipulation and co-optation

d)

Explicit and implicit coercion

14.

_____ is the strategy used when resistance is caused by powerful stakeholders whose interests are threatened.

a)

Education and communication

b)

Participation and involvement

c)

Negotiation and agreement

d)

Facilitation and support

15.

Manager can force employees into accepting change by making clear that resisting to change can lead to losing job, firing, transferring and not promoting employee. However, this strategy is to be used only as last resort.

Which of the following strategy is the above description referred to?

a)

Education and communication

b)

Negotiation and agreement

c)

manipulation and co-optation

d)

Explicit and implicit coercion

16.

Lewin's Three-Stage model consists of_____

a)

Move/change to a desired new state

b)

unfreeze the current state of affairs

c)

frozen the existing state

d)

refreeze and those changes

17.

Which of the following is NOT true about refreezing?

a)

The stage where the new behaviors are embedded.

b)

It involves the driving forces pushing for change.

c)

This stage prevent people from drifting back to previous ways of doing thing

d)

Management provide the required resources support for the change

18.

The first three-stage of Kotter's Eight Stage Model are_____

a)

establish a sense of urgency

b)

form a powerful guiding coalition

c)

communicate the vision

d)

create a vision

19.

Which of the following are the checklist approaches to change management?

a)

BCG'S DICE model

b)

McKinsey 5A Model

c)

Prosci's ADKAR Model

d)

Souten's Evidence-Based Approach

20.

Following are the factors of DICE model EXCEPT_____

a)

integrity

b)

commitment

c)

duration

d)

ability

21.

Under the DICE model, ____ is referred to the project team's ability to successfully complete the project on time.

a)

duration

b)

integrity

c)

commitment

d)

effort

22.

The ADKAR elements are______.

a)

knowledge

b)

ability

c)

reinforcement

d)

duration

23.

_____approach pay closes attention to individual perceptions, strengths and weaknesses.

a)

BCG'S DICE

b)

Prosci's ADKAR Model

c)

McKinsey 5A Model

d)

Stouten's Evidence-Based Approach

24.

_____refers to change attitudes by making people feel uncomfortable about the way things are because they could be improved.

a)

Unfreeze

b)

Move

c)

Awareness

d)

Refreeze

25.

i. Remove obstacles to change ; ii. Change structure/system that undermine the vision. Statement i and ii are the _____ stage of Kotter's Eight-Stage Model.

a)

first

b)

third

c)

fifth

d)

seventh

26.

Which of the following are the guidelines for managing performance under McKinsey 5A model?

a)

Strategic objecvtive (aspire)

b)

Ownership model (act)

c)

Mindset shift (assess)

d)

Learning infrastructure(advance)