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WorksheetsRESISTANCE AND MANAGING RESISTANCE TO CHANGE
Total questions: 26
Worksheet time: 53mins
Being critical, finding fault, ridiculing, or starting rumors are _____ signs of resistance to change
passive
active
selective
acceptive
Which of the following is NOT one of the symptoms of active resistance to change?
Being critical
Finding fault
Feigning ignorance
Ridiculing
"Let nature take its course" is absed on the studies of human responses to_____
exciting events
traumatic events
upsetting events
distressing events
Which of the followings are the passive resistance to change?
Malicious compliance
Procrastinate
witholding informtion
Appealing to fear
Which of the following are the stages of a change coping cycle?
Denial
Resistance
Exploration
Commitment
"The person is not receptive to new information and act as if nothing has happened."
Which of the following is being described by the above statement?
Denial
Resistance
Exploration
Commitment
At this stage, one recognise that the change will happen. Anger, anxiety and fear emerged. Organisations tend to see increases in sickness, absenteeism, and turnover.
The above description refers to which stage of change coping cycle?
Denial
Resistance
Exploration
Commitment
Reenergizing and a willingness to engage with resistance in a positive way.
The above statement is referred to as_____
Denial
Resistance
Exploration
Commitment
_____is when people focusing their attention on a new course of action.
Denial
Resistance
Exploration
Commitment
How many strategies are cited under contingency approaches to managing resistance to change?
Four
Five
Six
Seven
When the resistance caused by misunderstanding and lack of information.
Which of the strategy can be used to solve the above resistancet?
Negotiation and agreement
Participation and involvement
Education and communication
Manipulation and co-optation
When the resisters have the expertise to make contribution_____
Facilitation and support
education and communication
Participation and involvement
Negotiation and aggreement
This is the strategy used when the resisters anxious over personal impact. The provision of special training, counseling and time of work are some approaches to be considered under this strategy.
Facilitation and support
Negotiation and agreement
Manipulation and co-optation
Explicit and implicit coercion
_____ is the strategy used when resistance is caused by powerful stakeholders whose interests are threatened.
Education and communication
Participation and involvement
Negotiation and agreement
Facilitation and support
Manager can force employees into accepting change by making clear that resisting to change can lead to losing job, firing, transferring and not promoting employee. However, this strategy is to be used only as last resort.
Which of the following strategy is the above description referred to?
Education and communication
Negotiation and agreement
manipulation and co-optation
Explicit and implicit coercion
Lewin's Three-Stage model consists of_____
Move/change to a desired new state
unfreeze the current state of affairs
frozen the existing state
refreeze and those changes
Which of the following is NOT true about refreezing?
The stage where the new behaviors are embedded.
It involves the driving forces pushing for change.
This stage prevent people from drifting back to previous ways of doing thing
Management provide the required resources support for the change
The first three-stage of Kotter's Eight Stage Model are_____
establish a sense of urgency
form a powerful guiding coalition
communicate the vision
create a vision
Which of the following are the checklist approaches to change management?
BCG'S DICE model
McKinsey 5A Model
Prosci's ADKAR Model
Souten's Evidence-Based Approach
Following are the factors of DICE model EXCEPT_____
integrity
commitment
duration
ability
Under the DICE model, ____ is referred to the project team's ability to successfully complete the project on time.
duration
integrity
commitment
effort
The ADKAR elements are______.
knowledge
ability
reinforcement
duration
_____approach pay closes attention to individual perceptions, strengths and weaknesses.
BCG'S DICE
Prosci's ADKAR Model
McKinsey 5A Model
Stouten's Evidence-Based Approach
_____refers to change attitudes by making people feel uncomfortable about the way things are because they could be improved.
Unfreeze
Move
Awareness
Refreeze
i. Remove obstacles to change ; ii. Change structure/system that undermine the vision. Statement i and ii are the _____ stage of Kotter's Eight-Stage Model.
first
third
fifth
seventh
Which of the following are the guidelines for managing performance under McKinsey 5A model?
Strategic objecvtive (aspire)
Ownership model (act)
Mindset shift (assess)
Learning infrastructure(advance)
