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Yahoo Final Test (Alina)

Total questions: 20

Worksheet time: 37mins

Name
Class
Date
1.

Name the CEO of CGS:

(a)  

2.

Name the Country Manager of CGS:

(a)  

3.

Only select the partner accounts:

a)

@verizon.net

b)

@att.net

c)

@frontier.com

d)

@sky.net

e)

@bellsouth.net

4.

Describe 2SV:

4 lines
5.

How do we handle compromised accounts?

4 lines
6.

How do we set expectations for paid service?

4 lines
7.

Locating the account, you investigate the case by looking for 2 tabs. Name the 2 tabs:

4 lines
8.

How many threat assessments we have for Verification?

a)

none

b)

1

c)

4

d)

3

e)

2

9.

For verification in High Risk, what options do we have available for UK accounts?

a)

Full Access code + ID Verification

b)

Full Access Other

c)

Full Access Code

d)

Full Access Code + Full Access Other

e)

Limited Access

10.

How much is System Mechanic?

a)

$4.99/mo (30 days free)

b)

$4.45/mo (30 days free)

c)

$2.99/mo (30 days free)

d)

$4.99/mo 

11.

Malware Bytes can only be installed on:

a)

Windows PC

b)

IOS

c)

Windows OS / MacOs

d)

Android

12.

Give 4 examples of Probing Questions to reveal suspicious indicators: 

4 lines
13.

Give 2 examples of Discovery Questions to uncover a need for McAfee:

4 lines
14.

Provide 2 Benefit Statements for NordVPN:

4 lines
15.

How much is Yahoo Plus Support one time UK?

a)

£9.99

b)

£7.25

c)

£4.80

16.

Name the Products of YPSecure PRO:

4 lines
17.

Give 5 examples of questions to engage the customer in small talk:

4 lines
18.

What is the first discount we offer as a fallback, for YPSecure Pro?

a)

$4 off the first month

b)

$1 off for the next 6 months

19.

Describe GUCE handling steps:

4 lines
20.

Which of the following accounts can no longer be created:

a)

@ymail.com

b)

@y7mail.com

c)

@verizon.net

d)

@yahoo.com