What is the term given to the idea that the combined output of a number of individuals working together will exceed that of the same individuals working separately?

Which

one of the following statements is true?

4. An organisation is owned and run by central government agencies. The organisation is best described as which of the following statements?

4. Which of the following groups may be considered to be stakeholders in the activities of a nuclear power station?

5. (i)  The government

6. (ii)  Environmental pressure groups

7. (iii)  Employees

8. (iv)  Local residents

The term secondary stakeholders describes which group of stakeholders?

7. Which of the following organisations would rely most heavily on value for money indicators and efficiency rather than information on performance and profitability?

7. ADB is a business which is owned by its workers. The workers share the profits and they each have a vote on how the business is run.

8. Which of the following best describes ADB?

1. What is an acronym used to describe the key elements of an organisation's external environment?

1. Which of the following is not a legitimate method of influencing government policy in the interests of a business?

1. ................. is an analysis of statistics on birth and death rates, age structures of people and ethnic groups within a community.

2. Which word correctly completes the sentence?

A recent trend in organisation and management is the rise in 'virtual organisation' and 'virtual teamworking'. To which of the following environmental (PEST) factors is this most directly attributed?

5. The stationery and printing company S Co, has recently upgraded its computers and printers so that more production has become automated. Many middle managers will now be made redundant. This is known as:

5. In the context of 'best practice' employment protection law, in which of the following circumstances is dismissal of an employee automatically considered unfair?

Which

of the following socio-cultural trends will have a direct impact on most business organisations?

1. (i)  Increasing ethnic and religious diversity in populations

2. (ii)  Falling birthrates

3. (iii)  Focus on 'green' issues

4. (iv)  Increase in single-member households

8. Porter's five forces model identifies factors which determine the nature and strength of competition in an industry. Which of the following is not one of the five forces identified in Porter's model?

8. For what function in an organisation would demographic information about social class be most relevant?

Which

of the following is a support activity in Porter's value chain model?

Which

1. of the following statements about the impact of technological developments is not true?

BCD Co is a large trading company. Steve is the administration manager and is also responsible for legal and compliance functions. Sheila is responsible for after sales service and has responsibility for ensuring that customers who have purchased goods from BCD Co are fully satisfied. Sunny deals with suppliers and negotiates on the price and quality of inventory. He is also responsible for identifying the most appropriate suppliers of plant and machinery for the factory. Sam is the information technology manager and is responsible for all information systems within the company. According to Porter's value chain, which of the managers is involved in a primary activity as opposed to a support activity?

13. What is the latest stage at which a new recruit to a company should first be issued with a copy of the company's health and safety policy statement?

13. In Porter's five forces model, which of the following would not constitute a 'barrier to entry'?

15. Three of the following strategies are closely related. Which is the exception?

15. Which of the following would be identified as a cultural trend?

For demographic purposes, which of the following is not a variable in the identification of social class?

BZ Ness Ltd is an organisation with a strongly traditional outlook. It is structured and managed according to classical principles: specialisation, the scalar chain of command, unity of command and direction. Personnel tend to focus on their own distinct tasks, which are strictly defined and directed. Communication is vertical, rather than lateral. Discipline is much prized and enshrined in the rule book of the company.

From the scenario, what sort of culture does BZ Ness Ltd have, using Harrison's classifications?

Which

of the following statements is true?

Culture is the collective programming of the mind which distinguishes the members of one ........................................ from another.

Which word or phrase most accurately completes the definition?

Which

of the following is not one of the terms used by Hofstede to describe a key dimension of culture?

Which

is the 'deepest' set of underlying factors which determine culture, and the hardest to manage?

6. Who defined organisational culture as 'the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its environment'?

6. Research has indicated that workers in country A display characteristics such as toughness and the desire for material wealth and possessions, while workers in country B value personal relationships, belonging and the quality of life.

   According to Hofstede's theory, these distinctions relate to which of the following cultural dimensions?

The research and development (R & D) function of a business:

1. (i)  Is primarily concerned with market research

2. (ii)  Can improve existing products as well as developing completely new products

(2 marks)

(iii) Has been less important for firms manufacturing computers to meet an industry standard than for those firms developing the next generation of computers

(iv) Is always undertaken under contract by specialist external consultancies Which of the above statements are correct?

Services have certain qualities which distinguish them from products. Because of their ........................................ , physical elements such as vouchers, tickets, confirmations and merchandise are an important part of service provision.

Which of the following words most accurately completes the sentence?

U Ltd produces a portfolio of products and focuses its efforts and resources on persuading customers to buy them.

This is an example of which type of 'orientation'?

Which of the following is/are objectives of human resource management?

(1 mark)

1. 1  To meet the organisation's social and legal responsibilities relating to the human resource

2. 2  To manage an organisation's relationship with its customers

3. 3  To develop human resources that will respond effectively to change

12. Jeff, Jane and Jaitinder work in different departments in the firm XYZ Co. They are members of the permanent 'staff committee' which meets on a monthly basis to discuss staff issues such as pensions and benefits. Their purpose is to listen to communication from staff within their department and raise issues on behalf of their department at committee meetings. What is the name given to this type of committee?

12. Josh, Joanne, Ed, and Sue all work for D Co. Josh works in the finance department. Joanne works in the human resources department. Ed is Sue's line manager in the purchasing department. Which one of the staff members would be involved with payroll administration?

Managers Jill and Paul are talking about how to resolve a business problem. Jill suggests that a committee should be formed to discuss the issues. Paul argues that committees are:

1. (i)  Time-consuming and expensive

2. (ii)  They invite a compromise instead of a clear-cut decision

Which of these statements is true?

Diane carries out routine processing of invoices in the purchasing department of L Co. Joanne is Diane's supervisor. Lesley is trying to decide how many staff will be needed if some proposed new technology is implemented. Tracey is considering the new work that L Co will be able to offer and the new markets it could enter, once the new technology is well established.

Which member of L Co carries out tactical activities?

16.  Mr Q is manager of a division which is undergoing a business downturn. He tries to shelter the workforce from the effects of downsizing: taking time for consultation, organising counselling and refusing to institute compulsory redundancies.

    Which one of the following cultural types identified in the Hofstede model is this manager most likely to represent?

16. Which of the following would not be an objective of stakeholder management in relation to major suppliers?

16. Janet works for a toy company called K Co. She telephones Mary at P Co on a daily basis to order parts. Janet has no contact with customers but does deal with complaint letters from D Group, an organisation against slave labour. D Group believe that K Co use slave labour in the toy manufacturing factories.

Which of the following are internal stakeholders of K Co?

19. Josina has been appointed Chair of a remuneration committee. She is responsible for which one of the following duties?

19. Ali is responsible for preparing and issuing documents prior to a meeting, then acting on and communicating decisions following the meeting. What is his role?

Which

of the following statements about corporate social responsibility is true?

1. (i)  CSR guarantees increased profit levels

2. (ii)  CSR adds cost to organisational activities and reduces profit levels

3. (iii)  Social responsibility may have commercial benefits

4. (iv)  Social responsibility is a concern confined to business organisations

2. Calum, Heidi and Jonas are managers for Zip Co. They have been told that their salary will be based on company performance and that a bonus scheme will also be introduced. The bonus will also be related to company performance. Which of the following best describes the approach to governance that Zip Co is using?

2. Michael has been asked to prepare a presentation for the company directors on good corporate governance. Which one of the following is he likely to exclude from his presentation?

Corporate governance is essentially of what significance?

Which

of the following is a feature of poor corporate governance?

The tasks of which body include: monitoring the chief executive officer; formulating strategy; and ensuring that there is effective communication of the strategic plan?

Which of the following would be included in the principles of Corporate Social Responsibility?

1. (i)  Human rights

2. (ii)  Employee welfare

3. (iii)  Professional ethics

4. (iv)  Support for local suppliers

Which of the following is subject to the least direct regulation?

9. In most countries, what is the usual purpose of codes of practice on corporate governance?

9. Who should set directors' reward and incentive packages, according to corporate governance provisions?

9. What is the purpose of an Operating and Financial Review (OFR)?

9. Which of the following are advantages of having non-executive directors on the company board?

   1. 1  They can provide a wider perspective than executive directors.

   2. 2  They provide reassurance to shareholders.

   3. 3  They may have external experience and knowledge which executive directors do not possess.

   4. 4  They have more time to devote to the role.

Joseph has just started his first job in an accountancy department. A qualified senior member of staff explains to him what the main aim of accounting is. Which of the following options is the correct aim of accounting?

Which of the following statements about accounting information is incorrect?

3. In a typical finance function, preparation of budgets and budgetary control would usually be the responsibility of which of the following roles?

3. Three of the following are outputs of a payroll system, and one is an input to the system. Which is the input?

3. Which of the following is an aim of the control system relating to accounts payable and purchases?

Which

of the following does company law require a statement of financial position to give?

7. The following, with one exception, are areas in which an integrated accounting software package has advantages compared to a series of separate (stand-alone) dedicated programs. Which is the exception?

7. A ........................................ is a program which deals with one particular part of a computerised business accounting system. Which of the following terms correctly completes this definition?

9. All the following, with one exception, are examples of advantages of a computer-based accounting system over a manual system. Which statement is the exception?

9. A spreadsheet software application may perform all of the following business tasks except one. Which one of the following is the exception?

9. The preparation and filing of accounts by limited companies each year is required by which of the following?

9. All the following statements except one are examples of the advantages that a computer-based accounting system used by a management accountant has over a manual system.

   Which statement is the exception?

13. Gordon works in the accounts department of a retail business. He and his colleagues are looking at the sales figures for various types of clothing. The director asks them to use exception reporting to summarise their findings. Which of the following correctly defines the concept of 'exception reporting' within a business context?

13. A small company's computer system comprises five desktop personal computers located in separate offices linked together in an intranet within the same building. The computers are not connected to the Internet and employees are not allowed to take storage media into or out of the building. Information which the business' owner wishes to keep confidential to herself is stored in one of the computers.

    Which one of the following statements can be concluded from this information?

13. ............................... Systems pool data from internal and external sources and make information available to senior managers, for strategic, unstructured decision-making.

    Which word or phrase correctly completes this sentence?

All the following statements except one describe the relationship between data and information. Which

one is the exception?

INPUT DATA- ? -DATABASE

APPLICATION PROGRAMS

SALES APPLICATIONS STATISTICS ETC

BRANCH AND PERSONNEL STATISTICS ETC

What element of a database system is represented by the question mark in the above diagram?

Which

of the following statements about data security is not true?

19. Office Automation Systems are designed mainly to increase the ........................................ of data and information workers.

    Which word correctly completes this sentence.

19. Which of the following user groups of financial and accounting information are likely to need, and have access to, this information most?

To whom should the internal audit department of an organisation report?

22. Which of the following statements, in the context of computerised accounting systems, is not true?

22. Which function in an organisation is responsible for ensuring that only properly authorised purchases which are necessary for the business are made?

22. There is a need for co-ordinated information flow between sections and departments in accounting management. To which of the following should the receivables ledger section give information about overdue debts?

Which

one of the following is not part of the regulatory system?

International Financial Reporting Standards are issued by which one of the following organisations?

Which of the following is not an element of fiscal policy?

2. Which of the following is associated with a negative Public Sector Net Cash Requirement?

2. ............... taxes are collected by the Revenue authority from a business, which attempts to pass on the tax to consumers in the price of goods.

   Which word correctly completes this statement?

2. If a government has a macro-economic policy objective of expanding the overall level of economic activity, which of the following measures would not be consistent with such an objective?

2. The currency in country X is the Krone while country Y uses the Euro. Country Y has recently experienced an increase in its exchange rate with Country X. Which of the following effects is likely to result in Country Y?

2. The following, with one exception, are 'protectionist measures' in international trade. Which is the exception?

1.  Are the following statements true or false?

   (2 marks)

   1. 1  Frictional unemployment will be short term

   2. 2  Governments can encourage labour mobility if they want to reduce unemployment

Monetary policy is a government economic policy relating to:

1. 1  Interest rates

2. 2  Taxation

3. 3  Public borrowing and spending

4. 4  Exchange rates

Which of the above are correct?

Which of the following organisations might benefit from a period of high price inflation?

Which

of the following are the goals of macroeconomic policy

1. 1  Encouraging economic growth

2. 2  Low unemployment

3. 3  Achievement of a balance between exports and imports

4. 4  Achieving zero inflation

Which

of the following is an example of cyclical unemployment?

A surplus on the balance of payments usually refers to a surplus or deficit on the ........................................ account.

Which word correctly complete this statement?

Northland, Southland, Eastland and Westland are four countries of Asia. The following economic statistics have been produced for the year 2007.

Country
Change in GDP (%)
Balance of payments current account ($m) Change in consumer prices (%)
Change in working population employed (%)

Northland

–0.30 +5550.83 +27.50 –4.76

Southland

+2.51 –350.47 +15.37 +3.78

Eastland

–0.55 –150.90 +2.25 +1.76

Westland

+2.12 +220.39 +2.15 –8.76

(2 marks)

Which country experienced stagflation in the relevant period?

............ economic growth is determined by supply-side rather than by demand side factors.

Which word correctly completes this statement?

1. In a free market economy, the price mechanism:

1. The supply curve of a firm operating in a competitive market is its

A

legal minimum price is set which is below the equilibrium price. What will be the impact of this?

Which one of the following would cause the supply curve for a good to shift to the right (outwards from the origin)?

When the price of a good is held above the equilibrium price, the result will be

Which one of the following would not lead directly to a shift in the demand curve for overseas holida

7. Which of the following is likely to lead to a fall in the price of good Q which is a normal good?

7. According to the theory of the firm, which of the following statements describes an oligopoly?

9. Which of the following is not a substitute for carpets?

9. Which of the following is not a complement to cars?

9. The demand for fashion goods is not influenced by:

if the price of coffee falls, which one of the following outcomes would be expected to occur?

What is an inferior good?

14. Consider the price and demand for flower vases. The price of cut flowers goes up sharply. Which of the following would you expect to happen?

14. Consider the price and demand for tickets to travel by sea ferry. The price of travelling by hovercraft (a substitute form of travel) goes up. Which of the following would you expect to happen?

The summer demand for hotel accommodation in London comes mainly from foreign tourists. Demand for hotel rooms in London in summer could be reduced by a fall in the price or value of which of the following?

1. 1  US dollars

2. 2  Aeroplane tickets

3. 3  Sterling

17. ABC produces a variety of soft drink. It has two competitors but all three producers use product differentiation to distinguish themselves from each other. What type of market is this?

17. Suppose that, in a certain advanced industrialised country, the government has applied price controls over rents of both public and private rented accommodation for a number of years, and a serious problem of widespread homelessness has built up. Just recently, the rent price controls have been eased. Which of the following consequences should now occur?

1. 1  An increase in homelessness

2. 2  In the longer term, an increase in new building work

3. 3  The provision of more rented accommodation

4. 4  Fewer owner-occupied dwellings

The demand curve for a resource may shift because of

The income elasticity of demand for a product is high. This means that:

Using the point method, what is the price elasticity of demand of product X as price falls from its current price of $20 to $15?

Price Quantity

Old

price 20 quantity 10

New

price 15 quantity 15

22. Consumer surplus is:

22. Which combination of demand and supply curves would be appropriate for a firm attempting to increase its profits by increasing its market share?

22. If the absolute value of the price elasticity of demand for dry white wine is greater than one, a decrease in the price of all wine would result in:

22. Mr Smith has a limited income which restricts the number of different goods he can buy. Which one of the following best describes the position at which Mr Smith's utility from purchasing different goods is maximised?

Which

of the following statements about an organisation chart is not true?

Which

of the following is a correct definition of 'span of control'?

Which

of the following terms is not used by Mintzberg in his description of organisational structure?

Y plc is a growing organisation which has recently diversified into a number of significant new product markets. It has also recently acquired another company in one of its overseas markets.

What would be the most appropriate form of organisation for Y plc?

Which

of the following principles of classical management is challenged by matrix management?

Which

of the following statements about the informal organisation is not true?

Which

one of the following is an advantage of centralisation?

8. Which of the following statements is/are true?

   (i) An informal organisation exists within every formal organisation
   (ii) The objectives of the informal organisation are broadly the same as those of the formal

   organisation
   (iii) A strong, close-knit informal organisation is desirable within the formal organisation

8. What is an organisation which has removed the internal barriers which separate hierarchy levels and functions and also between the organisation and its suppliers, customers and competitors known as?

1. Which

   of the following statements are true?

2. i)  With a shared service centre services are likely to be less tailored

3. (ii)  The IT function is commonly provided using shared service approach

4. (iii)  A shared service centre is not part of the organisation