PM has managed 4 projects for the company and is being considered to join the project management department. Here's what was learned after the process of evaluating his capabilities: this PM's first project had a cost fluctuation of CV = -500, used 2 key resources, and needed to redo the principles. The project is in the implementation phase and is ranked 14th priority in the company. The second project ended up with a schedule variation of +100, was completed on a vast compressed schedule, and received a letter of recommendation from the sponsor, but the project's product was not used. The third project had 23% more changes than expected, had an SPI=0.90 and 35 issues log entries when the project was completed. Each project has a cost budget of $1,000 and is about 20 to 28% more variable than other projects of the same scale. The project management department decided not to consider this PM person in the room anymore. Which of the following best describes why the PM was not allowed in?

The new project excites both the PM and the project team. This is the first time a PM person has been assigned the role of PM. The team felt like they were capable of completing work that had never been done before. A team of 29 people contributes to product description and a team of 9 experts with extensive professional experience. During the planning process, three highly specialized employees disagreed on the scope of the two products. one ng indicates that the draft WBS should add 2 work packages. one person said that the work package involved should not have been implemented. The third person agrees with the above two people. How should PM resolve this conflict?

The PM is expecting a product to be submitted by email from an employee today. At the end of the day, the PM contacts the employee to inform them that the PM has not received the email. The employee apologized and said he could not email about the product, and it would be sent via mail instead of email. The employee went on to explain that he informed the PM this would happen during a phone call while the PM was traveling. PM said: "Are we going to talk when I told you I couldn't hear you because the signal was weak?" The employee replied, “Yes.” What will prevent this problem?

Working on a project in progress when the PM suddenly heard two employees arguing about a set of instructions. PM investigated and discovered that the instructions for the construction of the concrete foundation being poured were mistranslated between the two different languages being used on the project. Which of the following is best for the PM to do first?

While planning a project, which will typically have the most priority, quality, cost or schedule?

Quality is

Common causes of project conflict are schedules, project priorities, and:

In what situations can a WBS be an effective aid to communications?

A project has several teams. Team C once missed a deadline in the past. This caused team D to cancel the critical path a few times. As the leader of team D, you receive information that the next deadline may not be met. You should meet and discuss with:

Pareto diagram helps PM

Which factor has the greatest influence on the estimated per unit labor cost for the project?

You are managing a project and are in a deadline-driven environment. This will require more attention, since the inventory in this environment is:

An employee is touring the manufacturing plant of one of the suppliers. Which of the following is the most important thing to do in any call the PM makes?

A PM has a project team consisting of employees from 4 countries. The project is important to the company, and the PM is involved in the project's success. Project duration is acceptable. What type of communication method should he use?

Project information was distributed according to the communications management plan. Some project deliverables have changed in accordance with the project management plan. A stakeholder expressed surprise to the PM when he heard the announced changes to the project product. All relevant parties receive notification of the change. What should PM do?

You are on a project to build new equipment. The structures are in place and the heat pipes are in place, when the senior manager informs you that he is worried the project will not meet quality standards. What should you do in this situation?

team is using a fishbone diagram to help determine which quality standards will be used in a project. What quality management process are they in?

Evaluating project performance differs from evaluating project team performance in that project performance evaluation focuses on:

PM must publish the project schedule. Activities, start and end dates and resources have been identified. What should the PM do next?

270. Lessons learned, best accomplished by:

Two employees are arguing about what needs to be done to complete a work package. If the PM wants to know what's going on, she should pay most attention to:

The PM notices that the project activities being completed by a department are not working significantly according to plan. By the deadline, no activity or work package is on the critical path, and it affects the critical chain plan. PM is upset about this problem. When 4/5 activities in the critical path must be performed by this department. after making 3 calls, the PM finally decided to go against the leader of this department and determine what was going on. This conversation was long because they both spoke two different languages and they tried to communicate in French (a common language). To make communication simpler, the PM regularly asks the leader of this department to repeat what was said. He told his employees to follow company policy and required two levels of testing. During the course of the conversation, he also made a comment that led the PM to believe that the policy covered too much work. This is the 4th time PM has heard comments like that. What should the PM do best?

Conflict resolution techniques that may be used in the project include: confrontation, smoothing, force and:

Testing the entire population would: (testing the entire population would)

You have just found out that a major subcontractor for your project has delivered goods behind schedule. This subcontractor approaches you and asks to continue accepting the goods, which will be delayed but will receive a partial price reduction. This offer is an example of:

manager notices a PM who is holding a meeting with several project team members and several project stakeholders to discuss project quality. The project schedule will be compressed and the CPI is 1.1. They worked hard on the project, the project team was rewarded according to the PM's bonus system, and this was a solid team. The manager hypothesized that the PM did not have enough time to hold quality meetings when the schedule was not compressed. Which of the following best describes what this manager did wrong?

Communication is the key to project success. As PM, you have three stakeholders that need to communicate. You have 6 communication channels. A new stakeholder is added and you also have to communicate with him. So how many communication channels do you have?

One obstacle facing a project team in a matrix-oriented organization is:

There were several work packages that were successfully completed in the project and the sponsor had some appreciation for the improvements. The project was on schedule to meet the aggressive schedule when the next action of the critical path activity encountered a major setback. This activity has 14 days of float and takes 4 days to complete. There are 2 other skilled staff members to assist with this activity, if necessary. The PM received a call that 3 other employees were trying to leave the project because they did not feel that the project could be successful. As the PM continued to pursue the issue, she discovered that these employees had problems that had not been previously identified. Which of the following is best for improving the project?

Your project is having a difficult time getting formal approval of the project management plan because there are many unapproved stakeholder requests to be involved in the project. Stakeholders bicker and slow down the project as they hold meeting after meeting about their demands. The project was finally approved and started 6 months ago. All of the following would be good preventive actions except:

A PM is overwhelmed with problems on his project. He identifies the root cause of the problem in order to determine where to focus. Which of the following tools is best for him to use?

Everything is working well in the middle of a project. The work authorization system allowed everyone to know when work started, and error logs helped track stakeholder requests. The beneficial cost ratio improved and the sponsor expressed his appreciation for the project team's efforts by hosting a milestone party for the team. PM received a call from a project member saying that the results from the completion of the previous activity were delayed by 2 days. Which of the following reasons best explains why this occurs?

The project team has just created a plan that describes how they will implement the quality policy. It addresses the organizational structure, responsibilities, procedures and other information about the plan for quality. If this changes during project implementation, which of the following plans will change accordingly?

During project team meetings, the project team adds specific scope of additional work because they determine that it will benefit the customer. What is wrong in this situation?

A control scheme helps PM

Halo effect related to trends:

Communications below the contract should be directed toward:

During each project team meeting, the PM asks each project team member to describe the work they are doing, and the PM assigns new tasks to each member. The duration of the meeting increases due to the many different tasks assigned. This can happen for all of the following reasons except:

Which of the following is most similar to the results of block communication?

The project you are working on has increased cost efficiency, increased efficiency and increased morale. What could be the cause for these changes?

CPI=1.02, the benefit-cost ratio was 1.7 and the last round of performance review determined that some further adjustments were needed. The project team relocated to the new building when the project began. each person commented on how excited they were to get to use the new device. The sponsor provided adequate support to the project and some unknown risks occurred. In an effort to improve performance, PM spends part of the project budget on new chairs for the team members and advertises the term “senior” to each team member's job title. Which of the following is true about PM's project?

The project has just begun and includes personnel from 14 different departments. The project charter is signed by one person and includes more than 30 key requirements that must be met in the project. The sponsor informs the PM that the SPI must be kept between 0.95 and 1.1. A few minutes of investigation led to the identification of 34 interested parties, and the target schedule was binding. PM has just been hired. Which of the following types of project management authority is best to help the PM gain cooperation from others?

The project had 13 employees and was influenced by 15 departments within the organization. Because the project had completed 20% of the project deadline and had successful performance reports from 5 departments, the PM organized a party. The PM invites stakeholders from all departments, providing good reviews for an informal communication opportunity to spread the word to departments not yet involved in the project. At the party, the PM went around to explore and find information related to one of the departments that was talking about setting up more formal meetings in the project. The best thing the PM should do first is:

A PM is in the execution phase of a project when a stakeholder requests a major change. This change will result in the project's third major overhaul. At the same time, the PM discovered a large work package was completed because a manager had transferred his employee to another project with a higher priority. Who is the best person for the PM to identify these issues with?

During the project execution phase, a project team employee informs the PM that a work package does not meet quality standards, and she believes the work package cannot be met. PM meets with relevant parties to analyze the situation. What quality management process is this PM in?

During the project planning phase in a matrix-oriented organization, the PM determines that additional human resources will be needed. PM will request these resources from:

The project is challenging to manage. Each person is pushed to complete the project on time. Unfortunately, the tension increased to the point that every project team meeting became a battleground and little work was accomplished during the meeting. An employee asked to be absent from the next meeting because he was making him angry. Meanwhile, the sponsor requested to attend to better understand how the project was being implemented and the issues involved in completing the project, and the client began discussing adding scope to the project. In this situation, what is the best PM to do?

Which of the following is not a component of quality control?

Ishikawa diagrams help:

New software installation project is underway. The PM is working with the quality assurance department to improve everyone's confidence that the project will meet quality standards. Which of the following must they have before starting this process?

Which of the following is not an example of inappropriate costing?

You're a PM for a large information systems project when someone from the quality department comes in and talks about starting to quality check your project. The project team, already under pressure to complete the project as quickly as possible, felt uneasy about this inspection. You should explain to the team that the purpose of quality testing is:

Which of the following is not quality assurance?

Compliance of official documents with customers is required when:

large project is underway when a project team member reviews the project status report. He sees that the current project is running behind schedule. Upon further investigation, he noticed that the delay was the cause of his activity being rescheduled while he was abroad and unable to carry out the activity. This was a major concern since he was committed to the project's success and he did not want to be the cause of further project delays. What's the best thing to do?

The highest point in Maslow's hierarchy of necessity is:

A large 1-year telecommunications project is halfway through when you take over the PM position from another person. The project entailed 3 different vendors and a project team of 30 people. You want to see project communication requirements and what techniques are used to help with communication. Where will you find it?

230. A PM just found out that the project's main subcontractor is always behind schedule. The project staff responsible for this part of the project is not progressing well with this subcontractor. To solve the problem, the PM said: "Both of you have to give up something to solve this problem". What problem solving method is the PM using?

Project implementation has CPI=1.03 and SPI=1. There are 14 employees and each employee has input into the final project management plan. The customer agreed to 3 completed deliverables to date with no complaints and the responsibility assignment matrix has not changed since the project started. The project is being completed in a matrix environment and there are no contracts added to the project. The sponsor is satisfied with the status of the project, an employee always complains about his project work being quite time consuming. Which of the following is best for the PM to do?

You are a PM leading a cross-functional project in a weakly matrixed environment. No project team members report to you in a meaningful way, and you don't have the ability to directly reward their work. Difficult projects, entailing strict time constraints and challenges in quality management. Which of the following types of project management strengths would be most effective in this situation?

You have just been assigned as PM for a large production project. This 1 year project is half done. it entailed 5 sellers and 20 company members joining the project team. You want to quickly review how the project is progressing. Which of the following reports is most useful for finding such information?

A PM has a complex problem to solve and makes a decision about what needs to be done. A few months later, the problem appeared again. What did PM NOT do before?

The project progress meeting did not go well. People talk all the time, many people don't participate, and many topics are discussed randomly. Which of the following rules for effective meetings was not followed?

Corporate procedures include documenting lessons learned. Which of the following is the best way to use the lessons learned?

A project status report is an example of what type of communication?

A project employee does not work well on the project because she lacks experience in systems development work. There is no one available who is qualified to do this. For PM, which solution is best?

When a PM is busy negotiating, nonverbal communication skills are

A PM has problems with the project team's performance. What type of communication will help the PM identify the problem?

Most uses of communication ……………… are largely like helping in solving complex problems

What conflict resolution technique is the PM using when he says: “I can't solve the problem right now”?

A PM overhears a conversation between two stakeholders talking about their dissatisfaction with the project's impact on their departments. Stakeholder A asks if the project is on schedule and party B answers 1.05. Party A asked PM if he knew how this was related to Party B, Party B replied he was not sure. What is the best thing for a PM to do?

The engineering department wants the project target to improve by 10%. The IT department wants the department's resources to not be used more than 5% on the project. The board of directors, also your boss, wants the project team to reduce tax liability. The best thing to do is:

You have just been assigned as PM for a new communications project and are starting the second phase of the project. There are quite a few risks present in the project, but no one estimates them to assess the range of possible outcomes. What needs to be accomplished?

When checking an employee's calendar to schedule a meeting, you see that she scheduled a meeting with a key stakeholder but you were not notified. The best way to explore is:

While testing the durability of concrete poured on your project, you discover that more than 35% of the concrete does not meet your company's quality standards. You feel certain that the concrete will perform well, and you don't think the concrete needs to meet quality standards. what should you do?

Purchase insurance is best considered as an example of what type of risk?

A seller is implementing a CR cost reimbursement contract when the buyer decides to expand the scope of services and change to a fixed price (FP) contract. All of the following are at the seller's option, except

You are the PM for a new multinational project and your project team includes employees from 4 countries. Most employees had never worked on a project like this, but the project had great support from senior management. The best way to make sure that cultural differences do not affect the project is to:

The main goals of contract negotiation are:

The output of risk response planning is:

With an express contract, a seller completes the specified work, but the buyer is not satisfied with the results. Contracts will be reviewed to:

A PM is quantifying the risk for her project. She has a lot of outside expertise, but if only she could use it inside the project. How can this be done?

A PM has just completed a risk response plan for a technical project with a budget of $387,000. Which of the following should he do next?

Once signed, the contract is legally binding unless otherwise stated

Which of the following risk events most hinders achieving the project's schedule goals?

A PM discovers a defect in a product that must be delivered to the customer today. The PM knows that the customer does not have the technical knowledge to notice this defect. The product meets the contract requirements, but does not meet PM's quality standards. What should PM do in this situation?

In a fixed price contract, the fee or profit is

You have just discovered an error in the installation schedule that will prevent an important meeting (milestone date). the best thing you should do is:

Given that the two ends of the range of average estimates are +/-3sigma, which of the following range of estimates includes the least risk?

Management told a PM to subcontract part of the project to a company that management had worked with many times. In this situation, the PM should be most concerned about:

The PM is having a difficult time keeping the development project on schedule. The project required 220 people to complete. All project problems have been resolved and PM is satisfied, SPI=0.67, CPI=1.26, there are 23 activities in the critical path and the project PERT length is 26. In this condition, the report Monthly status should report that:

Which of the following is an advantage of centralized contracting?

During the project execution phase, a major problem occurred that was not in the risk register. What should you do first?

The sponsor is worried about the seller incurring additional profits in a cost plus fixed fee (CPFF) contract. Each month the seller asks the PM to submit CPI calculations and an analysis of costs to completion. The PM explains to the sponsor that additional profits should not be a concern in this project because:

All of the following are a common result of risk management, except:

If a risk has a 20% chance of occurring in a given month, and the project is expected to last 5 months, what is the probability that this risk event will occur in the 4th month of the project?

The sponsor and the PM are discussing what type of contract the PM plans to use in the project. The seller pointed out that the implementing organization had spent a lot of money to hire a design team to come up with the design. PM is concerned that the risk from the buyer will be as little as possible. One advantage of fixed price contracts for sellers is:

You are the PM for a large project in a government contract. The 2-year, multi-million dollar contract was signed 6 months ago. You are not involved in negotiating contracts or establishing procedures for managing changes, but you are inundated with changes from customers and from people within your organization. Typically, who will be responsible for the formal review of major project/contract changes?

manager responsible for a project has support from senior leadership. From the start, you disagreed with this manager about how the project should proceed and what the deliverables should be. You and she have disagreed on many issues in the past. Your department is tasked with delivering several important work packages for the project. What should you do?