Worksheetsđề 1 2
Total questions: 35
Worksheet time: 6hrs 50mins
Name
Class
Date
1.
1. Handling customer orders in the best possible manner is the goal of supply chain
a)
operations.
b)
planning.
c)
strategy.
d)
design.
2.
2. Seven-Eleven Japan's operations and distribution strategy focuses on
a)
convenience in the form of easy access stores.
b)
constantly adding new products and services.
c)
being responsive and having an excellent information infrastructure.
d)
low cost for gasoline, which drives traffic to the store.
3.
3. For any supply chain, the source of revenue is generated by
a)
information flows
b)
the customer
c)
efficient operations
d)
product flows
4.
4. A supply chain strategy involves decisions regarding all of the following expect
a)
transportation
b)
operating facilities
c)
inventory
d)
new product development
5.
5. A company's supply chain strategy
a)
defines the set of customer needs that it seeks to satisfy through its products and services.
b)
specifies the portfolio of new products that it will try to develop
c)
determines the nature of procurement and transportation of materials as well as the manufacture and distribution of the product.
d)
specifies how the market will be segmented and how the product will be positioned, priced, and promoted.
6.
6. The first step in achieving strategic fit between competitive and supply chain strategies is to
a)
ensure that all functional strategies within the supply chain support the supply chain's level of responsiveness.
b)
understand customers and supply chain uncertainty.
c)
match supply chain responsiveness with the implied uncertainty of demand.
d)
understand the supply chain and map it on the responsiveness spectrum.
7.
7. Each stage in a supply chain is connected through the flow of products, information, and funds. These flows often occur in both directions and are usually managed by
a)
upper management.
b)
the engineering department.
c)
one of the stages.
d)
the pricing department.
8.
8. A company's competitive strategy
a)
defines the set of customer needs that it seeks to satisfy through its products and services.
b)
specifies how the market will be segmented and how the product will be positioned, priced, and promoted.
c)
specifies the portfolio of new products that it will try to develop.
d)
determines the nature of procurement and transportation of materials as well as manufacture and distribution of the product.
9.
9. Demand is external to the supply chain and thus is most uncertain in the
a)
manufacturing cycle.
b)
procurement cycle.
c)
customer order cycle.
d)
replenishment cycle.
10.
10. Efficient supply chains
a)
have higher margins because price is not a prime customer driver.
b)
maximize performance at a minimum cost.
c)
maintain buffer inventory to deal with demand/supply uncertainty.
d)
respond quickly to demand.
11.
11. Supply chain surplus involves what two parts?
a)
Customer value and supply chain costü
b)
Customer value and high quality products
c)
Reliable transportation and supply chain cost
d)
Manufacturing cost and selling price
12.
12. An aggressive investment in customer analytics represents the use of which lever to reduce supply chain uncertainty?
a)
information
b)
Inventory
c)
Flexible capacity
d)
Time
13.
13. A supply chain features a constant flow of
a)
processes, funds, and product
b)
information, product, and fundsü
c)
personnel, information, and policies
d)
product, processes, and support
14.
14. Walmart’s supply chain features clusters of stores around distribution centers, which facilitates
a)
sharing of information with suppliers.
b)
frequent but inexpensive replenishment at the stores.
c)
high transportation costs.
d)
rapid design cycles from their R&D group.
15.
15. Customer order fulfillment refers to
a)
the process where the product is prepared and sent to the customer.
b)
the customer informing the retailer of what they want to purchase and the retailer allocating the product to the customer.
c)
the point in time when the customer has access to choices and makes a decision regarding a purchase.
d)
the process where the customer receives the product and takes ownership.
16.
16. The cycle view of a supply chain holds that
a)
all processes in a supply chain are performed in anticipation of customer orders.
b)
all processes in a supply chain are initiated in response to a customer order.
c)
the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
d)
the processes in a supply chain are divided into two categories.
17.
17. Supply chain responsiveness includes the ability to do which of the following?
a)
Substitute similar products to fill orders when the desired products are unavailable
b)
Report financial results with a high degree of accuracy
c)
Ship product in larger quantities than your competitors
d)
Meet a very high service level
18.
18. The uncertainty of customer demand for a product is the
a)
average forecast error.
b)
implied demand uncertainty.
c)
rate of strategic uncertainty.
d)
demand uncertainty.
19.
19. Customer value is
a)
the sum of the supply chain surplus and supply chain cost.
b)
supply chain profitability minus the supply chain cost.
c)
the remainder after supply chain cost is subtracted from supply chain surplus.
d)
the remainder after supply chain surplus is subtracted from supply chain cost.
20.
20. The profitability of a supply chain is impacted primarily by
a)
only the operation decision category.
b)
only the design and planning decision categories.
c)
the design, planning, and operation categories of decisions.
d)
only the planning and operation decision categories.
21.
21. The objective of customer order entry is to
a)
maintain a record of the product receipt and to complete a payment.
b)
ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
c)
get the correct orders to customers by the promised due date at the lowest possible cost.
d)
maximize the conversion of customer arrivals to customer orders.
22.
22. The process included in the replenishment cycle includes
a)
retail sale.
b)
production scheduling.
c)
manufacturing.
d)
order arrival
23.
23. The value chain in a company begins with
a)
new product development.
b)
the customer.
c)
marketing and sales.
d)
operations.
24.
24. Which of the following statements about the push processes is accurate?
a)
They may also be referred to as reactive processes.
b)
They may also be referred to as speculative processes.
c)
Execution is initiated in response to customer orders.
d)
At the time of execution, demand is known with certainty.
25.
25. Which statement about supply chains is most accurate?
a)
Flows in a supply chain may be managed by an intermediary
b)
If a supplier uses a shipping company to send the product to a customer, the shipping company is technically not a supply chain member
c)
New product development is a supply chain function
d)
Funds in a supply chain flow upstream only
26.
26. Which of these words best describes a typical supply chain structures?
a)
Static
b)
Cyclinal
c)
Customer
d)
Network
27.
27. Which of the following customer needs will cause implied uncertainty of demand to increase?
a)
Average forced season end markdown
b)
Lead time decreases
c)
Average stockout rate
d)
Product margin
28.
28. The drive for strategic fit should come from
a)
middle management.
b)
the highest levels of the organization.
c)
the supply chain manager
d)
the strategic planning department.
29.
29. Customer order arrival refers to
a)
the process where the customer receives the product and takes ownership.
b)
the point in time when the customer has access to choices and makes a decision regarding their purchase.
c)
the customer informing the retailer what they want to purchase, and the retailer allocating product to the customer.
d)
the process where a product is prepared and sent to the customer.
30.
30. Which element in the value chain is responsible for transforming inputs into outputs?
a)
Distribution
b)
All elements of the value chain do this.
c)
Marketing
d)
Operations
31.
31. The retailer and distributor engage in the
a)
procurement cycle.
b)
customer order cycle.
c)
manufacturing cycle.
d)
replenishment cycle.
32.
32. Activities involved in the supplier relationship management (SRM) macro process include
a)
planning of internal production and storage.
b)
supplier evaluation and selection.
c)
order management.
d)
order fulfillment.
33.
33. The manufacturer and supplier participate in the
a)
manufacturing cycle.
b)
procurement cycle.
c)
life cycle.
d)
replenishment cycle.
34.
34. A decision made about which markets will be serviced by which locations falls into the supply chain ________ phase
a)
conceptualization
b)
design
c)
operation
d)
planning
35.
35. A company's product development strategy
a)
defines the set of customer needs that it seeks to satisfy through its products and services.
b)
determines the nature of procurement and transportation of materials as well as the manufacture and distribution of the product.
c)
specifies how the market will be segmented and how the product will be positioned, priced, and promoted.
d)
specifies the portfolio of new products that it will try to develop.
100 %
