WorksheetsConflict Resolution Quiz
Total questions: 15
Worksheet time: 15mins
What are the six sources of conflict and what are examples?
A. Resources, information, values, emotional factors, power/structure, and relationships/roles.
B. Weather, time, space, food, water, and air.
C. Friends, family, school, work, hobbies, and sports.
D. Books, movies, music, games, art, and dance.
What is the conflict spiral?
A. A situation where conflict escalates and becomes more intense.
B. A peaceful resolution to a disagreement.
C. A type of dance.
D. A method of cooking.
What is the purpose of mediation/mediator?
A. To help resolve conflicts by facilitating communication between parties.
B. To make the conflict worse.
C. To take sides in the conflict.
D. To ignore the conflict.
What are the six steps of the conflict cycle?
A. Calm, agitation, harmful action, escalation, conflict resolution, and recovery.
B. Start, middle, end, repeat, pause, and stop.
C. Happy, sad, angry, calm, excited, and bored.
D. Morning, afternoon, evening, night, dawn, and dusk.
What is the formula for an I-Message?
I feel ____ when ____ because I need ____. Would you (or) Can we ____?
I think ____ when ____ because I want ____. Would you (or) Can we ____?
I feel ____ when ____ because I want ____. Would you (or) Can we ____?
I think ____ when ____ because I need ____. Would you (or) Can we ____?
In successful negotiations, parties will each have a chance to discuss the conflict from their perspective with a focus on meeting __________ and __________.
A. needs, interests
B. goals, objectives
C. demands, requirements
D. opinions, views
Which key vocabulary term means "an agreement reached by each side making concessions"?
A. Compromise
B. Collaboration
C. Mediation
D. Resolution
What is a good way to avoid taking dangerous risks?
Avoiding friends who pressure you
Being assertive and saying no
Finding safer alternatives
All of the above
What should students learn about sharing personal information electronically?
It can enhance their online presence
It can negatively impact personal safety
It has no impact on their safety
It is always safe to share personal information
What is a negative way to handle conflict?
Seeking a win-win solution
Ignoring the other person's feelings
Trying to understand the other side
Looking for a compromise
A constructive approach to resolving conflict involves:
Avoiding the issue
Forcing your opinion
Seeking mutual benefit
Holding a grudge
Which of the following is NOT a constructive way to resolve a conflict?
Listening to the other person's perspective
Yelling to make your point heard
Finding a compromise
Discussing the issue calmly
What is a key component of active listening?
Interrupting frequently
Maintaining eye contact
Thinking about your response
Ignoring body language
What is the role of a facilitator in conflict resolution?
A. To impose their own solution on the parties.
B. To help parties communicate and find their own solution.
C. To ignore the conflict and let it resolve itself.
D. To take sides and support one party over the other.
What is the first step in the conflict resolution process?
A. Identifying the source of the conflict.
B. Escalating the conflict to higher authorities.
C. Ignoring the conflict and hoping it goes away.
D. Taking immediate action without understanding the issue.
