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Managing the Sales Force

Total questions: 75

Worksheet time: 1hrs 4mins

Name
Class
Date
1.

It is the development of a sales force that includes coordination of sales operations, as well as the training and application of sales method that result in achieving sales goals and objectives.

a)

Sales Force Management

b)

The Sales Force

c)

Sales Force in Action

d)

Managing the Sales Force

2.

Sales management is critical in ensuring that a company's sales strategies translate into successful revenue generation.

a)

The Sales Force

b)

Managing the Sales Force

c)

Sales Management in Action

d)

Sales Force Management

3.

It is an essential part of the company's relationship with its customers, representing the brand and building customer trust.

a)

The Sales Force

b)

Sales Management in Action

c)

Sales Force Management

d)

Managing the Sales Force

4.

It is the roles within the sales force

a)

Inside Sales

b)

Inside Order Taker

c)

Outside Sales

d)

Outside Order Taker

5.

It focuses on remote customer engagement via phone, email, or virtual meetings.

a)

Outside Sales

b)

Outside Order Taker

c)

Inside Sales

d)

Inside Order Taker

6.

It involves meeting clients on-site to foster relationships, particularly effective for high-value deals or industries requiring a hands-on approach.

a)

Outside Sales

b)

Inside Sales

c)

Inside Order Taker

d)

Outside Order Taker

7.

It involves leading a sales team to achieve targets, aligning sales objectives with broader business goals, and addressing challenges like customer objections or shifting market dynamics.

(a)  

8.

Effective sales management required strong decision-making, leadership skills, and an understanding of both market demand and team capabilities.

(a)  

9.

The team of people in a company who work to sell the company's products or services to customers. They help customers understand what the company offers, answer questions, and build trust.

(a)  

10.

Salespeople can work in different ways: some work from the office, taking to customers by phone or online, while others travel to meet customer in person.

(a)  

11.

The sales team is often organized in different ways to best reach and serve customers based on their needs or location.

(a)  

12.

Give the Managing of the Sales Force

4 lines
13.

A salesperson whose major task is the delivery of a product (water, fuel, oil).

a)

Deliverer

b)

Missionary

c)

Order Taker

d)

Demand Creator

14.

It is an inside order taker (standing behind the counter) or outside order taker (calling on the supermarket manager).

a)

Deliverer

b)

Order Taker

c)

Missionary

d)

Technician

15.

A salesperson not permitted to take an offer but expected to rather to build goodwill or educate the actual out potential user (the medical "detailer" representing an ethical pharmaceutical house).

a)

Technician

b)

Demand Creator

c)

Solution Vendor

d)

Missionary

16.

A salesperson with a high level of technical knowledge (the engineering salesperson who is primarily a consultant to client companies).

a)

Missionary

b)

Technician

c)

Demand Creator

d)

Solution Vendor

17.

A salesperson who tells on creating methods for selling tangible products (vacuum cleaner, cleaning brushes, household products) out obtainable (insurance, advertising services, or education).

a)

Technician

b)

Demand Creator

c)

Missionary

d)

Solution Vendor

18.

A salesperson whose expertise is solving a customer's problem, often with a system of the company's products and services (for example, computer and communications systems).

a)

Demand Creator

b)

Missionary

c)

Solution Vendor

d)

Technician

19.

Give the types of salesman

4 lines
20.

Give the basic activities of a salesman

4 lines
21.

It is searching for prospects or leads

(a)  

22.

Deciding how to allocate their time among prospects and customers

(a)  

23.

It is about (a)   information about the company's products and services.

24.

It is about approaching, presenting, answering questions, overcome objections, and closing sales.

(a)  

25.

Providing various services to the customers-consulting on problems, rendering technical assistance, arranging financing, expediting delivery.

(a)  

26.

Conducting market research ang going intelligence work.

(a)  

27.

Deciding which customers will get scarce products during product shortages.

(a)  

28.

Sales reps have targets (like a certain amount of revenue or units sold. Meeting these shows they're productive and aligned with company goals.

a)

Sales Goals (Quotas)

b)

Sales Expense Ratio

c)

Call Frequency and Conversion Rates

d)

Customer Retention

29.

It shows how often sales reps contact customers and reveals how many of those calls lead to sales.

a)

Sales Goals (Quotas)

b)

Call Frequency and Conversion Rates

c)

Customer Retention

d)

Sales Expense Ratio

30.

Keeping customer coming back is important. High customer loyalty means sales reps are building good relationships and satisfying customers.

a)

Feedback and Adjustments

b)

Sales Expense Ratio

c)

Customer Retention

d)

Call Frequency and Conversion Rates

31.

This ratio compares the first of making sales to the revenue generated. A low ratio shows that sales efforts are cost-effective.

a)

Can Frequency and Conversion Rates

b)

Customer Retention

c)

Sales Expense Ratio

d)

Feedback and Adjustments

32.

It helps sales reps improve. By tracking these metrics, companies can adjust strategies to boost sales team performance and meet goals effectively.

a)

Sales Goals (Quotas)

b)

Customer Retention

c)

Feedback and Adjustments

d)

Sales Expense Ratio

33.

Sales reps aim to bring in a certain amount of money.

a)

Revenue Quotas

b)

Volume Quotas

c)

Profit Quotas

d)

Activity Quotas

34.

It focus on the number of units sold.

a)

Revenue Quotas

b)

Volume Quotas

c)

Profit Quotas

d)

Activity Quotas

35.

It focus on selling higher-margin products.

a)

Profit Quotas

b)

Activity Quotas

c)

Revenue Quotas

d)

Volume Quotas

36.

Track tasks like the number of calls or meetings with customers.

a)

Volume Quotas

b)

Activity Quotas

c)

Profit Quotas

d)

Revenue Quotas

37.

The type of sales force best suited to the business.

a)

Sales Force Objectives

b)

Sales Force Strategy

c)

Sales Force Structure

d)

Sales Force Size

38.

Set goals to align the sales team with company aims.

a)

Sales Force Objectives

b)

Sales Force Structure

c)

Sales Force Strategy

d)

Sales Force Compensation

39.

A well-structured team can target specific markets more effectively.

a)

Sales Force Objectives

b)

Sales Force Compensation

c)

Sales Force Size

d)

Sales Force Structure

40.

Determine the right size for the sales force

a)

Sales Force Size

b)

Sales Force Objectives

c)

Sales Force Strategy

d)

Sales Force Structure

41.

Determine the right size for the sales force

a)

Sales Force Size

b)

Sales Force Objectives

c)

Sales Force Strategy

d)

Sales Force Structure

42.

Determine the right size for the sales force

a)

Sales Force Size

b)

Sales Force Objectives

c)

Sales Force Strategy

d)

Sales Force Structure

43.

Plans may include fixed salary, commission and combination.

a)

Sales Force Strategy

b)

Sales Force Structure

c)

Sales Force Compensation

d)

Sales Force Size

44.

Two main strategies of sales force strategy

(a)  

45.

Two main strategies of sales force strategy

(a)  

46.

Two main strategies of sales force strategy

(a)  

47.

Two main strategies of sales force strategy

(a)  

48.

Company-employed reps who work in-office or on-site.

(a)  

49.

Independent reps in commission, expanding market reach.

(a)  

50.

It is by region, by specific product, by customer type, and a blend for specific needs of fair force structure.

(a)  

51.

Determine the right size for the sales force are includes:

a)

Grouping customers based on sales volume

b)

Establishing how often each group should be contacted.

c)

Calculating the total number of contacts needed annually.

d)

Estimating how many calls each sales rep can make per year.

e)

Dividing total required calls by the average number of calls per rep to determine their number of reps needed

52.

It includes the stable income of sales force compensation.

(a)  

53.

It includes the reward sales of sales force compensation

(a)  

54.

It is a mix with potential bonuses for customer satisfaction and teamwork of sales force compensation.

(a)  

55.

The pathways through which products mine from manufacturers to consumers.

(a)  

56.

It is a distribution channels that left companies sell their products straight to customers without using anyone else. This gives business full control over how they sell and promote their products.

(a)  

57.

It is a distribution channels that involve using other companies, like wholesalers and retailers, to sell products. This method can help businesses reach more customers without having to do all the selling themselves.

(a)  

58.

What is the three main distribution strategies that businesses can choose from:

(a)  

59.

It is used for products that are commonly used and expected to be available everywhere.

a)

Intensive Distribution

b)

Selective Distribution

c)

Exclusive Distribution

d)

Physical Distribution

60.

It means that a company chooses specific outlets to sell its products, rather than selling everywhere.

a)

Intensive Distribution

b)

Selective Distribution

c)

Exclusive Distribution

d)

Physical Distribution

61.

It is a strategy where a company allows a specific retailer to sells is products.

a)

Intensive Distribution

b)

Selective Distribution

c)

Exclusive Distribution

d)

Physical Distribution

62.

It includes the flow of goods from manufacturers to end users.

(a)  

63.

It is about how companies handle customer orders from start to finish.

(a)  

64.

What is the key parts of order processing

a)

Order Entry

b)

Credit Checks

c)

Inventory Management

d)

Shipping & Delivery

e)

Payment Collection

65.

It involves storing finished products until they are sold. This is important because production and buying don't always happen at the same time.

(a)  

66.

It decides how much stock to keep. Holding too much stock can be costly, di companies balance customer demand with costs.

(a)  

67.

It covers the sale of goods to businesses that resell them.

(a)  

68.

They differ from retailers mainly in their focus on larger transactions and business clients.

(a)  

69.

It involves selling goods directly to consumers for personal use.

(a)  

70.

Key points of warehousing include:

a)

Centralized and Decentralized Warehouses

b)

Warehouse Functions

c)

Technology Use

d)

Centered and Decentered

71.

Important Aspect of Inventory Control includes:

a)

Reorder Points

b)

Cost Balance

c)

Valuation

d)

Inventory Management

72.

Different key points of wholesaling

a)

Merchant Wholesaler

b)

Limited Service

c)

Wholesalers

d)

Brokers & Agents

73.

Retailing can occur in various formats, including:

a)

Store Retailers

b)

Non - Store Retailers

c)

Merchant Retailers

d)

Grocery Retailers

74.

It is vital in logistics, affecting product pricing, delivery timelines, and product condition upon arrival.

(a)  

75.

Key considerations of transportation includes:

a)

Shipping Methods

b)

Transport Mode Combinations

c)

Carrier Options

d)

Shipping Pipeline