The telephone is answering within 3 rings or 10 seconds with an appropriate greeting or in the case of digital communication, responded within 3 minutes. True or false?

If the tray/trolleys removal is requested, it is collected within 10 minutes for Urban hotels and 15 minutes for resort hotels. True or false?

Associates repeat the order either during or at the end of the call. True of false?

Salt and pepper __________ (1) are available and if so ________ (2)

All food is covered with a crochet and/or something form or covering.

Associates do not need advice the delivery time. True of False?

Associates knock on the door/ring the doorbell and if required wait _______ seconds, and then knock on the door/ ring doorbell again and announce their department before asking to enter the room

Tablecloths/plate mats/napkins are clean, pressed and free of any stains/ tears (paper is acceptable)

The opening hours of In-Villa-Dining service are .