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QUIZZ

Total questions: 17

Worksheet time: 9mins

Name
Class
Date
1.

WAHAT DOES HOSPITALITY MEAN

a)

TAKING CARE SICK PEOPLE

b)

PROVIDING SERVICES TO GUEST AND CUSTOMERS

c)

SELLING PEOPLE PRODUCT

d)

MANAGING AN OFFICE

2.

WHAT'S IS THE FRONT DESK'S MAIN RESPONSIBILITY IN A HOTEL

a)

PREPARING FOOD FOR GUESTS

b)

CLEANING GUESTROOMS

c)

WELCOMING AND ASSISTING GUESTS DURING CHECK IN AND CHECK OUT

d)

MANAGING LAUNDRY SERVICES

3.

WHICH OF THE FOLLOWING IS NOT A TYPE OF ROOM IN A HOTEL

a)

SINGLE ROOM

b)

SUITE ROOM

c)

ADJOINING ROOM

d)

DORMITORY ROOM

4.

WHAT IS THE TERM USED FO THE STAFF RESPONSIBLE FOR CLEANING THE HOTEL ROOMS

a)

RECEPTIONIST

b)

BELLBOY

c)

HOUSEKEEPING

d)

BARTENDER

5.

WHAT IS THE MAIN PURPOSE OF CUSTOMER SERVICE IN HOSPITALITY INDUSTRY

a)

TO SELL MORE HOTEL ROOMS

b)

TO MAKE GUEST FELL COMFORTABLE AND SATISFIED

c)

TO CLEAN PUBLIC AREA

d)

TO INCREASE HOTEL PROFIT

6.

WHO IS RESPONSIBLE FOR CARRYING GUEST'S LUGGAGE IN A HOTEL

a)

FRONT DESK ATTENDANT

b)

BELLBOY

c)

ROOM BOY

d)

CHEF

7.

WHAT DOES ROOM SERVICE PROVIDE

a)

CLEANING THE HOTEL ROOMS

b)

DELIVERING FOOD AND DRINKS TO A GUEST'S ROOM

c)

FIXING ELECTRICAL ISSUES IN THE ROOM

d)

CHECKING AND OUT GUEST

8.

WHAT IS THE MAIN FUNCTION OF A HOTEL

a)

TO SELL FOOD AND BEVERAGES

b)

TO PROVIDE ACCOMMODATION AND SERVICES TO GUEST

c)

TO ORGANIZE OUTDOOR EVENT

d)

TO PROVIDE TRAINING FO STAFF

9.

WHICH TYPE OF HOTEL IS BEST FOR BUSINESS TRAVELLERS

a)

RESORT HOTEL

b)

AIRPORT HOTEL

c)

BUSSINESS HOTEL

d)

BOUTIQUE HOTEL

10.

WHAT TY[E OF HOTEL IS POPULAR FOR FAMILY VACATIONS

a)

BUSINESS HOTEL

b)

RESORT HOTEL

c)

CAPSULE HOTEL

d)

TRANSIT HOTEL

11.

WHAT IS DIGITAL TOURISM

a)

TRAVELING TO LEARN NEW TECHNOLOGY

b)

USING VIRTUAL REALITY AND APPS TO EXPLORE DESTINATION

c)

TAKING PHOTOS WITH DIGITAL CAMERAS DURING TRIP

d)

BOOKING TOURS WITHOUT A GUIDE

12.

WHICH FACTOR HAS GREATLY INFLUENCED TOURISM TREND IN RECENT YEARS

a)

GLOBAL WARMING

b)

SOCIAL MEDIA

c)

POLITICAL STABILYTY

d)

TRADITIONALADVERTISING

13.

WHAT IS INCLUDED IN FULL PLAN PACKAGE AT A HOTEL

a)

ROOM ONLY

b)

ROOM , MEALS AND DRINK

c)

ROOM AND BREAKFAST ONLY

d)

ROOM AND ACTIVITIES

14.

WHICH HOTEL CHAN MANAGES THE BRANDS LE MERIDIEN AND WESTIN

a)

HILTON HOTELS

b)

MARRIOT INTERNATIONAL

c)

ACCOR HOTEL

d)

INTERCONTINENTAL

15.

WHICH HOTEL GROUP MANAGES THE MERCURE BRAND

a)

MARRIOT INTERNATIONAL

b)

HILTON HOTEL

c)

ACCOR

d)

INTERCONTINENTAL

16.

HOTEL SAVOY IS LOCATED IN WHICH CITY

a)

JAKARTA

b)

SURABAYA

c)

BANDUNG

d)

BALI

17.

WHICH HISTORICAL HOTEL IN INDONESIA WAS ORIGINALYY NAMED THE ORANGE HOTEL

a)

HOTEL INDONESIA

b)

HOTEL MAJAPAHIT

c)

BOROBUDUR HOTEL

d)

SAVOY