WorksheetsEIA_Q&A_HK Round2
Total questions: 20
Worksheet time: 15mins
The standard Entering the Guest Rooms is displayed?
Ring doorbell and do not need to confess the name
Ring doorbell and announce “Housekeeping”
Knock and confess "Housekeeping"
Which behavior should the housekeeping staff do?
Announce and ask for permission to clean the room “Xin chào, May I clean your room?”
Always open the door slowly and carefully
Do not throw soap in toilet, this will block the toilet bowl. There is a bag on trolley for used soap
All are correct
What are the principles of cleaning?
Wear gloves if clean toilet and touch dirty linen
No need to use chemicals to clean
Use wet or damp cloth depend on surface
Never use guest soiled towels and linen for cleaning
Pillows are washed every 2-4 months (per occ.)
True
False
How many days do you replace the linen in an occupied guest room?
( (a) day(s)/time)
How long does it take to run on request?
2-3 minutes
5-10 minutes
5 - 7 minutes
How many 2-bedroom villa?
1
2
3
Which types of room have set up female and male hat?
(a)
How many bottle of water is set up for the guest room?
2 pcs
3 pcs
4 pcs
5 pcs
Dry laundry service is available at the resort for guest who require them
True
False
How many hours does the fast laundry service take to deliver to the guest room?
From 2 to 4 hours
From 4 to 6 hours
From 2 to 6 hours
From 3 to 6 hours
Which brand of mattress is set up for the guest room?
(a)
How many types of pillows are available upon request?
(a)
Which brand of wet amenities is set up for the guest room?
(a)
Which brand of tea is set up for the guest room?
(a)
Which brand of linen is used for the guest room?
(a)
Which brand of chemical is used for the guest room?
(a)
How many rooms have connecting door keys?
(a)
What kind of towels have set in the bathroom?
Bath Towel - Hand Towel - Face Towel - Large bath Mat (Bathtub) - Bath Mat (Shower) - Floor Bath Rug (Sink)
Large bath Mat (Bathtub) - Bath Mat (Shower) - Floor Bath Rug (Sink
Bath Towel - Hand Towel - Face Towel - Bath Mat (Shower
What is the index for calling Guest Service Line from the guest room?
(a)
