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WorksheetsPROFE6 313 - Midterm Exam - BSIS 3A
Total questions: 85
Worksheet time: 1hrs 12mins
Name
Class
Date
1.
What is an Enterprise System (ES)?
a)
A system used only for customer service
b)
A type of computer software that helps businesses manage their work and information
c)
A personal management app for employees
d)
A social media platform for companies
2.
Why are Enterprise Systems important?
a)
They increase paperwork in companies
b)
They slow down communication between departments
c)
They help in decision-making and improve efficiency
d)
They eliminate the need for employees
3.
What was the main method of record-keeping before computers?
a)
Digital spreadsheets
b)
Paper records
c)
Cloud databases
d)
Voice recordings
4.
What major development happened in the Enterprise Resource Planning (ERP) stage?
a)
Businesses continued using paper records
b)
Factories stopped using computers
c)
Companies started using a system that connects all departments
d)
Employees could only work on-site
5.
What is a key feature of Cloud-Based Enterprise Systems?
a)
They are only accessible from office computers
b)
They store data in filing cabinets
c)
Employees can access data from anywhere using the internet
d)
They require physical servers in every office
6.
What does Enterprise Systems Architecture refer to?
a)
How a company's office building is structured
b)
The structure of an enterprise system and how its parts work together
c)
A companys marketing strategy
d)
The financial reports of a business
7.
In a Monolithic Architecture, the system is:
a)
Spread across multiple small applications
b)
Divided into different layers
c)
A single large system where everything is connected
d)
Completely cloud-based
8.
What happens when a company implements an Enterprise System?
a)
Work processes become slower and less organized
b)
Different departments can work together more efficiently
c)
Employees rely entirely on paperwork
d)
Customer service becomes more complicated
9.
One benefit of an Enterprise System is that it improves customer service.
a)
True
b)
False
10.
Before computers, businesses kept records primarily on paper.
a)
True
b)
False
11.
Which of the following is NOT a benefit of Enterprise Systems?
a)
Improved communication
b)
Increased paperwork
c)
Time and cost savings
d)
Better decision-making
12.
Which of the following is an example of an Enterprise System?
a)
Facebook
b)
Amazons order management system
c)
Microsoft Paint
d)
Personal finance app
13.
What was the purpose of Material Requirements Planning (MRP)?
a)
To handle customer service requests
b)
To plan and manage production materials
c)
To replace paper records
d)
To eliminate the need for factories
14.
Which Enterprise Systems Architecture consists of multiple layers?
a)
Monolithic Architecture
b)
Layered (Tiered) Architecture
c)
Cloud-Based Architecture
d)
Distributed Ledger System
15.
What does the Database Layer in a layered architecture do?
a)
Displays the user interface
b)
Stores and manages data
c)
Processes user commands
d)
Handles company payroll
16.
Which company uses an Enterprise System to manage orders, employees, and payments across thousands of stores?
a)
McDonald's
b)
Spotify
c)
YouTube
d)
Netflix
17.
Which of the following describes Cloud-Based Architecture?
a)
Software is installed on individual computers
b)
The system is accessed through the internet
c)
Data is stored only on local servers
d)
It does not support real-time access
18.
Which technology enabled Enterprise Systems to become accessible from anywhere?
a)
Cloud computing
b)
Typewriters
c)
Fax machines
d)
Paper records
19.
Which of the following was a key feature of early business systems (1960s-1970s)?
a)
Cloud storage
b)
Paper records
c)
AI-powered automation
d)
Blockchain security
20.
Which Enterprise System type allows users to edit documents together in real-time?
a)
Monolithic Systems
b)
Layered Systems
c)
Cloud-Based Systems
d)
Offline Systems
21.
Enterprise Systems eliminate the need for employees in a company.
a)
True
b)
False
22.
Enterprise Resource Planning (ERP) systems help connect all departments of a business.
a)
True
b)
False
23.
Cloud-based Enterprise Systems can only be accessed from office computers.
a)
True
b)
False
24.
McDonald's does not use an Enterprise System for its operations.
a)
True
b)
False
25.
Material Requirements Planning (MRP) was introduced before Enterprise Resource Planning (ERP).
a)
True
b)
False
26.
A single large system that connects all business functions is an example of Monolithic Architecture.
a)
True
b)
False
27.
Cloud computing allows businesses to store and access data over the internet.
a)
True
b)
False
28.
ERP systems were commonly used in the 1960s.
a)
True
b)
False
29.
The Presentation Layer of a layered architecture handles data storage.
a)
True
b)
False
30.
Enterprise Systems can help companies make better decisions by providing real-time reports.
a)
True
b)
False
31.
What does ERP stand for?
a)
Enterprise Resource Planning
b)
Employee Relationship Process
c)
Efficient Resource Process
d)
Enterprise Resource Procedure
32.
Which system helps businesses track customer preferences?
a)
ERP
b)
CRM
c)
SCM
d)
BPI
33.
What does SCM focus on?
a)
Managing customer relationships
b)
Organizing internal business data
c)
Managing supply chains and deliveries
d)
Improving employee productivity
34.
What is a business process?
a)
A set of steps businesses follow to get things done
b)
A type of marketing strategy
c)
A way of hiring employees
d)
A method of tracking business expenses
35.
What is an example of a business process?
a)
Ordering a pizza online
b)
Watching a movie
c)
Reading a book
d)
Taking a vacation
36.
Why is ERP important for businesses?
a)
It improves marketing strategies
b)
It helps manage business operations in one system
c)
It focuses only on customer interactions
d)
It replaces human employees
37.
What does CRM stand for?
a)
Customer Relationship Management
b)
Client Resource Management
c)
Corporate Resource Monitoring
d)
Customer Revenue Management
38.
Which of the following is an example of CRM?
a)
Tracking customer purchases
b)
Managing product shipments
c)
Scheduling employee shifts
d)
Counting business profits
39.
How does SCM help a toy company?
a)
It improves employee motivation
b)
It ensures toys are delivered on time
c)
It tracks customer complaints
d)
It reduces social media advertisements
40.
What happens when Business Process Integration is not used?
a)
Businesses operate more smoothly
b)
Different departments struggle to communicate
c)
Customers get faster service
d)
Employees feel more productive
41.
What is an example of a supply chain process?
a)
Selling products in a store
b)
Managing employee schedules
c)
Shipping goods from a warehouse to a retailer
d)
Designing a company logo
42.
What technology supports Business Process Integration?
a)
Manual paperwork
b)
Word-of-mouth communication
c)
Computer software and automation
d)
Printed brochures
43.
How does CRM improve customer relationships?
a)
By remembering customer preferences and purchases
b)
By controlling product prices
c)
By creating advertising campaigns
d)
By limiting customer choices
44.
What happens if CRM is not used?
a)
Customers receive more personalized service
b)
Businesses forget customer preferences
c)
Customers remain loyal to the business
d)
Businesses improve efficiency
45.
Which system is most important for keeping customers happy?
a)
ERP
b)
CRM
c)
SCM
d)
BPI
46.
Why do businesses integrate their processes?
a)
To reduce competition
b)
To increase confusion
c)
To work more efficiently and avoid mistakes
d)
To make it harder to track business operations
47.
What happens when a business does NOT integrate its processes?
a)
Information flows smoothly
b)
Errors and inefficiencies increase
c)
Customers receive faster service
d)
Employees work more efficiently
48.
ERP helps businesses manage resources efficiently.
a)
True
b)
False
49.
CRM systems only help with inventory management.
a)
True
b)
False
50.
SCM focuses on delivering products to customers and stores.
a)
True
b)
False
51.
Business Process Integration helps reduce mistakes in business operations.
a)
True
b)
False
52.
CRM helps businesses track their customers and preferences.
a)
True
b)
False
53.
ERP and SCM are the same systems with the same functions.
a)
True
b)
False
54.
Without Business Process Integration, businesses might face communication issues.
a)
True
b)
False
55.
Technology has no impact on how businesses integrate processes.
a)
True
b)
False
56.
Using an ERP system can help a company save time and money.
a)
True
b)
False
57.
A business can survive without managing its supply chain.
a)
True
b)
False
58.
What is one advantage of an ERP system?
a)
It focuses only on customer service
b)
It helps manage different business operations in one place
c)
It reduces product costs
d)
It replaces human workers
59.
What process ensures products arrive at stores on time?
a)
ERP
b)
CRM
c)
SCM
d)
HRM
60.
What type of business would benefit from Business Process Integration?
a)
Only large corporations
b)
Only small businesses
c)
Any business that wants to improve efficiency
d)
Only online stores
61.
How does technology improve business processes?
a)
By slowing down communication
b)
By making it harder to track orders
c)
By automating tasks and reducing mistakes
d)
By increasing paperwork
62.
What is one function of SCM?
a)
Managing employee paychecks
b)
Tracking product shipments
c)
Creating advertisements
d)
Managing customer complaints
63.
What does integration mean in a business context?
a)
Separating different business tasks
b)
Connecting different business processes
c)
Reducing customer satisfaction
d)
Increasing manual processes
64.
Why do businesses use ERP, CRM, and SCM together?
a)
To make business operations more complicated
b)
To work more efficiently and serve customers better
c)
To increase costs
d)
To limit the number of employees
65.
What happens when a business does NOT integrate its processes?
a)
Information flows smoothly
b)
Errors and inefficiencies increase
c)
Customers receive faster service
d)
Employees work more efficiently
66.
What does implementation mean in business?
a)
Putting a system into action
b)
Buying new computers
c)
Changing company name
d)
Hiring more employees
e)
None of the above
67.
Which is a common challenge in business system implementation?
a)
Increased profit
b)
Resistance to change
c)
Better teamwork
d)
Faster production
e)
None of the above
68.
What can help businesses handle resistance to change?
a)
Ignore employees
b)
Train employees
c)
Remove old systems completely
d)
Fire hesitant employees
e)
None of the above
69.
Why is system integration a challenge?
a)
Old systems may not support new software
b)
It costs nothing
c)
Employees are not involved
d)
It makes businesses less efficient
e)
None of the above
70.
What is one way businesses protect data?
a)
Using strong passwords
b)
Leaving data unprotected
c)
Sharing passwords
d)
Not using any security measures
e)
None of the above
71.
Implementation is the process of removing a system from a business.
a)
True
b)
False
72.
User adoption means how employees and customers accept new systems.
a)
True
b)
False
73.
Training employees is unnecessary when introducing new systems.
a)
True
b)
False
74.
A budget helps businesses plan their spending when implementing new systems.
a)
True
b)
False
75.
Data privacy is not a concern when implementing new systems.
a)
True
b)
False
76.
System integration is always easy and does not require planning.
a)
True
b)
False
77.
Resistance to change can slow down business system implementation.
a)
True
b)
False
78.
Businesses use security measures to prevent hackers from stealing data.
a)
True
b)
False
79.
A system crash occurs when a computer system stops working.
a)
True
b)
False
80.
New business systems should work smoothly with existing systems.
a)
True
b)
False
81.
Which of the following is an example of an implementation challenge?
a)
Increased revenue
b)
Technical problems
c)
Lower costs
d)
Stronger teamwork
e)
None of the above
82.
Why is training employees necessary when implementing a new system?
a)
It slows down the process
b)
Employees already know everything
c)
It helps them use the system effectively
d)
It increases costs unnecessarily
e)
None of the above
83.
What is an example of data privacy concern?
a)
Hackers stealing customer data
b)
New employees joining
c)
System speed increasing
d)
More customers using the system
e)
None of the above
84.
How do businesses handle technical problems during implementation?
a)
Ignore them
b)
Blame employees
c)
Test the system and have IT support
d)
Replace the entire system
e)
None of the above
85.
Which of the following is NOT a challenge in business system implementation?
a)
Resistance to change
b)
Cost of implementation
c)
System working perfectly
d)
Technical problems
e)
Security risks
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