WorksheetsCustomers revision
Total questions: 8
Worksheet time: 15mins
Which of the following is NOT a classification of customers?
Internal
Virtual
External
Repeat
New
An example of a customer 'Needs' is
A room with an ocean view
5 star fine dining restaurant
A place to stay while travelling in a small rural town
Adjoining rooms
Outline the importance of internal customers for a hospitality establishment
List 5 strategies to accommodate non English speaking (EALD) customers in a fine dining restaurant
Match the following needs for the following customers groups
Business Travellers
Wifi, efficient check in
Families
Adjoining rooms, kid friendly areas
Romantic getaway
Fine dining, spa and rooms with views
Backpackers
Budget accommodation., common areas
Seniors
Lifts, gentle recreational activities
Outline the importance of identifying and meeting the requirements of customers with special needs
Tick all the examples of customers who may special needs / request
Neurodiverse and Cognitive Impairments
Hearing Impairments
Obese
Elderly Guests
Dietary Restrictions
HSC 2022 ( 6 marks)
Explain the strategies a hospitality business could implement in dealing with customer special requests and dietary requirements.
Look at the sample response
A business could use pictures if they don't speak English and talk slower to them. They might print of menus in different languages which can help them choose what they want. They might have dishes on the menu from there country
Rewrite this passage to improve the mark
