WorksheetsPenanganan Reservasi Individu
Total questions: 10
Worksheet time: 6mins
Bagian dari Front Office Department yang menangani pemesanan kamar secara online adalah...
Reservation
Reception
Porter
Guest Relation Officer
Manager
Sebutan untuk petugas reservation section adalah...
Receptionist
Reservationist
Bell boy
Waitress
Telephone operator
Tugas dari reservationist adalah?
Menangani check in tamu
Membawakan barang-barang tamu
Melayani pemesanan kamar secara online
Menangani pembayaran restaurant bill
Membersihkan kamar tamu
Reorder the following SOP of handling individual room reservation!
1. deal, asking guest identity & contact
2. Greeting
3. asking reservation detail & check room availability
4. saying thank you & farewell
5. repeat & reconfirm the reservation detail
2-3-1-5-4
1-2-3-4-5
5-4-3-2-1
2-3-5-1-4
2-1-3-5-4
How to ask the guest name politely?
How many person, Sir?
May I know your parent's name, please?
May I know your name, please?
your name, bro?
Do you have special request?
Informasi awal yang perlu diketahui ketika menangani pemesanan kamar, kecuali?
Room type
No. of person
Length of stay
Arrival date
Guest phone number
Salah satu media pemesanan kamar, adalah...
Telephone
Alat Tulis
Meja
Biro Perjalanan
Agen Perjalanan
Formulir yang digunakan untuk mencatat informasi pemesanan kamar adalah...
Booking Order Form
Room Boy Control Sheet
Registration Form
Reservation Form
Booking List
Informasi yang terdapat pada reservation form, adalah:
Room Rate
Passport No.
Room Status
Lugagge No.
Age
Pada reservation form, permintaan khusus tamu dicatat pada bagian...
Room Rate
Payment
Confirmation
Special Request
Arrival Date
