WorksheetsRole of butler
Total questions: 5
Worksheet time: 2mins
A guest arrives at the hotel lobby carrying several bags and looking tired after a long flight.
What should be the butler’s action?
A. Wait for the guest to ask for assistance.
B. Greet the guest politely and assist with the luggage.
C. Ask the bellboy to do the task.
D. Ignore the guest since it’s not yet check-in time.
The guest’s dinner is delayed due to kitchen issues. The guest calls the butler, sounding upset.
What is the best response of the butler?
A. Apologize sincerely and inform the guest that the meal will be served shortly.
B. Blame the kitchen staff.
C. Pretend not to hear the complaint.
D. Tell the guest to wait without explanation.
During the stay, the guest asks the butler to prepare clothes for an important dinner event. If you are the butler, what should you do?
A. Refuse the request politely.
B. Ask another staff member to do it.
C. Tell the guest to do it personally.
D. Arrange and press the clothes neatly according to the guest’s preference.
A guest is celebrating a birthday and asks you as a butler to prepare a surprise setup. How will you do it?
A. Coordinate with housekeeping and food service teams.
B. Buy a gift personally for the guest.
C. Tell the guest it’s not possible.
D. Leave the task to another employee.
A VIP guest asks for privacy during their stay. How should the butler handle this situation?
A. Announce the guest’s presence to other staff.
B. Invite other employees to meet the VIP.
C. Maintain confidentiality and limit unnecessary interruptions
D. Take photos for personal use.
