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WorksheetsCustomer Service A2 Vocabulary
Total questions: 25
Worksheet time: 16mins
What does department mean?
A small room
A part of a company
A type of food
A holiday
What is a supervisor?
A person who repairs computers
A person who manages other workers
A customer
A delivery driver
A company policy is...
A rule of the company
A type of product
A return label
A supervisor
A refund is...
A new product
Money that is returned to you
A phone message
A discount
A complaint is when a customer...
Says something positive
Asks for help
Says that something is wrong
Buys a product
Availability means...
How much something costs
If something is ready or in stock
How fast you speak
The name of the product
Let me (a) your phone number.
We (a) when the order is ready.
I need to (a) your identity before continuing.
This is the best (a) for your problem.
We can (a) your delivery to express shipping.
You can (a) your package online with this code.
Please (a) the information before sending it.
Our team (a) this problem today.
Thank you for your (a) about our service.
Which sentence uses feature correctly?
“The feature was very delicious.”
“This phone has a new camera feature.”
“The feature is on the third floor.”
“I need a feature for the refund.”
Which sentence correctly uses the word urgent?
This is an urgent request; please review it now.
My urgents taste sweet.
I need urgent for the kitchen.
Urgent is the price of the item.
Which sentence correctly uses the word professional?
The food was very professional.
She was very professional during the call.
Professional is the new price.
We need more professional on the menu.
Which sentence correctly uses the word package?
My package arrives tomorrow.
I need a package to write a message.
Package means a phone call.
I ate a package for lunch.
Which sentence correctly uses the word suggestion?
I lost my suggestion in the store.
Your suggestion helped us improve the service.
Suggestion is my password.
I bought a suggestion online.
What word means “to stop an order”?
(a)
What word means “to enter your information to create an account”?
(a)
What word means “to ask for something”?
(a)
What word means “to make something clear”?
(a)
What word means “to fix a problem”?
(a)
