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WorksheetsAdministrative Procedures Final Exam Review
Total questions: 88
Worksheet time: 44mins
Non-judgemental language when discussing unpaid balances. Which of the following words should you avoid when explaining to patients that they have unpaid debt?
Missed
Neglected
Overlooked
Forgotten
Which of the following words is recommended to use instead of 'ignored' or 'failure' when discussing unpaid balances?
Missed
Neglected
Ignored
Failure
Fill in the blank: Instead of saying “You have ignored your last payment.”, you should say: “It looks like a payment may have been _____. Would you like me to review your options for taking care of that today?”
missed
delayed
approved
cancelled
Fill in the blank: “It seems this balance was _____. Let’s go over the details together.”
overlooked
calculated
increased
approved
Which abbreviation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________
U, u
mg
IV
PO
Which abbreviation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________
IU
mg
ml
IV
Which abbreviation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________
Q.D., QD, q.d., qd
BID
TID
PRN
Which abbreviation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________
Q.O.D., QOD, q.o.d, qod
BID, bid
TID, tid
PRN, prn
Which dose designation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________ (X.0 mg)
Trailing zero
Leading zero
Decimal point before zero
No zero after decimal
Which dose designation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________ (.X mg)
Lack of leading zero
Trailing zero
Use of commas
Use of slashes
Which abbreviation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________
MS
IV
O2
NaCl
Which abbreviation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________
MSO4
NaCl
H2O
KCl
Which abbreviation is prohibited according to the Joint Commission's 'Do Not Use Abbreviation List'? Fill in the blank: ________
MgSO4
NaCl
H2O
KCl
According to the Joint Commission, the prohibited abbreviation list applies to which types of documentation?
Only handwritten orders
Only electronic orders
All orders, preprinted forms, and medication-related documentation
Only laboratory results
According to the Joint Commission, when may a trailing zero be used?
In medication orders
In laboratory results and imaging studies
In all documentation
Never
Fill in the blank: A ________ is a bank account in which money may be deposited and checks written against.
Checking account
Savings account
Fixed deposit
Loan account
Fill in the blank: A ________ is a bank account from which the depositor can earn interest.
Savings account
Current account
Fixed deposit receipt
Recurring deposit receipt
Fill in the blank: ________ is when a check (or charge for a purchase) is more than the amount in the bank account.
Overdraft
Deposit
Reconciliation
Endorsement
According to the instructions on cash payments, where should cash be placed?
On the counter
In a drawer out of sight and placed in a secure location
In your pocket
On a shelf
Cash should be sorted and stacked with bills face up and in order from ______ to ______.
highest to lowest.
lowest to highest.
left to right.
random to sorted.
Large bills should be inspected for authentication.
True
False
What can be used to check if a bill is counterfeit according to the instructions on cash payments?
A) A magnifying glass
B) Light or pens that will mark black or blue if the bill is counterfeit
C) A calculator
D) A ruler
Deposits should be made at the same time and day of the week.
True
False
What is one risk associated with usage of debit and credit cards?
Security breaches associated with usage
Increased battery life
Enhanced user experience
Faster processing speed
Fees are associated with acceptance of both debit and credit cards as payment.
True
False
Businesses must establish a _______ account before accepting credit/debit card purchases.
merchant
savings
personal
loan
Fill in the blank: A ________ is a check issued by a bank and guaranteed by the bank’s funds, not your account. It’s very safe for big payments.
Cashier’s check
Personal check
Traveler’s check
Certified check
Fill in the blank: A ________ is a personal check that the bank stamps as “certified,” meaning the money is set aside in your account and guaranteed.
Certified check
Traveler’s check
Cashier’s check
Money order
Fill in the blank: An ________ is a digital version of a paper check. It moves money from your account to someone else’s through the internet.
Electronic check
Debit card
Wire transfer
Credit note
Fill in the blank: A ________ is a check that can only be used for a specific purpose or amount. It has restrictions written on it.
Limited check
Bearer check
Open check
Crossed check
Fill in the blank: A ________ is a prepaid paper document you buy (usually at a post office or store) to send money safely without using a bank account.
Money order
Credit card
Checkbook
Traveler's check
Fill in the blank: A ________ is a check written with a future date. It can’t be cashed until that date.
Postdated check
Bearer check
Stale check
Certified check
Fill in the blank: A ________ is a check that is too old to cash—usually more than 6 months after it was written.
Stale check
Bearer check
Post-dated check
Certified check
Fill in the blank: A ________ is a special check you buy before traveling. It can be replaced if lost or stolen and is accepted worldwide.
Traveler’s check
Personal check
Gift card
Money order
Fill in the blank: A ________ is a check that comes with a detachable form (voucher) showing details about the payment—often used for payroll.
Voucher check
Bearer check
Certified check
Traveler's check
Fill in the blank: ________ is digital money (like Bitcoin) that exists only online. It’s not controlled by banks or governments. It is difficult to counterfeit.
Cryptocurrency
Fiat currency
Credit card
Cheque
Fill in the blank: One of the components of a check is the _________
Date
Envelope
Stamp
Signature line
Fill in the blank: The words of negotiability on a check are '__________'.
Pay to the Order Of
For Deposit Only
Void After 90 Days
Not Negotiable
Fill in the blank: The person or entity to whom the check is written is called the _________.
Payee
Drawer
Endorser
Banker
Fill in the blank: The amount written in numbers on a check is called the _________.
Numeric amount
Signature
Date
Payee
Fill in the blank: The amount written in words on a check is called the _________.
Written amount
Numerical value
Signature
Date
Fill in the blank: The financial institution that pays the check is called the _________.
Drawee financial institution
Drawer financial institution
Payee financial institution
Endorser financial institution
Fill in the blank: The person who authorizes the check must provide their _________
Signature
Address
Date of Birth
Phone Number
Which of the following is a common check writing error?
Written and numeric amounts do not match
The check is written in blue ink
The check is deposited on a weekend
The check is written for less than $10
The bank will return a check if there is no signature on it.
True
False
What must match on a check to avoid errors?
Written and numeric amounts
Bank address and phone number
Check number and account number
Date and payee name
Alterations or modifications on a check are considered common check writing errors.
True
False
The signature on a check must match the one on file to avoid errors.
True
False
According to the guidelines for accepting checks, do not accept third party checks unless it is coming from an ________ company.
insurance
electronics
retail
software
According to the guidelines for accepting checks, checks written for more than the amount due should not be accepted. Is this ever done at a doctor's office?
True
False
According to the guidelines for accepting checks, checks marked 'paid in full' should not be accepted unless they are in fact paying the ________ amount due.
total
minimum
partial
outstanding
According to the guidelines for accepting checks, money order with more than one ________ should not be accepted.
endorsement
signature
date
amount
What is a 'Stop Payment on Check'?
A method by which the maker of a check may stop payment and refuse to honor the check.
A method by which a bank issues a new check.
A way to deposit a check electronically.
A way to transfer money between accounts.
The bank charges a sizable fee for the service of stopping payment on a check.
True
False
Fill in the blank: A stop payment on a check is used when a check is discovered as _________
missing, stolen or lost, or there is a disagreement regarding a product or service received
already deposited and cleared
endorsed by the payee
written for cash withdrawal only
Which of the following is NOT a reason to use a stop payment on a check?
The check is missing
The check is stolen or lost
Disagreement regarding a product or service received
The check has already been cashed
Which of the following is NOT typically shown on a bank statement?
The beginning balance
All deposits made
The account holder's social security number
All checks drawn
A bank statement is usually sent to the account holder on a ______ basis.
monthly
weekly
yearly
daily
What does a bank statement show?
All bank service charges and interest earned
All checks drawn
All deposits made
The beginning balance
All of the above
A bank statement is mailed or emailed to the account holder monthly.
True
False
What is the process called when you verify that the amounts on the bank statement are consistent with the amounts in the company’s cash account in its general ledger?
Reconciling
Auditing
Posting
Budgeting
Reconciliation each month of the bank statement with the office records is an important part of _______.
banking
marketing
auditing
advertising
Fill in the blank: One concern when determining banking procedures is the possible ________ of funds.
Loss
Increase
Transfer
Growth
Fill in the blank: A concern in banking procedures is the identity ________ of patients.
thief
card
number
record
Fill in the blank: Potential ________ violations are a concern in banking procedures.
HIPAA
OSHA
FERPA
ADA
What is another name for Accounts Payable?
Receivables
A/P or payables
Assets
Liabilities
Accounts Payable refers to amounts owed by the practice to whom?
Patients
Suppliers (vendors) or other service providers
Employees
Government
Fill in the blank: For expenditures, accounts payable includes acquired material, property, and ______ exchanged for money.
labor
vehicles
furniture
software
What is the date by which payment should be made on an invoice called?
Due Date
Issue Date
Invoice Number
Payment Method
Fill in the blank: Expenditure is the acquired material, property, or labor in exchange for _______.
money
time
effort
permission
Payment of invoices for office equipment and supplies must be carefully monitored.
True
False
When a statement is received from a supplier, what should you ensure regarding the invoice?
Ensure the invoice and the amount or number of each item has in fact been received.
File the invoice without checking the details.
Send the invoice back to the supplier immediately.
Ignore the invoice and wait for a reminder.
When a statement is received from a supplier, what should you compare the shipment with?
Compare the shipment with packing slips or invoices.
Compare the shipment with the supplier's website.
Compare the shipment with unrelated purchase orders.
Compare the shipment with the company's annual report.
When a statement is received from a supplier, what should you do if there is any discrepancy?
Notify vendor of any discrepancy immediately.
Ignore the discrepancy and file the statement.
Wait until the next statement to address the issue.
Only notify the vendor if the amount is large.
Petty cash is used for which of the following purposes?
Large equipment purchases
Small payments such as postage stamps, inexpensive office supplies, and small charitable donations
Employee salaries
Rent payments
How is a petty cash fund established?
By writing a check payable to Cash or Petty Cash
By withdrawing money from an ATM
By transferring funds online
By using a credit card
Fill in the blank: After the check is cashed, the money is kept in a _______.
locked box
drawer
envelope
safe
Which of the following is NOT a typical use for petty cash?
Postage stamps
Inexpensive office supplies
Large charitable donations
Small charitable donations
Which accounting system records one entry for each transaction and is easy but less accurate?
Double-entry
Single-entry
Triple-entry
None of the above
Double-entry accounting is more accurate and used by most businesses.
True
False
Fill in the blank: The basic accounting formula is ________ - Liabilities = Net Worth.
Assets
Revenue
Expenses
Equity
Fill in the blank: The basic accounting formula is Assets - ________ = Net Worth.
Liabilities
Revenue
Expenses
Equity
Which of the following is NOT considered an asset?
Cash and savings
Investments
Mortgage
Vehicles
Total liabilities include mortgage, car loans, credit card debt, and other loans.
True
False
What is the formula for the Gross Collection Ratio? Fill in the blank: Gross Collection Ratio = ________
Total payments ÷ Total Charges
Total Charges ÷ Total payments
Net Collection ÷ Total Charges
Total Charges ÷ Net Collection
What is the formula for the Net Collection Ratio? Fill in the blank: Net Collection Ratio = ________
Total Payments ÷ Total Charges, minus write-offs
Total Charges ÷ Total Payments, minus write-offs
Total Payments × Total Charges, plus write-offs
Total Charges − Total Payments, plus write-offs
If your receipts for four months add up to $300,000, what is your average monthly gross production?
$75,000
$60,000
$100,000
$25,000
The charge for a visit is 120.00. The insurance will pay 100% of a preventative visit. The co-pay is $30. How much is due by the patient for this preventive care visit?
$0.00
$30.00
$130.00
$100.00
