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UNIT 3: MANAGEMENT SKILLS

Total questions: 60

Worksheet time: 31mins

Name
Class
Date
1.

Scientific management is a necessity for the organization as it will strengthen .................. relations and will enhance (nâng cao, làm nổi bật) job satisfaction.

a)

cultural

b)

working

c)

industrial

d)

individual

2.

Managers using delegating (ủy quyền) style usually explain or get agreement on what has to be .................. and when it must be complete.

a)

competed

b)

achieved

c)

established

d)

accomplished

3.

When goals are specific and time bounded, employees are clear on what is expected of .............

a)

they

b)

us

c)

them

d)

their

4.

Clerical

(văn phòng) staff is instrumental in making all other functions of the company operate ..........................

a)

quickly

b)

hardly

c)

smoothly

d)

properly

5.

Employees have the power to ……………appropriate actions to achieve the desired goals.

a)

give

b)

have

c)

take

d)

get

6.

Encouraging the team members to speak up, come up with ideas and ……………them to make mistakes and learn from them can be described as a team building skill.

a)

allowing

b)

following

c)

having

d)

giving

7.

Employees’ pressure for higher production, ……………and profits can result in unsafe working conditions and work behavior.

a)

effect

b)

quality

c)

consultancy

d)

efficiency

8.

The building of a team is about ………….the team spirit in members and maintaining it.

a)

motivating

b)

building

c)

having

d)

knowing

9.

Communication is a two-way activity and for it to ……………so, a manager needs to possess listening skills.

a)

retain

b)

maintain

c)

remain

d)

gain

10.

When you deliver bonuses, ............it clear that a bonus is an extra that may not always be available.

a)

do

b)

Make

c)

prove

d)

enable

11.

Very minor accidents may create ………….industrial disputes (những cuộc tranh chấp).

a)

big

b)

prior

c)

dangerous

d)

major

12.

Each and every ………….has to contribute individually and also collectively to the success of the organization.

a)

employee

b)

individual

c)

employer

d)

manager

13.

The lack of knowledge on a particular (riêng, đặc biệt) ………….or technology leads to low productivity in the organization.

a)

A. progress (sự tiến bộ)

b)

B. possess

c)

C. process

d)

D. confession

14.

A workplace must have a labour protection action programme, and any planning and development measures for the workplace must………the aims of this programme.

a)

allow

b)

protect

c)

respect

d)

take

15.

The employer and employees must……….. promote health and safety at work.

a)

generally

b)

actively

c)

jointly

d)

mainly

16.

The employees must be…………adequate information about hazard factors, familiarised with the work, and guided in preventing problems.

a)

achieved

b)

followed

c)

given

d)

adapted

17.

A labour protection (bảo hộ lao động) ………… will be elected (được quyết định) if no fewer than 20 employees work regularly at a workplace

a)

commission

b)

leader

c)

professional

d)

management

18.

The labour protection process seeks to (tìm cách) …………in all ways that work at the workplace is safe and healthy.

a)

argue

b)

ensure

c)

find

d)

accept

19.

Recruitment is the process of finding and ……………… job candidates who are qualified to fill job vacancies.

a)

retaining

b)

attracting

c)

protecting

d)

involving

20.

Job descriptions and job specifications are important in the recruiting ……………… because they specify the nature of the job and the qualifications required of candidates.

a)

process

b)

progress

c)

possess

d)

programme

21.

A safe hygienic work environment is the basic and common requirement of every …………….. irrespective of his position or status in the organization.

a)

employer

b)

employment

c)

employee

d)

employees

22.

Employees’ pressure for higher production, efficiency and profits can result in ……………working conditions and work behavior.

a)

safe

b)

safener

c)

safety

d)

unsafe

23.

The government views safety violations very seriously, and the penalties for ……………safety laws can be quite severe.

a)

A. violation

b)

B. violating

c)

C. violated

d)

D. violator

24.

Bonuses can be a great ……………..tool, even for employees of the smallest business.

a)

motivating

b)

motivator

c)

motivation

d)

demotivation

25.

………………..administered bonuses can reinforce behavior that will lead your company to success by rewarding people for making a specific contribution to the organization.

a)

proper

b)

properly

c)

properness

d)

improperly

26.

Most people tend to set goals that are too high and this leads to employee frustration and ………………over time, which kills off the value of setting goals.

a)

demotivation

b)

motivated

c)

motivation

d)

motivating

27.

Management is ……………an organization activity, the organization of work and resources, to achieve success.

a)

base

b)

basic

c)

based

d)

basically

28.

Scientific management, therefore, is a …………for the organization as it will strengthen industrial relations and will enhance job satisfaction.

a)

necessary

b)

necessitate

c)

necessity

d)

necessarily

29.

The skill lies in knowing the team and encouraging them to take initiative and ……………participate in every venture of the company.

a)

enthusiastic

b)

enthusiastically

c)

enthusiastical

d)

enthusiasm

30.

Effective planning involves foresight of the potential obstacles and ……………to fight them

a)

ready

b)

readiness

c)

readily

31.

Utilizing a ……………style generally, helps to increase employees commitment to achieve their goals.

a)

A. participatory (adj) có sự tham gia

b)

B. participating

c)

C. participation

d)

D. participated

32.

Managers must avoid reverse.... when employees try to give back decisions that they should be making.

a)

A. delegation

b)

B. delegating

c)

C. delegates

d)

D. delegated

33.

The amount of monitoring ……………on the priority of the task and the person doing it.

a)

depend

b)

depending

c)

depended

d)

depends

34.

Encouraging the team members to speak up, come up with ideas and ……………them to make mistakes and learn from them can be described as a team building skill.

a)

allow

b)

allowing

c)

to allow

d)

allowed

35.

Employees are often the best source for information about what job-specific goals will contribute to overalll increased...................., responsiveness, or other business goal.

a)

product

b)

Production

c)

Productive

d)

productivity (n)

36.

Managers provide frequent feedback including specific........

on how to improve performance

a)

instructions

b)

instruct

c)

instructive

d)

instructing

37.

Managers spend as much time asking questions and listening as they do ………………and sharing their ideas.

a)

A. talk

b)

B. talked

c)

C. talking

d)

D. to talk

38.

It is the moral as well as legal responsibility of every ……………to provide a workplace to its employees which is not hazardous to their physical or mental health

a)

employee

b)

employer

c)

employees

d)

employers

39.

A manager is responsible for the ……………implementation of management skills.

a)

success

b)

succeed

c)

successful

d)

succeeded

40.

Group of people (executives and other managers) who are primarily responsible for manking decisions in the organization

a)

Employment

b)

Management

c)

directors

d)

employee

41.

An environment in which people have an impact on decisions and actions that affect their job

a)

Employment

b)

HR

c)

Employee involvement

d)

Employee relation

42.

Functions that a manager performs relative to the organization's employees

a)

Management styles

b)

Management

c)

Directors

d)

Managing human resources

43.

To encourage open communication, feedback, and discussion about any matter of importance to an employee

a)

Open door policy

b)

Working condition

c)

Executives

d)

employee

44.

HR people act as advisors and project-based experts

a)

employment

b)

consultants

c)

supervisor

d)

manager

45.

The focus is placed on providing traditional, transactional HR functions such as payroll, and recruitment and selection

a)

empowerment

b)

leader

c)

personnel

d)

supervisors

46.

Reduced working hours, usually when a company has a decrease in production

a)

time management

b)

short-time working

c)

working time

d)

part-time

47.

Paid time which the management agrees an employee can spend on rest, cleaning or meals, not working

a)

allowed time

b)

time

c)

time management

d)

workplace

48.

Stress caused by negative factors (ng quản lí) in the job

a)

stress

b)

work-related stress

c)

acquisition

d)

merger

49.

A period when employees working under a flexible time system must be present at work.

a)

allowed time

b)

time table

c)

coretime

d)

time-keeping

50.

Internet recruitment sites for job seekers

a)

selecting

b)

selection

c)

E-recruitment

d)

online recruitment

51.

A process of identifying, evaluating and developing the work performance of employees in an organization, in order that organizational objectives are more effectively achieved and understood by employees.

a)

human captital managenment

b)

employee evaluation

c)

performance Managenment

d)

evaluation

52.

A set of planned activities intended to provide the organization with the skills it requires to meet current and future business demands

a)

Leader

b)

Board of directors

c)

Sale Management

d)

Human resource development

53.

The process of evaluating how well employees perform their jobs when compared to a set of standards, and then communicating that information to employees

a)

Performance appraisal (sự đánh giá)

b)

Appraisal

c)

Performance Management

d)

Ex – employee

54.

The trend toward opening up foreign markets to international trade and investment.

a)

Industrialization

b)

Globalization

c)

Downsizing

d)

Downsizing

55.

The process of dismissing employees who are then hired by a leasing company (which handles all HR-related activities) and contracting with that company to lease back the employees

a)

Hiring

b)

Employee

c)

Employee Leasing

d)

Recruiting

56.

The person who leads or commands a group or an organization

a)

leader

b)

employer

c)

founder

d)

Employee

57.

The permanent (lâu dài) or long-term president of a committee, company, or other organization

a)

Manager

b)

Chairman (chủ tịch)

c)

Leader

d)

Director

58.

Process of enabling or authorizing an individual to think, behave, take action and control work and decision making in autonomous ways.

a)

empowerment

b)

managing

c)

general manager

d)

collective labor

59.

Additional communication takes place to review what has been accomplished and obstacles ( sự cản trở).......progress

a)

to prevent

b)

prevent

c)

prevented

d)

preventing

60.

Accidents that happen at work

a)

injury

b)

leader

c)

manager

d)

workplace injuries