Selling

Front

The purpose and goal of selling is to help customers make ________ buying decisions.

Back

satisfying

Front

How many steps are there in the selling process?

Back

7

Front

Feature - Benefit Selling is:

Back

matching the features of each product to a customer's needs and wants.

Front

A car's color, price, stereo system, airbags, tires, etc, are considered ___________ features.

Back

tangible

Front

A car's warranty, service policy, and financing would be considered __________ features?

Back

extended

Front

Determining needs/classifying the customer is when you are: putting them in a category, learning what the customer is looking for, watching them from the cash register, reading their survey answers

Back

learning what the customer is looking for

Front

Getting the customer's positive agreement to buy is:

Back

closing the sale

Front

Educating the customer about the products features and benefits is:

Back

presenting the product

Front

You just purchased a new iPhone 12 and the sales person shows you a great case for your new phone. What selling step is the sales person using?

Back

suggestion selling

Front

What selling step would you use to help a customer at Nordstrom's shoe department who loves the stylish shoes but is unsure of the purchase because of the price? Options: closing the sale, overcoming objections, suggestion selling, feature benefit selling

Back

overcoming objections