Business Comm- Chapter 3 Review

In your relationship with coworkers

• you should be fair and honest

• using tact is not important

• never admit you made a mistake

• share all work-related information, even confidential info.

In your relationship with your workplace manager

• following lines of authority for communication is not important

• you should respect your manager's position of authority

• you should not ask for feedback about your work

• none of the above

Nonverbal symbols, such as voice pitch, rate of speech, laughing, and sighing.

• conflict

• self-confidence

• gesture

• leadership

• paralanguage

Providing guidance and inducing others to act.

• conflict

• self-confidence

• gesture

• leadership

• paralanguage

The use of your arms and hands to express an idea or feeling.

• conflict

• self-confidence

• gesture

• leadership

• paralanguage

Belief in yourself and your abilities.

• conflict

• self-confidence

• gesture

• leadership

• paralanguage

A disagreement or quarrel

• conflict

• self-confidence

• gesture

• leadership

• paralanguage

Attitudes about the speaker can be a barrier to listening.

• True

• False

When trying to resolve a conflict, center your discussions on the people involved, not the issues.

• True

• False

Nonverbal communication is composed of the messages sent without or in addition to words.

• True

• False