18-19 Adv 21CB S1 Exam Review

Anything that interferes with the sender's creating and delivering a message and the receiver's getting and interpreting a message is

• a distraction

• a distortion

• a barrier

• feedback

For communication to occur, information must be put into words.

• True

• False

Feedback from the receiver indicates that the sender made a communication error.

• True

• False

People who whisper to each other during a business meeting create a distraction.

• True

• False

Distortion occurs because people often “hear” what they want to hear.

• True

• False

Well-written business messages are concise.

• True

• False

When sending a customer unfavorable news, it is better to state the unfavorable news first to get it out of the way.

• True

• False

A chart or a diagram is a type of nonverbal communication

• True

• False

Making eye contact is a form of body language.

• True

• False

Employee distrust and secrecy are apt to be found in closed cultures.

• True

• False