Chapter 12 - Processing Mail

When you write comments related to the content on a letter for a supervisor or coworker, you are

• documenting the receipt of a letter

• routing a letter

• annotating a letter

• referring a letter

When you distribute a letter that more than one person in the company should read, you are

• documenting the receipt of a letter

• routing a letter

• annotating a letter

• none of the above

When you open mail for supervisors or coworkers, you should not

• check each letter for the signature and address of the sender before discarding the envelope

• record the current date on each item received

• contact the sender if an enclosure is missing

• open envelopes marked Personal or Confidential

Advantages of using computer-generated mailing lists include the ability to

• quickly retrieve, change, or delete addresses

• easily avoid duplicate addresses

• select addresses from a master list to create a smaller list for a special mailing

• all of these

Which class of domestic mail would you use for routine business letters, bills, and postcards?

• First-Class Mail

• Express Mail

• Standard Mail

• Parcel Post

Which class of domestic mail would you use for a ten-pound package when delivery in three days or less is not necessary?

• First-Class Mail

• Priority Mail

• Standard Mail

• Parcel Post

Special services offered by the United States Postal Service include

• telegrams

• private courier service

• registered or insured mail

• all of these

When you forward mail to another associate for action you should include a

• routing slip

• referral slip

• action slip

• priority slip

An envelope might be stapled to a document when

• the mailing date is the same as the postmark date

• there is a return address on the letter

• an enclosure is missing from the envelope

• all of the above

According to the Centers for Disease Control and Prevention (CDC), characteristics of suspicious packages and letters include

• inappropriate or unusual labeling

• excessive packaging material

• lpostmarks from a city or state the same as the return address

• both A and B